Kicking ash came out to my mothers on May 11th to inspect the chimney. They determined what was…read morewrong, which matched the other opinions she got, and said a quote would follow. She has called twice, and each time been told they would send the quote right over. To date, she has still never received it. They were quick to charge $279.95 to inspect it, but you can't even get a quote back from them. A waste of money spent for an inspection. If this is how they do business from the start, I'd hate to hire them to replace an entire chimney.

First off will start by saying we used this company last year for a chimney inspection. HOA…read morerequires this be done yearly so called again scheduled appt today with arrival 9-11. We've heard nothing from them and it's 12:20. Have called twice to see what issue is. They claim they would check call us right back. Of course, nobody called so we've canceled with them & will find another company to come in. Refuse to do business with anyone that can't communicate properly & do their job.

We needed a chimney relined per the house inspection. They were very quick with an estimate and…read moregetting us on the schedule. Came as scheduled and did a good job. Showed us the pieces they took out.

we paid over $4000 for a chimney Insert it was installed…read morein the rain, causing stains on our shingles and then found later that they had reinstalled the fireplace doors incorrectly. The doors worked perfectly for 20 years before they pulled them out and put them back incorrectly. Now they're offering to come back, but we have to stay home all day to accommodate their schedule for them to come back and correct their obvious mistake.

Very responsive and helped answer several questions I had as a new homeowner! Will definitely be…read moreusing them again

I had a difficult job to do that other chimney companies didn't want to touch. Jason didn't bat an…read moreeye and got it done fair and square. He was great to work with and had great communication throughout the process. Was able to get me scheduled in a timely manner and didn't try to upsell me on products and services I didn't need. Thanks!

Our morning appointment for a safety inspection went like this. No call. No show. No answer.read more

I have been rescheduled about 3xs. First time, the job they took before coming to my house ran all…read moreday so I was understanding as he told me they would stop by in the morning the next day. They arrive the next day in the afternoon (in a van that says a different business name) and brought the wrong ladder. Mark (the owner) said they will come back in two days with the correct ladder. In my mind I was thinking: just go back and get the correct ladder. The next attempt, they don't show, so I call in the afternoon thinking I'd be their first job that day. They scheduled a job before me again (same story as the first attempt). I don't get a response back for the rest of the day so it ends in a no show. On this same day, two birds flew into my tenants living room through the chimney so this was the last straw. The next day I try to call and no answer. The owner is very talkative and very open to share his political views. I'm also a business owner and I just need my chimney fixed - let's keep it professional. I assume when he finally came out and saw I was a minority I didn't fit within his political views so he didn't need to get the correct ladder and decided to keep pushing my job back to just not showing up at all. Not reliable. As you can see I tried to give multiple chances. Don't recommend. If things happen to change I'll update my review.

We had our chimney cleaned by this company and a cap put on. Ever since then, our chimney has been…read moreleaking, bad. It never leaked before this recent service. Steer clear of this company unless you want to pay for their repairs!

Ted and his team did an excellent job rebuilding our chimney from the roof up. The team was able to…read morefit us in a week ahead of schedule and were courteous, clean and efficient. It gets messy tearing down an old chimney and not one of our delicate plants in front of our house were damaged. The workers did not have a truck big enough to haul all of the old chimney away, so Ted sent someone out on Mother's Day to take care of it. Ted personally came out a few days later to look at the work. We experienced very high winds the following week and our chimney cap blew off. Ted was out there the next day fixing the problem and ensuring it wouldn't happen again. Wow! We originally went with Fireplace Pros for some maintenance. Long story short, we learned our lesson and would not recommend them to anyone.

Yelp made me add stars. Work never done but this is for the customer service. This company told me…read moremy fireplace would cost $3,000 to rebuild the gas elements. They canceled my appt stating they couldn't get one of the parts because they didn't know which knob was needed. Long story short, I contacted another company, they came out. Figured out the issue and replaced the part which was $88. Please do your research before agreeing to this company. I was almost out $3,000

This place is amazing. They put the customer first and are genuinely kind, honest and…read moreknowledgeable. My 2 year old gas fireplace wouldn't light after sitting all summer. I tried in vain to purge the gas line by turning it on and off 25+ times as we had been directed to do in the past to get it to light. They actually talked me through over the phone how to get it to work. Not just one time, but 4 phone calls to them with different options to try in steps that made sense.. The owner even said that he was trying to save me the cost of a service call. I followed his directions every time and it works perfectly now. If I ever have any problem now that I can't solve with my fireplace I'll be calling them for sure. I've already recommended them to several neighbors who have the same fireplace model.

The Chimney Guys Pataskala, OH are a honest, decent, hardworking company. So glad they service…read moreCols. market & other areas. My chimney repair was excellent from start to finish. Jesse tech and Lance were wonderful to work with. The Office Staff Michelle and Brandy are so supportive. I am so grateful for your help with my recent chimney repair. 5 stars to all. Glad there are companies still out there that shine. Thank you! Gloria 7/11/26

I was very pleased with the professional and friendly service provided to me by Lance and Jeremy…read more They were very helpful in answering my questions, and thorough in cleaning and inspecting the chimney. I appreciated that they took the time to inform me of any concerns they had but did not try to pressure me into any immediate decisions or additional services. I highly recommend this company.

Great service and professional quality results. Besides having to wait for the backlog of service…read morecalls, 3-4 wks, they arrived on the day promised and serviced our fire place and installed a gas starter for us. Thanks for the great service and expert installation.

I called Dennis for a second opinion on my chimney after I was told I needed to replace the entire…read moreliner to the tune of $4000 when all I wanted was a chimney cap. Dennis recommended a cleaning and told me since we were no longer using a wood stove that the liner would be fine. He put up a temporary chimney cap and even came back when the weather was better to put on the permanent cap. His staff communicated well and responded quickly to my messages.