Great interaction with staff, clothes were received in perfect condition as promised.

Took my items in for the first time. Excellent service and highly professional staff. Highly recommended read more

I have been a big fan of the cleanery. Infact i used them all the time and ran to them when I moved back to NM! I realized that they started charging more for their services with out stating it up front. On my french cuff shirts they charged and extra dollar but did not not state this. However the extra charge did not include folding and pressing. When I called to address this, they person I spoke with said they would handled this, but this means travelling to the location (again) and dealing with the situation. Even if I was ok with this, it means that I need to spend close to $6 per shirt. Unbelievable!!!! read more

I moved in Albuquerque a few years ago and couldn't find a dry cleaner that I loved. The Cleanery picks up and drops off, and they do excellent alterations, too. read more

Overall, they have done a great job over the many years we have used them and are very easy to do business with. The pick up and delivery service is very reliable. The only issue we've seen is a tendency to "lose" garments (we suspect some possible theft). That can get expensive when you can't give them the details for the item (brand, price, etc) so they don't compensate you for their screw up. My wife's clothes (frequently bought shopping while traveling) disappear more than mine. Very strange. My wife now takes photos of every garment we send so she can document the losses. Hard to see what was once a very good service provider lose its way operationally. Sadly, we're looking for a better alternative. read more

Posting an update to the saga of a missing D&G dress. It is unfortunate how far from grace this business has fallen. Used their services for over a decade. Had one other issue that was resolved above my satisfaction. This last issue, where my dress was lost, resulted in the manager questioning if I had dropped off the item, requests for ownership calls ignored and was not offered anything for the loss. Have found a new provider due to the shocking poor customer service. read more

Got quoted $10 per pair of jeans to patch the back pockets and got charged over $50. I am all for paying for the services that I receive, but to get a bill for almost triple what I was quoted is a little beyond. When I asked about it I was told "that is why we don't usually quote repairs". Understandable if additional problems presented during the repair, but that was not the case with these. I will not be going back; at the very least a business should be able to stand by their quote (or be able to explain what changed) with more than a shoulder shrug and a "that's just how it is". read more

The cleanery is great! It's tucked inside of a cute little shopping center in NE Heights. The owner + staff is SUPER nice, always welcoming! They take such good care of my garments + house rugs etc. Pro Tip: If you live in a house in the surrounding areas, they will pick and deliver (door to door). They don't do delivery to apartments at this time. I'm renting but I don't mind dropping and picking up, they are always so friendly. Grade A service! So glad I found this place. Also, they always help me carry my things to the car. Great cleaners that knows how to care for all kinds of fabrics and you can trust your expensive garments with them. read more

I absolutely LOVE The Cleanery!! We have used their cleaning expertise for 30 years. Wonderful staff and so personable and helpful with cleaning problems on clothing or other household items. Wouldn't go anywhere else!! read more

4 Continuous years of excellent service . I am so grateful to have them in Albuquerquue.

They pick up my dirty clothes and bring them back to my front door clean!!! What more needs to be said....this service is frankly awesome! I normally travel for work and wear a 3 piece suit. They work with my travel schedule to get my stuff and deliver it. I am very satisfied with the service I get from this business. read more

We've taken a comforter there (~$40-45 for a king size comforter), and one of my husband's suits - all have come back in perfect condition, and actually have been ready before the estimated date they gave us. Love that they text you when your stuff is ready, so it's very efficient. I didn't realize they are green and eco-friendly, but it makes me all the more happy to continue being a customer to them. Plus, they've always been very polite and helpful when I come in. read more

They did a wonderful job cleaning my suit and dress shirts for a wedding. They delivered it too!

Yeah, so sorry to rate this place low. But I took some things in for ironing. When I picked it back up, they charged me their ordinary cleaning fee. Dummy me for not asking the ironing prices, but shame on the intake clerk for not telling me this up front. Spent $110 for ironing, which I needed done because I had just moved to ABQ with a sick husband. The manager came out and explained, very dismissively, that "all our cost is in the ironing, cleaning or not." Well okay, dearie, and I will NEVER be back. read more

Convenient location, very friendly staff and high quality service. They take excellent care of your clothes! Found them for my son's shirts, and I told him this is the only dry cleaners he should use. read more

They suck! Lost my clothes but kept insisting that I was the one who lost the clothes because their computer indicates I picked them up. I told them that I did not care what their computer indicates because I can see with my own eyes what I have and don't have. When I tried to get them to finally listen to me it was very apparent that they did not give AF. Only offered to reimbursement for what I paid for the clothes. I explained that I didn't anticipate that I would have to keep receipts for every item of clothing I buy in case a cleaners would lose them. So pissed! read more

The Cleanery is awesome! They do such an excellent job and take very good care of your clothing. A lab coat cleaning typically costs $10 here but every time I visit, I've received a coupon for my next visit, making the cost around $6. The staff is also very pleasant and I would recommend this place hands down! read more

Hands down the best dry cleaner in Albuquerque for wedding dress cleaning and boxing. I can't thank you enough for making my wedding dress that I thought was ruined look brand new again. read more

I won't take my clothes any where else. Other places have ruined garment pieces in the past. I have peacefully and confidently drop off many items from cashmere to lace without a single worry. read more

This review is for leather cleaning. i brought some dresses here too, but honestly I can't tell if they're cleaner because they didn't look dirty to begin with :) **LEATHER CLEANING TAKES 5-6 WEEKS**. Your leather item goes out of state somewhere for a long time; it's like sending your kid to camp. When I dropped it off, my light tan jacket was noticeably dirty from oils, especially around the collar and wrists. It came back (from camp) looking like it'd been scrubbed within an inch of its life; I'd say it 90% cleaner (which is a lot better than when i took it to Kitch Cleaners on Lomas; I did not expect 100% cleaner, i don't think that's possible). Bill was a little over $50, which was worth it for me. read more

First time customer of The Cleanery, will definitely use them again in the future. Took two suits to them on Tuesday morning and got them back on Friday. For $18/each set, I thought this was a great bargain, looked like I just bought them from the store. They offer pickup and drop off but I ended up taking it to the store since they were so close. I chose then for the distance from my house and the great ratings in Google Maps. read more

Just a really pro company. Quality, customer service, communication, friendliness, promptness all exceptional. The best dry cleaning service I've used anywhere in the country! read more

We have loved the Cleanery for 3 years once we were pointed to them as the best in ABQ. Yes they are. My husband's shirt come back perfect. And I am a bit OCDC about table linens. They clean them and starch them to perfection so I never have to worry at the last minute before a party. They pickup and deliver in Placitas, which is fabulous and for which we are so appreciative. Recently we had an issue with an order not being available on the day promised. Not ever had that situation with them. Although not a first, second or third world problem (and usually the deadlines are flexible with us) this one caused a tizzy. Scott dug through mounds of cleaning to find the items, tracked down why they were not available as expected and, although not perfectly clean yet, made sure we got them to use if we wanted over the weekend. This was service above and beyond, but honestly what we appreciate from a premium service provider. We were so very happy that they cared enough to see if they could correct an unusual problem. Which they did. Could not recommend them more. Use them. Seriously the best. read more

I recently moved to Albuquerque and needed my thick natural wool mattress pad cleaned. They were so kind and helpful, and my mattress pad is beautiful again. Turn-around was 2 days! Fantastic. I am so glad I found them and recommend "The Cleanery" highly. read more

At the time I initially dropped off my items, I found out I was drastically misquoted the cost of my items (ex. Quoted $10 for a jacket and sweater, but got charged $18 each for them). This is almost 2x the price of the initial quote. Most dry cleaners require payment upfront, but this place does not. So it's essentially your word against theirs. When I brought up the misquoted price, the employee whose name is Jodie, was extremely rude, obnoxious, and very unprofessional. She even yelled at me, and when other customers started arriving, she continued her rant. I received a 15% discount, but it was no where near my initial quoted price. I was a first time customer and this will definitely be my last time ever frequenting that place. Anyone who treats their customers in that manner should be fired! It doesn't matter how good they claim they are, if their customer service is severely lacking, they do not deserve to have my future business! read more

Fabulous customer service and they use 'green' products, safe for environment, safe for your clothes! No smelly stuff here. They give great care to fine items, and being a clothing addict I appreciate the care that they take. If you haven't used them in a while, try them out now. read more

They have only cleaned my down comforters, throws and woolen mattress pads. they have done several and I love that there is no fragrance on the items and they are fresh and clean and the staff has been curteous and helpful to this point. Linda B. Houston/Jemez Springs read more

This is the worst dry cleaner ever! This place was a night mare. I had to allow a couple days to pass before writing this review because I was so upset with the way I was treated. I dealt with the Owner (Kurt) and the Manager (Scott) who had the worst customer service and attitude I have ever seen. On my first and only visit, I took a $500 linen duvet cover that had two small dog paw prints on it after our dog jumped up on the bed. I took the duvet in to get it cleaned and showed Antoinette who took care of our order, the two small dog marks. She said it would not be an issue, and I asked if she needed to make a note of the two small marks and she replied with "no, not for anything that small". Upon picking up the duvet 10 days later, I took the cleaned duvet home to make the bed, and upon unfolding the duvet I was shocked to find 4 large 12inch brown and yellow stains all over the duvet, along with marks that looked like dried blood. Even worse the two small marks that I took it in to get cleaned were still there also. I went back to the store to speak with a manager, and Carla the front desk girl who was very rude and blunt, and said she would have the item sent back to get re-cleaned and re-worked. She said to give them 7 days to try everything they could to get the original and new stains out. After waiting a week we never heard from anyone and eventually called to see what the issue was. They told us after calling that the item had been delivered for pick up at the store. After speaking to the manager Scott about them being unable to remove any of new stains they caused, he told that all of the stains were old, and caused by us, and that there were no notes in the systems showing which were the original stains. They would not even consider listening to our concerns and immediately went to calling us liars, and that they were not responsible for anything and that it was all our fault, and asked us to take the duvet and leave the store, and that we could take them to court if we wanted. Save yourself the time, money and heartache and go to any Dry Cleaner other than The Cleanery! read more

I got my wedding dress cleaned and preserved here. Keep in mind this was six years ago and cost me $375 dollars. I still have the receipt to prove it. It was all taped up and I picked it up in a nice box... Fast forward to my sister wanting to borrow my veil. I opened the outer box for the first time and to my surprise it was not vacuum sealed like I was told it would be but 3/4 of all the beading on my dress was pulled off and thread just left hanging!!! Then I picked up the dress to find out they never un-bustled it before cleaning and repackaging!! I am dumbfounded that this scam of wedding gown preserving that they are pulling for this kind of price! I don't even know what the price is today but I would recommend just having David's Bridal take care of your dress. I am extremely disappointed in how I was never told about the excessive beads falling off and there overall half ass job. I do not recommend this place! read more

I took my wedding dress here to be steam cleaned. It got very wrinkly since I had to stuff it into a carry-on suit case. They finished with it in only 2 1/2 days and came in at half the price I was expecting! They even helped me bring it to the car since it would have been difficult for me to lay it out without wrinkling it again. I also did not realize that the dress had a bunch of loose pieces with it (beads and extra ribbon). They took extra care to save those pieces and put them in an extra baggie to make sure that I got them back. I would love to get my after-wedding dress cleaning done here too but I left town too soon. I just hope to be able to find a place as quick and competent as this place again. read more

The staff is very nice and utterly professional and exceptionally skilled. They did a perfect job of steaming my multi-layered wedding gown and delivered it to me in perfect form. They also did a great job steaming my maid of honor's dress and pressing my then fiance's suit. I was in a time crunch but they were able to get it done with time to spare. Highly recommended read more

Let me start by saying the quality of dry cleaning is fantastic, however when they lose a sport coat and say they never got it, the Stars drop dramatically. They are probably the most expensive dry cleaners in the city; the suits come out amazingly. They have a quality driver, Randy; him alone is why I returned despite the cost. When I had over 10 suits and sport coats cleaned the last time I did not receive my black sport coat back. I got with Randy and let him know. The response was they never show record of receiving it. I sent the receipt and description and still nothing. I went back to Suits Unlimited where I purchased the sport coat and purchased another one. Even after the owner of Suits, who referred me to The Cleanery, said they would call them to have them make it right I received no call, no follow up, and no resolution. I work with others that have had a similar "mistake" happen. I would not trust them with any more of my clothes. I do not recommend you try them. They can be the best at cleaning your clothes, but it does not matter if you do not get all of them back. read more