Cleanliness 5 Costs 4 Cuisine 4 Customer Service 4 When i go to CBTL i only always order one specific drink so i always hope they get it right which they do 80% of the time. This location almost got it right but for something as small as "chocolate drizzle" on top of the whipped cream; they forgot. Drink still tasted pretty good so I would go back to this location for a second chance. read more

The service is usually pretty good at this location. There was a little confusion with the 2 for $10 app deal, but the employee was professional and the manager stepped in quickly to explain the discrepancy. That's exactly how to retain customers. read more

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We came here for a drink break and we decided to stop in here! It was a windy day so we came inside and decided to wait inside as we waited on our drinks! They have seating inside and outside! I ordered a caramel latte and a strawberry matcha. We enjoyed both drinks! The employees were kind and our drinks came out quickly! I would love to come back and try other drinks on their menu! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Riverside, California

BUSTLING & BREW-TIFUL! Central's Coffee Bean is a favorite for college students, shoppers, and freeway travelers. The staff always have a great disposition and KNOW the menu. It's refreshing when baristas are familiar with the drink options like the back of their hand. The guy who helped us was sweet, he very was professional. Also, I love seeing a diverse crew, it's a very inclusive space. I stopped by for a Pumpkin Crème Cold Brew because this location is one of the best in the area when it comes to specialty drinks. We ordered three drinks and some egg bites, our order was out in a jiffy. I highly recommend the egg bites, they're perfectly eggy and have the right density. Central's Coffee Bean is neat, clean and spacious. I LOVE their long tables and minimalist decor. Counter snacks are well-stocked and signage is clear. Note: Restrooms require a code. read more

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1 star because of how rude the girls were. Literally no one smiled once, had attitude. Very high school mean girl energy. Stopped here for a stop and everything was great. Drinks, bathroom is clean. But when your workers are that unkind to alllll my friends and me, you're getting a bad review. Please have a talk with your staff on treating people better, being kind and friendly with manners. So so sad. read more

Been coming to The Coffee Bean, consistently, since February. Ginnelle was the first barista I came into contact with and she was so helpful. She helped me pick a drink, answered any questions I had and told me about how their promotions work, if I got the app, which I did! It's always a pleasure seeing her on subsequent visits. I always order one of their cold brews and they pack a punch, which is greatly needed and appreciated. I also get my cold brew topped with a cream cap that is so delicious. These days, I'm loving their Ube cream cap the best. Service is usually friendly and if you have the app, they will run promotions periodically, and some of them are a great deal! With each purchase you also earn points towards a coffee or a bakery item. Sometimes it takes a bit to get through the drive through, so make sure you have a few extra minutes to spare to get through the line. My orders always taste great and I will keep coming back here! read more

The Coffee Bean & Tea Leaf - Caramel cold brew with a cream cap - Coffee & Tea Near Me - Riverside, California

Another coffee bean that I can check off my list. This one has a drive thru which is always convenient! Great blended drinks and extremely nice baristas. read more

My sister and I came here to try some of their breakfast items & drinks. Upon arrival, we were greeted fairly quickly and the workers also had no problem giving us a couple minutes to decide what we wanted. I got the Chorizo Breakfast Burrito and I thought it was really flavorful! I only wish they had some ketchup to dip it in but it was still really good either way. My sister got an iced chai latte and thought it was good as well. She only commented on the strength of the chai. As a regular chai-drinker, she thought the chai could have been a little stronger, but it's also a personal preference. Their service was pretty fast but it also was not busy. Additionally, they have a lot of seating and tables to hang out at, which are all very clean!! An additional note, this location has a drive thru, so if you aren't looking to get out and go inside, this option is available!! read more

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Located at the riverside plaza. Inside seating available. Get that iced, hot or blended drink. Teas or coffee, pastries, sandwiches and desserts. The organized stations were clean and maintained. Drive thru location on the east side of the building. Usually there's always a line at the drive thru but moves rather quickly. Limited parking available right in front or in the lots adjacent. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Riverside, California

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Went to Coffee Bean in Riverside Ca., every month when you are a gold star member you get a free coffee on the first of every month, I became a gold star last year and every month I go up there to get a free coffee other then purchasing a coffee. We order the coffee get to the front of the line to pay and the guy was new he asked me did I want to use my points I said no I am a gold star, he says to me I don't know how to put it in the computer let me get my manager, waited for about 5-7 minutes then he says the manager said you can not get it until the 12th of the month, no email no info on app but waited until we ordered. I told my daughter no cancel it that's dirty wanting you to pay and waited until you get to the front to tell you. I told my daughter to tell him that's ok we are going to Starbucks. These Companies don't realize we have options we don't need to come to you. read more

I started coming here instead of SB and I've been happy. I love the avocado toast. Today both orders had bread hard as a rock all the way through. I called and they did offer to remake them. Please just toss the stale bread. Most days are a solid 5 today was definitely a 3 - the mocha was great. read more

The coffe it's so good but it's too much ice, we drive 15min almost every day because we really like it but this time we really got upset it was more ice then ever read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Riverside, California

I dislike that the closing time it's @9:00pm and they close 20-30minutes before... they should stay open until 9pm read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Riverside, California

I moved out of state and I miss my TikTok drink as well as the Mango Cold Brew Tea. The staff have always been so lovely and helpful with recommendations. Hope to come and visit soon! I'm grateful for the online store for now. read more

The Coffee Bean & Tea Leaf - Mango Cold Brew Tea - Coffee & Tea Near Me - Riverside, California

Super rude staff. First time here and I saw the app said my order was ready it was on the counter to go. So I got it and reached for a straw... but apparently I couldn't get a straw and had to wait for my name to be called... she could have said it in a nicer way. How was I supposed to know? She had a mean face and tone so that didn't help. read more

It's been a good minute since Coffee Bean's fallen on my radar and I'm not sure of the hiatus because I was addicted to their blended drinks for years. YEARS. Well, we found a Coffee Bean drive thru in Riverside and was like yeah, let's start this addiction back up. THE DRANKS. - White Chocolate Ice Blended (12 oz.) | Velvety in texture; it has a more sweet & creamy flavor due to the white chocolate. The whipped cream accentuates the indulgence of this drink. - Caramel Ice Blended (12oz.) | The robust coffee and buttery sweet caramel flavors are blended to create a rich, yet balanced drink. This one is my favorite! The drive thru moved fairly quickly, but I'm a patient gal when it comes to these things. read more

The Coffee Bean & Tea Leaf - Caramel Ice Blended (12oz.) | The robust coffee and buttery sweet caramel flavors are blended to create a rich, yet balanced drink. - Coffee & Tea Near Me - Riverside, California

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Don't get to go to coffee bean too often since there isn't really any near us. Staff was nice and friendly drinks came out in a timely manner and we're good place seemed to be clean. read more

Absolutely unacceptable experience . I was charged $55 for just three drinks.The cashier clearly didn't know how to properly run a gift card, and instead of taking responsibility or trying to resolve the issue, she blamed the system and acted like it wasn't her problem. When I asked for help, the manager got involved but was just as rude, arguing with me instead of trying to fix the situation. She ran the card multiple times and still couldn't provide a receipt, which is completely unprofessional. This was hands down one of the worst customer service experiences . If this is how you train your staff to treat customers, I won't be coming back read more

I love the coffee so much. I uber eats their coffee most every day and this is the third time receiving my coffee not filled up to the top. Yesterday was worse it was foreal was half empty. EXTREMELY UPSETTING read more

The Coffee Bean & Tea Leaf - Almost half empty drink third day receiving my uber eats order like this - Coffee & Tea Near Me - Riverside, California

Always greeted when walking into the shop, recently have been on a kick with the Horchata Americano. Nicole you are doing a fantastic job, your team is great and the store is clean. read more

The Coffee Bean & Tea Leaf - Iced AmericanosHorchata Dry Iced Americano - Coffee & Tea Near Me - Riverside, California

The service has declined sadly from what I remember in the past. The drive through line was extremely long and I feel the workers sadly didn't know the drinks well. read more

The coffee was good and the cashier was polite, but the service from the one of baristas was unacceptable. I waited a long time while customers who came in after me were already getting their drinks and food. When I finally asked about my order, the barista snapped, "give me a second, we're busy." Completely unprofessional. Without customers, there's no paycheck, basic respect should be part of the job. Downtown Riverside Coffee Bean is always much busier, yet their employees still manage to treat people kindly. This location needs to do better. read more

I'm at it again! Even though this coffee spot isn't as close to home as I'd like it to be , it's totally worth the drive, it's my new weekend must-visit. I was here yesterday, and the service was fantastic! My order was quick and delicious. The drive-through was superb. I must mention Rachel, a graceful young lady who truly enjoys her job. she was extremely helpful and welcoming. Can't wait to come back! read more

I recently visited the drive-thru at this Riverside Plaza location, and unfortunately, I had a very disappointing experience. I placed an order for two regular-sized drinks: one iced vanilla latte with oat milk and one iced hazelnut latte with oat milk. I handed my phone to the barista with my free drink barcode from the Coffee Bean app and explicitly asked her to scan it to apply my free drink. However, she didn't say a word, simply scanned it, and proceeded to take my debit card for the payment on the other drink. When I received the drinks, I waited for a receipt, but the barista said, "You have all you need," and closed the window. After driving away, I discovered that we were given two iced vanilla lattes, both with an unpleasant taste resembling soapy water. I then checked my banking app, only to find that I had been charged $14.30 for the order, which is far more than what two regular-sized drinks should cost. This is not the first time I've had issues at this location--previous visits have also been marked by poor service and unprofessional behavior from the staff (they're just so rude every time and always seem annoyed). I've always enjoyed Coffee Bean, but these repeated experiences have left me very frustrated and disappointed. read more

I guess I'm the Invisible Man? This Central Ave location is pretty bad. Chick kept sweeping and the bandana dude said nothing. They both saw me. I usually tip. Oh well. Whoever the manager is, needs to light a fire under these 'workers'. Or, the store manager needs to be in the unemployment line. If you don't like your jobs, quit. It really is that simple. It's tough finding work right now. Consider yourselves fortunate. I just wanted to chill with a drink while waiting for my son to get out of RCC class. Left without a drink. Never had a problem with any CBTL until right now: Aug. 28 5:57pm. Keep up the bad work. read more

Visited this coffee bean location at Riverside Plaza and was greeted by the kind staff. Love that the have a large seating area, perfect to do some reading and studying (there is an area that is further from the entrance where you can do your reading/studying without many distractions or noise). I ordered the winter dream tea latte and the almond croissant. I was surprised to find out that they have a great selection of baked goods, including different kinds of croissants, bagels and danishes. read more

Amazing staff, great location, clean store. I order the earl gray tea and it's fresh. I love stopping by after church on Sundays. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Riverside, California

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Review: Extremely Disappointing Service at The Coffee Bean & Tea Leaf I am writing to express my extreme disappointment with the service I received during my recent visit to this Coffee Bean & Tea Leaf location. I had already placed a mobile order and was completing an in-person purchase for pastries. During the transaction, I requested the restroom code. The employee at the register, Bethany, told me to wait. After the transaction was complete, she did not provide the code, and I had to ask for it again. Her response to my second request was delivered in a very rude and unprofessional tone. What was particularly jarring was her entire demeanor, which was completely unprofessional throughout this simple interaction. This experience left me with a truly terrible impression. Such a simple request should not be met with this level of discourtesy or an unprofessional attitude. As a result, I will unfortunately no longer be visiting this establishment. I hope this feedback is taken seriously, as it reflects very poorly on the service standards of this location. The entire interaction was sincerely disappointing not just the matter of providing restroom code but even simply placing an order was deemed as if she had no desire to be working at all. I'm not expecting superb customer connections,greetings, or much other than respect to purchase an item! read more

Love Coffee Bean!! The Cookie butter iced dry americano is delicious!! Highly recommend, employees are very helpful.

Drink is good for the price I paid for. Friendly staff. The service is good whenever I go. I can't say for the ambiance since I never go inside. read more

The Coffee Bean & Tea Leaf - Caramel Ice Blended drink - Coffee & Tea Near Me - Riverside, California

I've been going to this Central location everyday for a month, the last week or 2 I've had to throw away the coffee's i get, barely half drank due to how severe of a stomach ache i get within a few sips. I believe they are not cleaning the machines regularly or properly as I've gone to other coffee bean locations within the last 2 weeks, getting the same drink and i have not once experienced the stomach ache i get after each coffee from this Central location. read more

While i absolutely love the baristas here and the great coffees they make;the service is splendid But the design and layout of this particular shop SUCKS. The skinny little front area with one table, move that island of merchandise over there, and change it to a cascade tower. The island is too big and takes up valuable space. Also staging all your drink and food products in another area where you could also have more sitting space, bad choice. (And also right next to the restrooms ) All that being said, if corp can figure out how to fix the layout great. Nothing else needs to be done. read more

I've been coming to this place for a while now with some problems, but right now I order a cookies n cream matcha blend. And I'm getting a lot of big ice chips inside the drink. Can't really enjoy it this is my second bad experience but I guess it happens read more

I don't visit CB&TL often, but when I do, I've been satified with my experience and drink flavors. On this particular visit, I used a BOGO offer, and I ordered a Mango Cold Brew Tea and the limited time Salted Caramel Latte. Both were quite tasty and satisfying to my palette, even though I only took a sip, just to try them out, so I could type this review....lol read more

The Coffee Bean & Tea Leaf - My drink selection - Coffee & Tea Near Me - Riverside, California

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I love this coffee. But every time I go through this drive through I end up stuck waiting for 15-25 minutes!! Don't have a drive thru if you can't keep it moving. Definitely won't be going back here read more

The drinks are always great here not too sweet just right , service is always fast and they great you well , best place to get your morning coffee !! read more

Stopped by earlier this week and had an awesome experience. I wasn't sure what to get but Sam was very helpful and recommended me the perfect drink. Loved the ambiance of the store as well. Will definitely be returning! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Riverside, California

This has been my local Coffee Bean for years! I love not only the coffee and tea but also the service they provide Sam's always been really kind to me when I go! I always love the ambiance and warmth the team gives! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Riverside, California

So many negative about this place first about the drive-through super slow Second they're online order is way behind. The staff are rude and they play around too much instead of getting their hands put to work. I placed the online order at 9:25 for one latte coffee and said the order will be ready at 9:37. That's fine. I get there girl tells me there's about three orders ahead of me OK It's already 9:54 I still haven't got my order and top it off. They didn't have. My order right is supposed to be add oatmlik and they put regular milk. The management of this branch needs to step it up. The only reason why I come here because my wife loves the coffee .That's the only reason why if not, I will now come here at all. read more

Love the vanilla iced americano. They took our name but we were never called when the drink was ready. There was a drink just waiting there with no name, so we had to ask who that belonged to. Hence, one star off. read more