I insist on three qualities in a home-improvement contractor: impeccable workmanship, excellent communication, and reliability. I found all three in Guardian Chimney Solutions.
Word of mouth is the way I prefer to select a contractor who'll do the job right and provide me with the results I expect. My neighbor recommended Guardian when I told him my chimney was crumbling. After Joseph and his crew completed my chimney rebuild, I understood why my neighbor's recommendation came so easily. Guardian's workmanship was outstanding. The crew worked efficiently and completed the job to industry standards. They closely matched the color of the bricks on my 50-year-old chimney, which was something I thought would be impossible.
Throughout the interaction, Joseph stayed in close contact via phone calls, texts, emails, and photos. To me, good communication is paramount. Joseph's estimate included an exact description of the repair and photos of my disintegrating chimney. The photos showed me what I couldn't see from the ground. Joseph called me the morning of the scheduled repair to tell me when the crew would arrive. Later in the day the crew had to stop work because of lightning. Before the crew left, they told me what was happening, where the project stood, and when they'd return. Later that evening Joseph texted with a project update. And when the job was done, he sent photos of the finished job.
I've been around too long to tolerate unreliable contractors. I was in corporate business all my life and in that time I wouldn't have dreamed of delaying a project, blowing off responsibilities, or arriving late to work or meetings. I hold contractors to that same standard. Joseph's follow-through was second to none -- he said what he was going to do and he did it.
I'm happy with the work Guardian did on my chimney and, perhaps just as important, the way Joseph and his crew stayed in contact and performed that work. I was so impressed with the crew that I've recommended them to my daughter and son-in-law. Quality workmanship, excellent communication, reliability -- that's what I got with Guardian. read more