I have had this fireplace for several years now and love the work they did. It has really been…read moregreat to have the fireplace pop on whenever there is company or I just want to relax.

Great customer service and responsive to any and all questions. They have full service and are…read moreconscientious about the work they do. I have two fireplace units in my home that were purchased at different times. There is a significant difference in the service I have received from a family owned business (Energy Savers) then from a large fireplace chain store.

Great selection of gas & electric inserts. Very knowledgeable but you have to contract with…read moreelectrician or gas installer if the project is not a simple replacement. Bid for insert & install was competitive but the extras are what really made the project unmanageable & unaffordable.

Converted my wood-burning fireplace to gas. They did a nice job installing it and took care of…read morecontacting the city to do the inspection. I love the fireplace and their price was the lowest of the three places I shopped. One downside is that the face panel did not arrive with the rest of the unit. They were able to install it anyway, so the fireplace is up and running, but I have to wait until the face panel arrives from the supplier to complete the job. That may be a supply-chain issue, but I'm not sure.

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

These guys had very little communication from sales to installers. They brought the wrong color…read morehearth and made us go pick up the correct stone. Directions that were given to salesmen Nick Schultz's were never given to workers. He was rude and was uninvolved with the project. Do not use this company.

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

These guys were recommended to us. I won't have anyone else do chimney cleaning! Their price was…read morethe same as everyone else and they simply do a better job. An inspection is included in the price. Their cleaning removed years of build up that other companies were supposed to have removed. Highly recommend!

Thank you Kristen for your honest and enlightening conversation this day. I appreciate that your…read morecompany was not able to complete my request for chimney repair due to roof repair but at the same time as this was required by my new insurance company for a chimney that is strictly unusable and has been for many, many years, no coal chute use any longer/new Lockinvar boiler installed/with split mini A/C) you were Entirely Correct in asking why Would I? need to have it repaired when in fact it should be removed at the next roofing repair which is not due for at least 4-5 years. As the homeowner yes, it would be at a lessor expense just to have it removed altogether by a roofing firm as they would seal my roof as needed an voila! Done!! Your Honesty, Value and Integrity shown through and I Cannot Thank You enough for your enlightment. You and your team shine through as the ultimate integral part of what is "true care, honesty and service". I Thank You from the bottom of my Heart. P.S. roofing contractor coming tomorrow to assess removal of the "unusable chimney". Thanks again!

Heat Glow is 1 1/2 yrs old, less than 5 hrs run time. Reside in the south 9 months out of year…read more This season fireplace would not light, "Service Required". My wife requested service and was told unit was out of warranty and service call would be $300 plus parts. Unit has two year warranty and $300 is a rip off. I read manual 'trouble shoot' and found controller needed to be reset, this fixed the problem. It took longer to take front panel off that repair. Fireside Hearth & Home is price gouging. Stay Away!!!!!!

Went into the store, immediately serviced. We got down to business with replacing a non-working…read morefireplace insert. The sales lady took down the details and I let her know we may be back. No excessive pressure to buy now or anything. We came back and just finalized things including schedule of install. First objective, have a Fireside assessor come out and confirm all the dimensions and setup. This guy was professional, offered options and again, no pressure on the options. I wanted the higher quality fireplace and this meant opening up my brick. Yes, it added to the cost (about $400), but the gentleman did not try to "sell" me either way. My decision. We received an email with all the dates and times of install (the process is for all these companies - install all the components, get city inspector to review, then finish the installation with hookup). There were NO surprises around this. At time of first visit, the Chimney Doctors arrived promptly and did there work quick. The installers were lined up right after them, but didn't arrive right away to take the old fireplace out. No problem, the Chimney Doctors took care of it and continued. Fireside guys came in and did quick work. Signed the papers, scheduled City inspector to come same day - all done by the crew. City inspector came out the same day. He was a pain in the ____ and stated the gas valve had to be moved - even though the gas line that they hooked up to has been there with no issues before. I think the City inspector was mad about his troubles getting up my driveway. Inspector said he would contact Fireside. Final hookup, I go up to the installer while he was working and asked him if the City Inspector contacted them to tell them about the adjustments needed... he did not contact them. No worries... Fireside installer contacted his boss, they finished the job and scheduled to get the gas line moved. Same crew comes over that did the original install and they couldn't believe why they had to adjust the line. I don't blame them, but they did what they had to anyways. On top of it, my boiler system was acting up while they were there. One of the guys looked at it, since he was in HVAC for many years, and offered suggestions on who and how to fix. Very helpful. All in all - This was the easiest experience I have had in a long time from start to finish from a company. I was concerned about paying a higher cost, but either way, it was very much worth it knowing I got a quality install by professional friendly people.

Had a great experience with these guys. My wife is chatty and Byron patiently answered all of the…read morequestions she had and he stayed at least 30 minutes after closing to do so. The fireplace turned out beautiful and as a real estate agent, I know that it is going to increase the value of my home and make it more appealing. The service after the install has also been great. 2 thumbs up for sure!

Very helpful. Spend a good amount of time discussing the different aspects of each unit, pros and…read morecons, and answered all of our questions.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.