I have had this fireplace for several years now and love the work they did. It has really been…read moregreat to have the fireplace pop on whenever there is company or I just want to relax.

Great customer service and responsive to any and all questions. They have full service and are…read moreconscientious about the work they do. I have two fireplace units in my home that were purchased at different times. There is a significant difference in the service I have received from a family owned business (Energy Savers) then from a large fireplace chain store.

Comfort by Design in Hudson WI really came through , making sure my gas fireplace was working…read morecorrectly! They are very nice, polite, professional , and caring people . I highly recommend recommend Comfort by Design. Thank You very much.

Best and fastest service ever! Check out this timeline: My Central AC died Tuesday before a heat…read morewave was coming in. I called and left a message Wednesday morning at 7:15am. They called back at 7:45am, a service guy was to the house by 10am, problem diagnosed by 11am: my 21 year old AC unit was shot. Aaron, a sales guy, came out by 4pm to take a look and waited for me to get home from work at 5:10pm to go through my options. He gave me 5, from the absolute cheapest band aid to a cadillac option, explained how fast they could do each, and left me with the quotes and his cell phone number so I could call him that evening if necessary. I texted him my choice at 7:15am the next morning, and they had the AC unit completely installed by 10am. 27 hours from start to finish!

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

The Fireplace Guys have inspected and cleaned our gas fireplace several times during the past 8 or…read more9 years. They do a fantastic job (shout out to Tom). Recommend!

Escape 30 Inch Gas Insert Heat N Glo…read more So I went ahead and finally purchased my gas insert. It's been a long road on my part and I should be giving FireSide 5 starts just for dealing with me and doing the back and forth phone calls and emails. I just like things perfect what can I say. I decided to go with the 30inch Escape there highest end model for that size. Added the wifi package so I can control the fire from my iPhone of course. Jamie was the brilliant representative I worked with and he was very patient with me and explained everything more than twice. They offer a warranty and extend it for a fee. Plus the warranty on the fireplace from Heat N Glow. This place just seems to have the best equipment and a huge selection. I just had my fireplace install finished yesterday. They did a wonderful job and I love the outcome. I'm even thinking of buying a 2nd for my basement. On a sidenote, after the burn in clean I was putting the frame back together after cleaning which is something I don't think anyone should do except a professional, and I just so happen to have scratched my custom back surround. Fireside was nice enough to have someone come out and totally repaint it and it looks great. They charged me nothing for this service. They also replaced my chimney cap with the black square one and I take fault in not telling them todo that the first time. I just didn't like the SS tube. I was only charged for the extra cost of the black vent. I would definitely recommend this establishment over the competition.

2nd experience with this company, first fireplace was fine but didn't have them do much so we went…read moreback when we were looking for another to add to our house. This was a 16k fireplace- the project was a mess and damaged our house extensively in the process. They lost the original design of the hearth, pushing our project back weeks because no one noticed it hadn't been ordered. Failed to communicate dates that the inspection was occurring from the city, so he showed up while we were out of town. The subcontractor-mason was a mess- I expect dust etc when you're completing any type of remodel but this was extensive and he took very little care about not causing a mess or damage. -he didn't cover our rug and ended up wrecking it with mortar in both the living room and by the door -he didn't cover stair treads which ended up getting extensively scratched -only partially covered walkway, so wood flooring was scratched -used wood bench and my new kitchen table to lay out stones and tools (both ended up with scratches, dents and paint chips- I actually heard him drop stones onto the bench from above - dropped stones on the wood floor causing a chunk to come out of my floor - our couch was covered in huge chunks of wet mortar across the room -bathroom had mortar tracked into the rugs (bc shoes were never removed only wiped on MY rug -built in bench that they new needed to open can now not open because the stone he placed is too large to allow it to. Overall- company doesn't care. ‍

I hired Eric to fix my dads chimney it was in very bad shape. I was very impressed with the…read moreresults, it looks fantastic!! Eric was efficient, cleaned up any mess and very professional. You could tell he cares about the work quality and the price was reasonable.

From the owner: We are a full service chimney company, we do chimney cleanings, inspections, relines and exterior…read morebrick work. we can install new chimneys and fireplaces, or remodel your existing,

Heat Glow is 1 1/2 yrs old, less than 5 hrs run time. Reside in the south 9 months out of year…read more This season fireplace would not light, "Service Required". My wife requested service and was told unit was out of warranty and service call would be $300 plus parts. Unit has two year warranty and $300 is a rip off. I read manual 'trouble shoot' and found controller needed to be reset, this fixed the problem. It took longer to take front panel off that repair. Fireside Hearth & Home is price gouging. Stay Away!!!!!!

Went into the store, immediately serviced. We got down to business with replacing a non-working…read morefireplace insert. The sales lady took down the details and I let her know we may be back. No excessive pressure to buy now or anything. We came back and just finalized things including schedule of install. First objective, have a Fireside assessor come out and confirm all the dimensions and setup. This guy was professional, offered options and again, no pressure on the options. I wanted the higher quality fireplace and this meant opening up my brick. Yes, it added to the cost (about $400), but the gentleman did not try to "sell" me either way. My decision. We received an email with all the dates and times of install (the process is for all these companies - install all the components, get city inspector to review, then finish the installation with hookup). There were NO surprises around this. At time of first visit, the Chimney Doctors arrived promptly and did there work quick. The installers were lined up right after them, but didn't arrive right away to take the old fireplace out. No problem, the Chimney Doctors took care of it and continued. Fireside guys came in and did quick work. Signed the papers, scheduled City inspector to come same day - all done by the crew. City inspector came out the same day. He was a pain in the ____ and stated the gas valve had to be moved - even though the gas line that they hooked up to has been there with no issues before. I think the City inspector was mad about his troubles getting up my driveway. Inspector said he would contact Fireside. Final hookup, I go up to the installer while he was working and asked him if the City Inspector contacted them to tell them about the adjustments needed... he did not contact them. No worries... Fireside installer contacted his boss, they finished the job and scheduled to get the gas line moved. Same crew comes over that did the original install and they couldn't believe why they had to adjust the line. I don't blame them, but they did what they had to anyways. On top of it, my boiler system was acting up while they were there. One of the guys looked at it, since he was in HVAC for many years, and offered suggestions on who and how to fix. Very helpful. All in all - This was the easiest experience I have had in a long time from start to finish from a company. I was concerned about paying a higher cost, but either way, it was very much worth it knowing I got a quality install by professional friendly people.

Adam came out to "Clean" and give me a quote on my chimney. After a pretty brief inspection inside…read moreand outside of the home I was told everything was ok minus exterior work on old bricks. The Inspection was $125. On their website it says free estimates. I thought I would at least be getting some service in return for 125 dollars. One could make a pretty good living checking out homes for less than an hour, over quoting for estimated work then leave with 125 bucks. I had another quote that was 1/3 of the price Custom Masonry estimated.

Great service (clean and courteous), knowledgeable and took the time to tell me what he did and…read morewhat he found in the cleaning process. Already set myself an appointment for next year's cleaning.