Heat Glow is 1 1/2 yrs old, less than 5 hrs run time. Reside in the south 9 months out of year…read more This season fireplace would not light, "Service Required". My wife requested service and was told unit was out of warranty and service call would be $300 plus parts. Unit has two year warranty and $300 is a rip off. I read manual 'trouble shoot' and found controller needed to be reset, this fixed the problem. It took longer to take front panel off that repair. Fireside Hearth & Home is price gouging. Stay Away!!!!!!

Went into the store, immediately serviced. We got down to business with replacing a non-working…read morefireplace insert. The sales lady took down the details and I let her know we may be back. No excessive pressure to buy now or anything. We came back and just finalized things including schedule of install. First objective, have a Fireside assessor come out and confirm all the dimensions and setup. This guy was professional, offered options and again, no pressure on the options. I wanted the higher quality fireplace and this meant opening up my brick. Yes, it added to the cost (about $400), but the gentleman did not try to "sell" me either way. My decision. We received an email with all the dates and times of install (the process is for all these companies - install all the components, get city inspector to review, then finish the installation with hookup). There were NO surprises around this. At time of first visit, the Chimney Doctors arrived promptly and did there work quick. The installers were lined up right after them, but didn't arrive right away to take the old fireplace out. No problem, the Chimney Doctors took care of it and continued. Fireside guys came in and did quick work. Signed the papers, scheduled City inspector to come same day - all done by the crew. City inspector came out the same day. He was a pain in the ____ and stated the gas valve had to be moved - even though the gas line that they hooked up to has been there with no issues before. I think the City inspector was mad about his troubles getting up my driveway. Inspector said he would contact Fireside. Final hookup, I go up to the installer while he was working and asked him if the City Inspector contacted them to tell them about the adjustments needed... he did not contact them. No worries... Fireside installer contacted his boss, they finished the job and scheduled to get the gas line moved. Same crew comes over that did the original install and they couldn't believe why they had to adjust the line. I don't blame them, but they did what they had to anyways. On top of it, my boiler system was acting up while they were there. One of the guys looked at it, since he was in HVAC for many years, and offered suggestions on who and how to fix. Very helpful. All in all - This was the easiest experience I have had in a long time from start to finish from a company. I was concerned about paying a higher cost, but either way, it was very much worth it knowing I got a quality install by professional friendly people.

Great selection of gas & electric inserts. Very knowledgeable but you have to contract with…read moreelectrician or gas installer if the project is not a simple replacement. Bid for insert & install was competitive but the extras are what really made the project unmanageable & unaffordable.

Converted my wood-burning fireplace to gas. They did a nice job installing it and took care of…read morecontacting the city to do the inspection. I love the fireplace and their price was the lowest of the three places I shopped. One downside is that the face panel did not arrive with the rest of the unit. They were able to install it anyway, so the fireplace is up and running, but I have to wait until the face panel arrives from the supplier to complete the job. That may be a supply-chain issue, but I'm not sure.

I have had this fireplace for several years now and love the work they did. It has really been…read moregreat to have the fireplace pop on whenever there is company or I just want to relax.

Great customer service and responsive to any and all questions. They have full service and are…read moreconscientious about the work they do. I have two fireplace units in my home that were purchased at different times. There is a significant difference in the service I have received from a family owned business (Energy Savers) then from a large fireplace chain store.

100% recommend. Pete was easy to schedule and honest with pricing. He wasn't looking to run up the…read morebill but troubleshot the problem taking cost into consideration. 6 months later when winter came around the fireplace wouldn't start. I texted Pete and he gave some over the phone ideas to get it going again. Hopefully, I never need to have the fireplace fixed again but if I do he is the only one I am calling.

Pete's Fireplace Service is outstanding! Pete was great to work with, communicating clearly and…read moreeven managing to squeeze me in during a very busy season. He listened carefully to our fireplace issues, offered honest and thorough solutions, and fixed a serious error a previous company had missed, which gives our family great peace of mind. Not only did he complete the full service inspection and all repairs quickly and expertly, but he also painted our dingy fireplace, making it look brand new--all in about an hour! His fair pricing and commitment to quality as a local business owner are unmatched; I highly recommend his service, which is absolutely worth the wait.

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

These guys had very little communication from sales to installers. They brought the wrong color…read morehearth and made us go pick up the correct stone. Directions that were given to salesmen Nick Schultz's were never given to workers. He was rude and was uninvolved with the project. Do not use this company.

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

My frustration in trying to make an appointment with Woodland Stoves, along with other incidents,…read morehas prompted me to express myself in hopes that management might reflect on this feedback and revisit certain business practices. I will try to be objective. 1) Purchased a wood stove from them 8 years ago. It was difficult to get the attention of anybody working there, but eventually we were helped. 2) Purchased a hearth pad at the same time. The design was wrong upon delivery - too late to change. 3) Installation by them was okay. Employees were patient, efficient and friendly. They had, however, initially positioned the hearth pad the wrong way. My wife, who was present, corrected them, but they had already drilled the hole for the stovepipe in the ceiling, so things were a little off. I can live with it. Clean up was great. 4) We also hired Woodland Stoves to service our wood stove every two years. Scheduling was a bit difficult, but the wait was no more than two months, and things were done rather efficiently. 5) Having Woodland Stoves change out the hearth pad was marked by poor or no communication on their part. I had the feeling that they were not very invested in helping me with this, and when the error in communication came to light, the exchange turned sour. Frustrating. 6) Day of installation of the new hearth pad - and cleaning - was great. Workers were again kind and thorough. 7) This summer I have tried to schedule an appointment for a routine service. There is an online form one can fill out and submit. One can also call and have information taken from you. For some reason, my attempts to get an appointment have gotten nowhere. I filled out the online form twice and called once. Supposedly, this only puts you in a QUEUE for the scheduler. After three weeks, I have not been contacted, neither via email nor by phone. There is no mention made via phone conversation or online of a suggested timeline for a simple response. This has been beyond frustrating. At the very least, service representatives should make some mention of when to receive notification. I feel that my request has been buried, forgotten or ignored, and this has prompted me to finally take my business elsewhere. Three attempts - and three weeks - is beyond acceptable. I was never even contacted by them with a suggested date for the cleaning. I submitted an online request with another company and got a personal response within 24 hours. To me, this speaks volumes of a company's actual service, and I look forward to doing business with them. Woodland Stoves - I really, really tried.....

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!