Great customer service love this store. I always take advantage of the Semi Annual Sale the candles…read moreare amazing. The only thing they need to get better at in this location is the completion of the online orders I have placed several times but when I arrive to pick up my order it's never completed I have to Waite for them all the time

Love this location. The staff were all nice, Kristin (I may have spelled it wrong because I…read morecouldn't see her name completely) was incredibly helpful with so many suggestions and such a positive attitude (thank you!). She made our shopping experience even more enjoyable. The store itself is very organized and easy to navigate. There are so many great products and varieties of their soaps, lotion, candles, etc. I absolutely love and appreciate that they have refills of some of the foaming hand soaps. You can fill about 3 and half bottles of your hand soap.

I came in looking for an affordable dress for my daughter for her 8th grade grad dance. The store…read morehad a lot of pretty options. Different styles and colors, that varied in price from around $60 to $130. The staff were very nice and offered help with a smile and great attitude. They do have a no return policy on the dresses, but I understand that. I'm sure there are scammers who try to buy it, wear it once, and then return it. I would definitely recommend this store for a beautiful dress at an affordable price.

This store is terrible. The dresses are not of good quality. If you look at the dresses they have…read moreruns and scuffs all over. My wife proceeded to order a dress online for my daughter thinking that they were just messed up cause maybe other women trying them on etc. we received the dress and the size wasn't appropriate so I return it to the international mall Location. The girl that was working Nov 6 hung it on a holder and looked at it up, down, inside out front, back, edges. I've never seen anyone ever look at a dress like it was counterfeit money. The employee was a tall young skinny girl that was passive aggressive with me and said we can't return your money because it has runs and scuffs. I said look at all of your dresses this is how they come. I grabbed dresses randomly from the rack and showed her that they all had scuffs and runs. She said sorry return it back online and that was it. Apart that the dresses were damaged the customer service was poor. I definitely won't recommend any of my daughter's friends parents to shop there.

Una Maria sin empatia.... Mi experiencia hoy en JCPenney…read moreWestland Mall fue verdaderamente decepcionante. Mi esposa y yo fuimos a realizar una devolución de varias prendas compradas el viernes 7 de noviembre, apenas dos días antes. Uno de los artículos, un tuxedo, estaba roto debajo del brazo y con un botón casi desprendido, y las demás piezas simplemente no me quedaban en talla. Todo estaba sin uso, solo había retirado parte de las etiquetas. Al intentar devolverlas, no me quisieron aceptar nada, y lo peor fue el trato recibido. Una señora --sin identificación visible-- vino a "atenderme". Cuando le pregunté su nombre, solo respondió que se llamaba María, negándose a dar su apellido. Su actitud fue arrogante, prepotente y sin empatía. Me dijo con tono despectivo que no podía aceptar las prendas por no tener las etiquetas puestas, aunque yo las tenía en la mano. Le pedí hablar con un superior, y de manera altanera respondió: "Yo soy la superior, no hay nadie más". Al insistir, me dijo que si quería podía volver "mañana" que estaria su superior, pero que igual no me iba a aceptar la devolución. Solo después de mucha insistencia aceptó una corbata, y eso porque tenía únicamente la pegatina en el plástico, ya que ni siquiera esa pieza querían recibir al principio. Salí de la tienda sintiéndome completamente maltratado, no solo como cliente sino como persona. JCPenney siempre da una imagen amable al vender o al ofrecer tarjetas de crédito, pero cuando se trata de un problema o una devolución, la atención cambia por completo. Creo que la señora María, del JCPenney de Westland Mall, debería ser más empática y recordar que como empleados están para ayudar y buscar soluciones. Si por casualidad la política de devoluciones de JCPenney ha cambiado --como ella me mencionó en un momento, aunque no lo explicó claramente--, deberían informarlo al cliente al momento de la compra. Qué decepción... En mi vida me había pasado algo parecido. Nunca me había sentido tan menospreciado como cliente. Al menos deberían buscar un acuerdo o mostrar comprensión, sobre todo cuando hay piezas defectuosas o rotas, porque ahí también entra en juego la garantía del producto. Esto no se trata de dinero, sino de respeto y de hacer sentir al cliente valorado, sin importar la situación. Un cliente que se siente bien atendido vuelve; uno que se siente humillado, no. Ojalá las cosas cambien, pero personalmente no volveré a comprar en esa tienda del Westland Mall. Tal vez vaya a otro JCPenney, pero no regresaré a ese lugar después de esta experiencia tan desagradable.

Went here to look at mattresses and noticed they had a decent amount of options. Julio was really…read morefreindly and told me in detail all about the different types of mattresses. He really knew his stuff and didn't apply any pressure at all. He also mentioned they ship the mattress right from the factory so you are always getting a freshly made unit, no old stock. For suitcases they don't carry that many different styles. The clothing selection is outstanding as usual for this chain. The store is a bit dated but still in pretty good shape.

The customer service was great! All of the girls here were super helpful and the clothing is really…read morenice.

I recently bought a suit at this MW location. The salesperson was very helpful and patient while I…read morelooked for suit that fit me correctly for a wedding that I am attending. I was able to buy the suit, the shirt, tie , handkerchief and shoes. The salesperson was top notch. However my only caveat is the following. I know that the MW is a chain franchise and I have bought suits there in the past. When I went to pick up my suit a week later, I was being charged 3$ for a plastic / vinyl garment bag that suits came in when I purchased in the past. Three dollars is not going to break me, but after spending over 1000$ on a suit and accessories, you would think that it was included. This is called nickel and diming a person where I was raised. This takes away from the experience. I hope that the MW changes its policy because it will change the way I look at the franchise. BTW the salesperson that gave me the suit was not the same person who helped me the week before.

My daughter, grandson & I went into the store for some last minute shopping before my grandson left…read morefor college out of state. We were approached by a sales associate, Andres who greeted us in a very professional manner....not pushy. After explaining what we were looking for, he lost no time in steering us to the area where we found exactly what we came in for. Andres remained very helpful & patient. As we checked out at the cash register Andres painstakingly took the extra time to re-fold the items we purchased exactly as the manufacturer had originally displayed them making it very easy to pack for the return trip to college. Who does this anymore? Normally the sales person wads it up & throws it in a bag! Kudos to Andres for making the experience easy & memorable. We will definitely return to Men's Warehouse at Town & Country Mall.

I liked this store and my daughter​ LOVED it. The variety of different​ pins, socks, shirts, and…read moretechnology accessories was incredible. They had accessories​ from all different fandoms including but not limited to: Totoro, Miraculous Ladybug, Rupauls Drag Race, D.C, Marvel, Rick and Morty, Lilo and Stitch, That's So Raven, Pokemon, Yuri on Ice, Harry Potter, Riverdale and more. They also have unique Funk Pop Vinyls that are less expensive than in other stores I have gone to. My daughter's favorite part was how she could not choose between all her fandoms and all the possible accessories​, she said: "I need to come back THEY HAVE PJS and blankets with Jughead, and Harley Quinn figurines." Me gustó esta tienda y mi hija me encantó. La variedad de alfileres, medias, camisetas y accesorios tecnológicos fue increíble. Tenían accesorios de todas las diferentes fandoms, incluyendo a: Totoro, Milaculous Ladybug, Rupauls Drag Race, DC, Marvel, Rick y Morty, Lilo y Stitch, That's So Raven, Pokémon, Yuri on Ice, Harry Potter, Riverdale y Más. También tienen Vinilos Funk Pop únicos que son menos costosos que en otras tiendas a las que he ido. La parte favorita de mi hija era que no podía elegir entre todos sus fandoms y todos los accesorios posibles, y dijo: "Tengo que volver. TIENEN PJS, mantas con Jughead, y las figuritas Harley Quinn".

Great t-shirts. Love Black Matter. It just sucks that women's XL fits like an extra small. And when…read moreyou purchase XXL there's an extra charge. These stores keep getting smarter and smarter...hmmmmm :-/

LOVE! LOVE! LOVE! I…read morecame here the other day to exchange some jeans that I'd bought my son online that were too big. The young lady that assisted me was super nice and very helpful. She went above and beyond to assist me with my exchange. The store itself was clean. I came not too long after they'd opened so it wasn't busy or anything. Which was perfect because I was on a schedule. This location is located in The Palms at Town & Country plaza which has a lot of eateries and other store location. Overall it was a good experience and if I am ever in the area, I'd certainly come back again.

Had a good time shopping at this location. Store was clean…read moreand well organized. There were also a few sales going on, which is always a plus. I keep a start for this store, as most of their cute clothes are for 0-5t. My daughter, being on the 98th percentile for height and weight uses 5-6t so rarely fits in the nice stuff. My only wish is that they would expand their creations and make larger sizes of the same styles, specially things like bathing suits and dresses. The person attending the store was very nice, and help when needed. There was also a TV in the back, which comes in handy for when kids are being rowdy. I think adding maybe a Lego table vs a TV would be even better! Kids can be stimulated while parents shop. There also wasn't many options for shoes, I would love to see more shoes to choose from in sizes 11/12. Today I purchased a few item, will continue to come, hopefully for even better deals and cute clothes for taller toddlers.

Went by the store today at 5:18pm and the doors were locked and no one could be seen inside. Store…read morehours posted on the door that they closed at 6pm. Very disappointed.

I hate leaving bad reviews on anyone but I bring business to this brand constantly without asking…read moreanything in return. I tried talking to these guys before posting this review. They didn't care, Roger that! If you need anything 511 get it online or at any of the stores that actually work with you. I needed a backpack warrantied out and the manager refused to do it. The funny thing is, I am the reason for 90% of the LV18 backpacks they sell. All my clients buy one from here in Miami and Tampa after attending any of the training courses I teach. A simple process I have gotten done multiple times at Orlando, Tampa and Sarasota without any issues. Good job, you guys lost me referring my clients to this store.