Great selection of gas & electric inserts. Very knowledgeable but you have to contract with…read moreelectrician or gas installer if the project is not a simple replacement. Bid for insert & install was competitive but the extras are what really made the project unmanageable & unaffordable.

Converted my wood-burning fireplace to gas. They did a nice job installing it and took care of…read morecontacting the city to do the inspection. I love the fireplace and their price was the lowest of the three places I shopped. One downside is that the face panel did not arrive with the rest of the unit. They were able to install it anyway, so the fireplace is up and running, but I have to wait until the face panel arrives from the supplier to complete the job. That may be a supply-chain issue, but I'm not sure.

We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

Great service. Fixed the problem quickly. Knew the product and had parts accessible to fix same…read moreday. Wow.

I had an oversized fireplace that was too big for my home. My consultation with Joe was great. His…read morerecommendation for a free standing stove coincided with what I was thinking. Joe was very up front about the cost and the timeline. Once the crew started they were in and out in two half days and that included the city inspection. The service included moving the venting system to another wall, replacing the tile on the fireplace floor and tiling the wall. Also, it included replacing the siding in the location of the old vent. I did not have to worry about cleanup as they removed everything and even vacuumed the area where they were working. The price was very much in line with what I was told by other people. There were no surprises. Joe and his crew are very customer forward, they answered all of my questions and explained what they were doing at each step of the process. I could tell that they knew their job and did it well. I would highly recommend this place.

I have had this fireplace for several years now and love the work they did. It has really been…read moregreat to have the fireplace pop on whenever there is company or I just want to relax.

Great customer service and responsive to any and all questions. They have full service and are…read moreconscientious about the work they do. I have two fireplace units in my home that were purchased at different times. There is a significant difference in the service I have received from a family owned business (Energy Savers) then from a large fireplace chain store.

Unbelievably rude- first off you wait on hold far too long to schedule. Then they don't mention or…read moreremind you to keep the fireplace off for several hours, so I had to reschedule but luckily the tech was nice and gave me a 2 hour window instead of the 5 hour window you get when calling. Unfortunately day of the reschedule I'm sick and don't want to subject the tech (only nice efficient person at this company) to my cold. I call the main line and am rudely spoken to by Leander- I asked if the tech could contact me to schedule a shorter window when I'm not sick and he went off on me that's impossible. So I'm sick being yelled at.... Every time I've dealt with customer service it's nothing but long waits and rudeness. Find another company they're awful

Scheduled an in home visit to review my needs but they never showed up. A rep called about three…read moreweeks prior to the scheduled visit and I described what I wanted. He said he'd meet with me before the scheduled visit and that was the last I heard until they emailed me 2 days prior to the home visit to remind me.

This install was PRO! Didn't take any pictures of the old one but we love our new Fireplace…read more Heated the whole house when the furnace crapped out. Would recommend these guys for sure.

The Fireplace Guys have worked at our Lake Elmo home twice now. They turned two 60's era fireplaces…read moreinto total works of art by resurfacing the original brick with beautiful stone. This is a labor intensive, potentially messy process that they handled with complete professionalism, care and creativity. We could not be happier with the whole process. Nick, Taylor, Max and Jake are the guys you want to work on your house, I wish all contractors operated like these guys .

We replaced an old wooden fireplace with a gas unit…read more Frankly, it was major surgery for removal, framing , electrical, gas issues. Mary Miller held our hand the whole time and it turned out great!! Would work with them again. Brian C.

I built a new home and purchased a gas fireplace from Fireside Hearth & Home. The fireplace worked…read morebeautifully until 2 years later I had Fireside's service team come to my home to clean the fireplace. Ever since they perform this recommended service, light is emitting around the enclosure and looks horrible. After 6 months and numerous visits from their service team, they have not been able to resolve the issue and have no sense of urgency to resolve the issue. I do not recommend buying anything from Fireside Hearth & Home.

We purchased a wood burning insert for our fireplace. Adam talked us through all the options and…read morehelped us select one that worked well for our space. Installation was done carefully. Love the heat that is now going in the room instead of up the chimney. We have another fireplace and when we redo that room, will certainly be back for another.

My frustration in trying to make an appointment with Woodland Stoves, along with other incidents,…read morehas prompted me to express myself in hopes that management might reflect on this feedback and revisit certain business practices. I will try to be objective. 1) Purchased a wood stove from them 8 years ago. It was difficult to get the attention of anybody working there, but eventually we were helped. 2) Purchased a hearth pad at the same time. The design was wrong upon delivery - too late to change. 3) Installation by them was okay. Employees were patient, efficient and friendly. They had, however, initially positioned the hearth pad the wrong way. My wife, who was present, corrected them, but they had already drilled the hole for the stovepipe in the ceiling, so things were a little off. I can live with it. Clean up was great. 4) We also hired Woodland Stoves to service our wood stove every two years. Scheduling was a bit difficult, but the wait was no more than two months, and things were done rather efficiently. 5) Having Woodland Stoves change out the hearth pad was marked by poor or no communication on their part. I had the feeling that they were not very invested in helping me with this, and when the error in communication came to light, the exchange turned sour. Frustrating. 6) Day of installation of the new hearth pad - and cleaning - was great. Workers were again kind and thorough. 7) This summer I have tried to schedule an appointment for a routine service. There is an online form one can fill out and submit. One can also call and have information taken from you. For some reason, my attempts to get an appointment have gotten nowhere. I filled out the online form twice and called once. Supposedly, this only puts you in a QUEUE for the scheduler. After three weeks, I have not been contacted, neither via email nor by phone. There is no mention made via phone conversation or online of a suggested timeline for a simple response. This has been beyond frustrating. At the very least, service representatives should make some mention of when to receive notification. I feel that my request has been buried, forgotten or ignored, and this has prompted me to finally take my business elsewhere. Three attempts - and three weeks - is beyond acceptable. I was never even contacted by them with a suggested date for the cleaning. I submitted an online request with another company and got a personal response within 24 hours. To me, this speaks volumes of a company's actual service, and I look forward to doing business with them. Woodland Stoves - I really, really tried.....