On 05/24/16 my spouse and I visited Baby Elegant in an effort to possibly resolve an issue with a special order blanket that we purchased back on 03/14/16 prior to our baby's birth. The issue was noted when we washed one of the (2) blankets and noticed the strings were loosening on one of the blankets. So as stated we visited the location so that we could express our concern. The lady at the counter would not allow my spouse to explain the problem and automatically blamed us for the defective product. The employee would not even examine the blanket for herself. The employee was very argumentative and stated that all items must be hand washed, our blankets did not have any type of instructions on how to care for them neither did the receipt describe otherwise. The blankets in question were not ruined we just wanted to be reassured on how we can have (1) of them possibly rethreaded? Unfortunately the Lady working the counter chose not to listen to the customer but rather argue and blame us. There were "Red Flags" from day one when we placed the order, since that day our blankets were over 10 days late and we never received a call from them, we had to contact the store and they told us their sewing machine was broken and that is why there was a delay?? A phone call would have been nice! More so the older gentleman who placed the order indicated that once the blankets were washed to not be concerned on how wrinkled they get but to make sure to have it ironed. Not once did he state they should be hand washed. On 05/24/16, The older gentleman was also there and admitted to us that he did not indicate specifically on how the blankets should be washed. Both women and older man were extremely disrespectful to my spouse, our new born baby and Myself. I was in total disbelief. I apologize for such a long review but we have never had such unprofessional interaction from a store that should be more mindful of their customers. The store sells what appears to be very nice Spaniard fabric clothing and other apparel and accessories for babies but as for the customer service and overall treatment you might as well go to a store front in the slums of Miami! Horrible experience! Stay away. They will kill you with kindness at first but once you give them your hard earned money don't expect them to help you with any type of exchange or return. We were not looking for a refund or a new blanket all we were looking for was a way to help fix the product and we were not given the opportunity to explain that to the people working there. read more