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    Chimney Doctors

    3.0 (2 reviews)
    Open 8:00 am - 8:00 pm
    Updated 2 months ago

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    Services - Chimney Doctors

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

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    2 years ago

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    Chimney D.

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    1 year ago

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    Ask the Community - Chimney Doctors

    Woodland Stoves & Fireplace

    Woodland Stoves & Fireplace

    (12 reviews)

    Seward

    We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

    My frustration in trying to make an appointment with Woodland Stoves, along with other incidents,…read morehas prompted me to express myself in hopes that management might reflect on this feedback and revisit certain business practices. I will try to be objective. 1) Purchased a wood stove from them 8 years ago. It was difficult to get the attention of anybody working there, but eventually we were helped. 2) Purchased a hearth pad at the same time. The design was wrong upon delivery - too late to change. 3) Installation by them was okay. Employees were patient, efficient and friendly. They had, however, initially positioned the hearth pad the wrong way. My wife, who was present, corrected them, but they had already drilled the hole for the stovepipe in the ceiling, so things were a little off. I can live with it. Clean up was great. 4) We also hired Woodland Stoves to service our wood stove every two years. Scheduling was a bit difficult, but the wait was no more than two months, and things were done rather efficiently. 5) Having Woodland Stoves change out the hearth pad was marked by poor or no communication on their part. I had the feeling that they were not very invested in helping me with this, and when the error in communication came to light, the exchange turned sour. Frustrating. 6) Day of installation of the new hearth pad - and cleaning - was great. Workers were again kind and thorough. 7) This summer I have tried to schedule an appointment for a routine service. There is an online form one can fill out and submit. One can also call and have information taken from you. For some reason, my attempts to get an appointment have gotten nowhere. I filled out the online form twice and called once. Supposedly, this only puts you in a QUEUE for the scheduler. After three weeks, I have not been contacted, neither via email nor by phone. There is no mention made via phone conversation or online of a suggested timeline for a simple response. This has been beyond frustrating. At the very least, service representatives should make some mention of when to receive notification. I feel that my request has been buried, forgotten or ignored, and this has prompted me to finally take my business elsewhere. Three attempts - and three weeks - is beyond acceptable. I was never even contacted by them with a suggested date for the cleaning. I submitted an online request with another company and got a personal response within 24 hours. To me, this speaks volumes of a company's actual service, and I look forward to doing business with them. Woodland Stoves - I really, really tried.....

    Chimney Doctors - chimneysweeps - Updated May 2026

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