I have been a loyal customer of The Childrens Place for quite a few years. However, this has changed that significantly. I placed an order for uniforms for my children for back to school. I was excited that I was finally able to find some in stock, in their sizes. My order was to be delivered on Friday and school started Monday morning. I received a notice that my order was "delivered". I immediately opened my door and NOTHING was there. Right away I called The Childrens Place. They said that I, not them, needed to contact the courier that in fact THEY had chosen to make this delivery. This courier was LaserShip. Another disaster! I called LaserShip & told them what happened, that I am home and if they could send their delivery driver back to pick up my package from wherever they'd left it and bring it to the correct address. (Mind you, this was right away and still within a 5-10 min window that my item was marked as delivered). The man advised me that they cannot get in touch with the delivery driver but that they would open a case. A case which did nothing for me. At this time, to speak with a rep from LaserShip requires an easy 45-50 min. hold, per each call. I had to call them several times. With no resolution. They advised that they cannot locate my package & to see if the Children place will reissue my order. The Childrens place, which with each call is also a very lengthy wait time to speak with someone, says they see my items marked as "delivered" so it's out of their hands. And that there is nothing that they can do!!! This was said by their Customer Service rep as well as a supposed Manager of the company. So this means, you hire an incompetent service to deliver your merchandise, they can opt to deliver it to a dumpster if they like, and as long as it's marked delivered the customer is screwed and left with NO CLOTHES, that they paid for. How is this ok? I have expressed with BOTH companies (LaserShip & The Children's Place) that I have not received my order, that I paid for, yet nothing. That day when my order was marked as delivered I had to personally go searching my neighbors doors, during this pandemic mind you, just to see if I could spot my package so that my children had their uniforms Monday morning and again, nothing. Why am I doing the job of this courier? And why am I, the consumer who paid for my order, being forced to contact their chosen courier?? I would have opted for UPS! This way I have better odds and a better likelihood at receiving my purchase. Both LaserShip & The Childrens Place are garbage companies with the absolute worst customer service! Weeks later and still no one can locate my package and all that these incompetent, garbage companies can do is place the blame while making their consumers suffer as THEY drop the ball. This is beyond ridiculous at this point and I am extremely disappointed and frustrated with The Childrens Place most of all. This is how they treat loyal customers? At this point I honestly feel like this company is trying to steal from me. Just because someone decided to mark an order as delivered DOES NOT mean that it was. And I would not be wasting precious time out of my day, for many days, just sitting on hold had I actually received my order. This is just insane and the Childrens Place needs to make several improvements and correct this issue! read more