SERVICE:
I came here with a party of 9 and unfortunately, we didn't have a reservation. The hostess, Kaitlyn, did tell us that we can sit at the outdoor patio, which was first come first serve and was basically empty. We all sat outside, but what she did not tell us was that the outdoor patio had a limited menu. So we all had to go back inside and be put on a waitlist to get a table indoors. I wish Kaitlyn would've mentioned that because then we would not have wasted the time going outside in the first place. It did seem like she had a bit of an attitude, so I decided not to deal with her and asked to speak to the manager instead. There were a lot of tables empty as well, but we were told they were reserved. Upon leaving, those tables were never occupied. The manager, Desiree, was kind enough to notify us that it was not going to take the said 30 minutes to get a table, but rather 10 minutes and that she will expedite it for us. So within about five minutes, we actually got our table and it took us a while for our server, Baron, to take our orders. Eventually when he did, it also took a while for our food and drinks to come out. This was towards the end of the night, so it was not that busy.
One of my friends had ordered a side of the mushroom risotto along with his chicken and waffles entrée. He got his chicken and waffles, but never got the mushroom risotto. So he had to ask about it and they gave him a small sauce cup full of roasted mushrooms. We were also confused. The manager then said she will make it right and after he finished his entrée, he got his side of mushroom risotto which turned out to be dry. For an issue like this something as simple as a mushroom risotto side dish for $7.50, I feel like they should have comped him for that side dish. Not only was it delayed, but they gave him the wrong dish as well.
The other issue I had was my check was wrong. I had someone else's side dish on my check. when I brought it up to our server, Baron, he gave me a new check, which was completely different, but it was less than what I expected so I put my card down and paid for it. I figured for the hard times they were comping one of our dishes. he then proceeded to charge the wrong card (my friend's credit card) for our check. It's a good thing I noticed it and then he had to void that check. when he ran the correct card, the total was completely different than what the check he gave me was - even after I clarify the total with him and he said yes. I got really frustrated that I had to ask to speak to a manager again, who ended up giving us a discount for the hard times. While I understand that we were a party of nine and we did split our check five ways, I felt like the least he could have done was compensate something rather than having us wait until he tried to fix the issue multiple times.
FOOD:
Crispy Chicken Sandwich ($21): so the special thing about this sandwich is that it has a Swizler's hot honey sauce, which one which I was a little skeptical about, but overall the crispiness of the chicken is what blew me away. The chicken was very crispy. My only step back though was the chicken meat itself was dry.
Slow-Smoked Pulled Pork Sandwich ($19): right off the back, I could tell there was not enough sauce on the pulled pork sandwich and when I took a bite, it was very dry. I had to ask for more of their Hershey's barbecue sauce on the side. The chocolate flavor in the barbecue sauce was not my cup of tea. The other thing was that the pulled pork lacked any smoky flavor. I don't think it was anything to write home about.
DRINKS:
Cookies N Cream Milkshake ($18.75): their milkshakes overall are definitely more for show for the over the top presentation, which is the reason why you're paying $18.75 . I did enjoy the cookies and cream milkshake. It came with a cookies and cream covered pretzel stick as well as a slice of cake. Personally, I thought the slice of cake was not that great. The other thing I noticed is that the milkshake was 1/3 whipped cream.
Twisted Strawberry Milkshake ($18.75): this milkshake was topped with two cake pops that taste exactly like a Twizzler, as well as a chocolate covered strawberry. I'm not that big of a fan of twiddlers but if you are, they really nailed the flavor on this milkshake.
Smoked Chocolate Tequila Old Fashioned ($20): I don't typically do old fashioneds, but when I saw someone from another table order it, I had to try it. They bring the cocktail in a box full of smoke so again you are definitely paying for the presentation. This was definitely the highlight of my experience. I never thought I would like an old-fashioned this much. The tequila had such a smooth flavor and the brown sugar syrup complimented not only the smokiness, but the chocolate bitters perfectly. It was subtly sweet and all the flavors were very well balanced. This is a cocktail that I would love to try to make at home and have again. read more