Poor poor poor customer service. When I arrived I walked to the counter and a salesman was helping a woman and a saleswoman was helping a woman. I patiently waited. Another woman walked in and the salesman asked her if she needed help (ignoring me standing in front of him). The woman he was helping said that I was first and needed help. He looked at me and didn't say 'excuse me' or 'apologizes', he just looked at me. So I showed him what I was looking for and he said they only had one color. I asked if someone could help me and then he just pointed to the area of the store where the fabric might be located. So off I went to look. While looking the saleswoman came by with a customer and instead of saying 'excuse me' or 'pardon me', she just moved the fabric I had picked out aside and walked pass me. The customer actually said 'excuse me' when she passed me. Ok, so I have 4 bolts of fabric and I have to carry them to the front for cutting (no one checked to see if I needed help). I stand by the same woman who was still being helped by the salesman when I arrived (he was cutting her fabric). She asked where the 3rd employee was and he told her she was out for lunch. So I patiently waited.....until I noticed the returning employee decided to help a woman who came in after I was waiting to have my fabric cut. Enough!! I said, 'excuse me, but I have been patiently waiting for service and the woman you are helping came in after me'. She said she didn't know and had just returned from lunch and had asked (in Spanish) who needed help. Since I don't speak Spanish, how was I suppose to know this. Why didn't the salesman tell her I was next. I was now angry, outraged by the service, hungry (hadn't had lunch) and about to have either a loud or teary breakdown. I think the saleswoman got the picture and helped me (and the customer she was helping knew I was there before her). When she finished cutting my fabric and had my money, the salesman said, 'sorry you are angry but it was busy in the store'. I told him that wasn't an excuse, that they had hurt my feelings and had done nothing to respond to that. They just offered a 'this is just how it is' not 'please let us offer you a discount or anything'. They ignored me, didn't help me, disrespected me and then dismissed me with a 'thank you for your $$ in exchange for our awful service'. Initially I thought it was because I'm African American or non-Spanish speaking, but after seeing the Yelp reviews - they are just awful at customer service. Given their poor service, I doubt they will see me, my friends, family, business partners, or social media followers in the near future. read more