Big fireplace seller and servicer: "Oh, your fireplace is cutting out a little bit? Let us take a…read morelook. Here, now we've completely disabled it. That'll be $350, thanks. Oh, you wanted it to at least be how it was when I got here? Well, we'll sell you a new one for a few grand." Pat from Fireplace911 a few weeks later: "I can fix it. $200."* Seriously, he made two trips to our place, had a part fabricated for us, and undid the mess from a certain other place. It took a while to get everything sorted, but they got it done for a fair price, and it was in the spring so there was no rush. If only everywhere worked the way they do. Call them. * Definitely not Pat's actual words. He's a colorful force of nature, and I couldn't do him justice in a quote.

Pat with Fireplace 911 did a great job fixing up my gas fireplace. He was very knowledgeable, did…read morethe job correctly and was a great value. He's busy, so schedule him ahead of time, and when he comes, know that he will do the job right!

Matt the repair technician came out, diagnosed the problem in only a few minutes. He explained…read moremaintenance and safety. My fireplace is a Kozy Heat, and i knew they sell them, so i knew the company would be knowledgable. i may eventually have to replace a sticky main valve. If i do, i will call these guys. The cost was reasonable. i appreciate his work. Thanks.

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

Escape 30 Inch Gas Insert Heat N Glo…read more So I went ahead and finally purchased my gas insert. It's been a long road on my part and I should be giving FireSide 5 starts just for dealing with me and doing the back and forth phone calls and emails. I just like things perfect what can I say. I decided to go with the 30inch Escape there highest end model for that size. Added the wifi package so I can control the fire from my iPhone of course. Jamie was the brilliant representative I worked with and he was very patient with me and explained everything more than twice. They offer a warranty and extend it for a fee. Plus the warranty on the fireplace from Heat N Glow. This place just seems to have the best equipment and a huge selection. I just had my fireplace install finished yesterday. They did a wonderful job and I love the outcome. I'm even thinking of buying a 2nd for my basement. On a sidenote, after the burn in clean I was putting the frame back together after cleaning which is something I don't think anyone should do except a professional, and I just so happen to have scratched my custom back surround. Fireside was nice enough to have someone come out and totally repaint it and it looks great. They charged me nothing for this service. They also replaced my chimney cap with the black square one and I take fault in not telling them todo that the first time. I just didn't like the SS tube. I was only charged for the extra cost of the black vent. I would definitely recommend this establishment over the competition.

2nd experience with this company, first fireplace was fine but didn't have them do much so we went…read moreback when we were looking for another to add to our house. This was a 16k fireplace- the project was a mess and damaged our house extensively in the process. They lost the original design of the hearth, pushing our project back weeks because no one noticed it hadn't been ordered. Failed to communicate dates that the inspection was occurring from the city, so he showed up while we were out of town. The subcontractor-mason was a mess- I expect dust etc when you're completing any type of remodel but this was extensive and he took very little care about not causing a mess or damage. -he didn't cover our rug and ended up wrecking it with mortar in both the living room and by the door -he didn't cover stair treads which ended up getting extensively scratched -only partially covered walkway, so wood flooring was scratched -used wood bench and my new kitchen table to lay out stones and tools (both ended up with scratches, dents and paint chips- I actually heard him drop stones onto the bench from above - dropped stones on the wood floor causing a chunk to come out of my floor - our couch was covered in huge chunks of wet mortar across the room -bathroom had mortar tracked into the rugs (bc shoes were never removed only wiped on MY rug -built in bench that they new needed to open can now not open because the stone he placed is too large to allow it to. Overall- company doesn't care. ‍

15 years ago bought a gas fireplace from Woodland. From sales to install to service, they score a 5…read moreout of 5. For instance, just today I had it serviced. Adam immediately identified a faulty switch, replaced it and then said, "No charge." I objected. (I like to pay my way.) He insisted saying that he should have caught it last maintenance visit. So, no charge. Who still does that? Woodland does! This kind of integrity and customer care is very rare!

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Thanks for doing such a great job cleaning my chimney. I enjoyed a fabulous fire last night!…read more Crew was personable, gracious and patient with me explaining how a chimney works and the importance of maintaining it. Thanks again!

These guys were recommended to us. I won't have anyone else do chimney cleaning! Their price was…read morethe same as everyone else and they simply do a better job. An inspection is included in the price. Their cleaning removed years of build up that other companies were supposed to have removed. Highly recommend!

very friendly people and quality work!!!!! , i would highly recommend them. they seemed like a…read morebusiness from the past where things just went well.

I had to replace my defective fireplace with one from Custom Fireplace and Chimney Care. I am so…read morehappy with the product and installation. I highly recommend them.

We had a new fireplace installed and a current fireplace serviced by Twin City Fireplace & Stone,…read moreout of their Woodbury, Minnesota location. Jim and Tony who managed the job were great to work with, timely and professional. Andy and Derick who completed the work at our home in Afton where polite, took pride in ensuring the work was completed to our satisfaction and worked into the evening past 6pm. Thank you for our great new fireplace! We love it!!

From the owner: Our mission is simple: "To be the best, most detailed and knowledgeable installing fireplace…read morecontractor and brick & stone masons in the Twin Cities. We will create a company culture that emulates a close family atmosphere; a place where team members & their families, friends and customers are welcome." Twin City Fireplace & Stone Company is a family owned corporation committed to excellence and customer satisfaction. With the customer in mind we approach every project as though we were working in our own home and we were founded with the intention of providing homeowners, builders, designers & architects in Minnesota with the highest quality hearth products & brick and stone installations available.