It is very sad to see that they have such a nice store at a great location but everything turns sour when you ask for help from a unknowledgeable, unwilling sales person. It is this latin speaking old man that did nothing but have a sxxt face. It is our first child and we don't know much about anything. So its natural to want to try the strollers, and get a feel. He just stood there watching us struggle to operate the strollers and almost pushed us aside to put it back because he was afraid we would break it. Not to mention his comment about how indecisive we were because we kept looking at the different ones. It was the most uncomfortable shopping experience I've ever had. I became a yelper because I feel compelled to share my experience. Good luck with your business if you treat your customers like some type of disease. Go to genius jones instead. You'll be much better off. read more

Ordered a car seat online where it clearly said the item was in stock! Liapela called the next day saying it wasn't in stock and I'd have to wait a week. Finally a week later was called to be told they didn't have the color but another store did. They then E-mailed me to tell me it was a mistake instead of calling, which is beyond unprofessional. Wasted a week and a half for the product to have to order the car seat elsewhere and wait some more. All while I have no car seat for my daughter, guess we're stuck at home! Clearly, they have no clue what items they have in stock or available or what they are even doing. hopefully they cancel my order like I requested! read more

Liapela - Toy Stores Near Me - Coral Gables, Florida

I purchased a crib from Liapela and used their delivery and assembly service. They must have made some changes in the last year because my experience was extremely different from the prior posts. The salesperson was very friendly and helpful. This is my first, so she took the time to show me the different cribs they have as well as crib mattresses. I had done my research on the Oeuf cribs, so it probably helped that I had a very good idea of what I wanted, but she really was very helpful and gave us space while my husband and I discussed what we wanted to do. The delivery and assembly service is Tues/Thurs, so I scheduled it at the time of purchase. The guy who delivered and assembled the crib was very nice and courteous. He even called about 20 minutes before arriving and arrived at the time he said he would - very rare in Miami. He did a great job with assembly and explained how to change the different levels on the crib. They also carry the bassinet that I want, so I went back about a week later and ordered the bassinet. The salesperson who helped with the crib was there, remembered me. Again, she was very friendly and helpful. For both the crib and the bassinet, there is no huge mark up, which is what I was expecting at Merrick Park, so that was a huge plus. Yes, you have to pay for the delivery and assembly service, but it beats paying about the same for shipping by ordering online, tracking the package to make sure you're home for delivery, and then figuring out the instructions and hoping you put the crib together correctly. One other big plus for me - everything in the store is very high quality and earth friendly. Overall, I am very happy with Liapela and will probably go back when there are other things I need for my baby, even if I can get them online. read more

Decent, well-curated store for high-end baby products. Friendly customer service. Just wish they had a bigger selection of items. The store is somewhat small and products limited. read more

Customer service here was definitely lacking. Then I was unnecessarily inconvenienced and had to call the Hallandale Beach location just to get someone who cared enough to help me resolve an issue that wasn't even my fault. The fact that I did leave with the Doona stroller and bag I've been adoring online and that the owner personally reached out to me with a sincere apology makes up for some of it. For that reason and their good selection of products I'd come back and give them another chance. read more

I've been largely unimpressed with both Liapela locations in Coral Gables and Halendale Beach. While their selection of high-end baby products is not bad, they lack severely in the customer service department. They have a great concept, catering to the modern parent who is willing to pay more for unique and natural products. I love the new, trendy and innovative brands that they carry. However, I believe that if you are going to pay so much more for some of the same products you can buy online or at other less fancy retail stores, you should receive great, if not excellent, customer service. This is certainly not the case. What I have found though, is that their staff can be hit or miss. Their Coral Gables store is what you would expect of any retailer located in the Miami area. That means little or no service even when you ask for it. And even then, they will help you begrdugingly and with attitude. At the Halendale Beach store, where you would expect more considering the location, I have received decent service from some employees. However, there are others who are not so nice. The fact is that I have been discouraged from buying some of my big-ticket items like a stroller and furniture from here because they were not willing to provide the support we needed. It is sad to say that I have tried really hard to support small retailers like this because they are a great alternative to the big box stores who generally only have a few high-end brands of baby products. For the time being, I will be shopping at other local baby boutiques with much better service. read more

I had been to this story once before BUT LEFT RIGHT WAY do to lack custom services.. Just like the review below R.S. I had bad experience with the sale team. However, I gave it other try as many of my friends told me they have great products. This time thank God BEATRIZ (older lady was working). She was extremely amazing, kind and knowledgeable with the items in the store. I finally purchased I got stroller made Italy, unique baby hamper and beautiful rocking chair made Canada. And to my surprise prices were standard. Even got 10% off due to the stroller was the last one and was on the floor. They even have guy to help you put everything in your car. I will be coming back to support local store!!! read more

Wonderful store and customer service!!!! They do great gift wrapping. Also recommend for all first time moms. Good selection of strollers!!!! read more

I was in Merrick Park today with my three kids and I saw where your store is being built. I'm so excited for you to open. I love the location. My friends and I always go to Merrick just to hang out, never to really buy anything because the pottery barn kids is just too traditional and we're kinda of bored of it. So anyways, I'm excited and have been telling lots of people about it. It says it's opening in Summer of 08, does anyone know what the exact date really is? Camila Montesdeoca Coral Gables read more

This place has very cool items. Everything is very organized. I give it 3 stars because first when you walk on their greeting is not inviting is more like a what are you doing here. They stereotype and follow you around the store. I'll save the harassment and go to Amazon, It has the same items better priced. read more

Had a terrible experience with customer service here. Ladies ignored my husband and I. I had visited the store previously and loved the yoyo stroller. I brought him so he could have a look and possibly purchase. Ladies turned lights off before 6pm as if we were a nuisance to their Sunday afternoon. Will never visit again. read more

Great store, has aaaaaalllll you need and even more. Plus you can order what's on your wish list! Beatrice is amazing :)

Wonderful service by Beatrice! She helped us out with absolutely everything we need!!! Definitely recommend their store!!

Beautiful inventory, awesome service ! A must baby place if you are in the area. Awesome prima cotton clothes made in Peru.

I have been to this store twice in the past month and was very much impressed with the customer service, melissa and francesca where there to help my wife and I with many questions, they spent probably 2 to 3 hours with us explaining and demonstrating strollers, car seats and a few more items, I am sorry to read negative reviews on this store, I love the store in coral gables, its beautiful and even though I wish it had more selection on some items I was very satisfied with my new baby shopping experience overall... I will definitely come back on my next trip to miami... Good job Melissa and Francesca, keep up the good work and I will see you soon!!!! read more

Although they offer a grand variety of products, service is average, and less than you would expect for a Baby store. Returning an item was a hassle. read more

Great products and extremely helpful staff. I received the Peg Prego Sieta high chair as a gift and they were more than happy to help show me all of its features. Awesome place for gifts too! read more

I recently went to Liapela's website to purchase a crib. I had no issues purchasing the crib through the website and even received a call to confirm my order was all set. However, several weeks later I received another call that they actually didn't have the crib at all and were unable to complete the purchase. This was again after the sales representative confirmed everything was all set and my credit card was charged 400 dollars. I had also already ordered other parts of the nursery set that I now have to handle returning. Very unhappy with this store and will not be purchasing any more products from their website. read more

Don't waste your time with this store. If you need to see a product in person before you purchase it online from a different company, this may be a good option but I have had nothing but problems across the board with my order. The only reason I ordered a crib here and not online as I had originally intended is because they said they had it in stock. They did not, it was just as backordered here as it was at every online retailer, they just didn't realize it until I started calling to follow up on delivery every month for 3 months ("Oh, it will be here the 15th of next month" I heard 3 times). They have no inventory management (how do you not know when a product you ordered from a vendor is coming in when I contacted a similar retailer and they could give me the exact information on where and when an item was being delivered from the same manufacturer as I ordered the crib from). They have no customer service - I was offered 10% off my order originally for the inconvenience, but that turned into free delivery and assembly (so, $50) instead. I almost wish I had cancelled the order and waited an additional 2 weeks for the crib just to have denied this company the order, but my baby was already born and I was ready to be done with his nursery (ordered beginning of May, won't be delivered until 7/30 if I'm lucky. They already cancelled the delivery once because the delivery ahead of my time slot had complications with the furniture. AYFKM?) The Coral Gables store handles online orders and they are awful. The Hallandale Beach store is not much better. I walked around visibly pregnant and looking at various items and not a single person approached to see if we needed help. We registered and purchased 99% of our items elsewhere. I prefer to shop local, but this store does nothing to help their case. If you want a great store to order modern items, Fawnandforest.com are PHENOMENAL. But then again, they don't have the latin/Miami mentality. How this company stays in business is beyond me ESPECIALLY considering the price point of their items. You pay through the nose for bad customer service - yeah, I don't think so. Never again. read more

I ordered a product from the store online. It arrived quickly and while the item was processing they called to let me know and they called me to verify I had received the item. They were always extremely nice and they went beyond what most stores do. I highly recommend the store and I will shop there again read more

My friend and I are two young teenage girls that are interested in all sorts of baby gear and products. We do this for fun. We went to Liapela (Merrick Park) because of their wide selection of baby gear and products. We wandered in and asked one of the employees if we could try out one of the strollers. She said we could but she seemed bothered and she stared at us for a while. She then went to her coworker and began to laugh and make fun of us in Spanish, unfortunately my friend and I who speak Spanish were able to hear their mockery. My friend and I felt extremely uncomfortable and slightly offended. Mind you, my friend and I were doing no harm to these products, we were extremely careful. We fully understood the value of these products so we had no intention of ruining their products. Then the other worker came up to us to see if we needed help. She then proceeded to ask if one of us was pregnant. After we told her we weren't she started laughing and saying we were too young. Overall, they have a great variety of products, it was the service that was disheartening. read more