Worst Apple experience of my life! Horrendous service, worst, I have ever encountered in my entire…read morelife. I am a devoted Apple person- was shocked. Was helping an elderly friend try to sort out her iPad login issues and after talking to online four times plus having a really nice young man by the name of Josh try to help us at Genius Bar on August 8, we had to come back on August 9. A young pretty girl, long dark hair came to help us and it was immediately clear that she was absolutely not interested in providing us with any support; unbelievably, after 30 min or so, she told her she had to go on break and we could just call Apple support if we need help. I could not believe it. Supervisors & management of Apple - is this the kind of employee you have working for you? She literally walked away. (We went back online & Apple support was eventually able to assist).

Went to store to purchase new IPad Dardanelle waited on me &…read morehelped me to choose IPad most suited to my needs. He helped me to set it up & transfer my data from old IPad. when he had to leave to go on his break Arsh took over helping me complete transfer. Both were patient, knowledgeable, courteous & helpful. A very positive experience.

I want to clarify for anyone who has previously visited this location that the business has…read more**changed ownership** . While the name remains the same and he kept the smartfix decal that I saw the previous owner paint on the wall by hand, my experience here no longer reflects the SmartFix I came to trust over the years. Personally, I value businesses that are transparent, respectful of others in the same industry, and community-minded. Unfortunately, that hasn't been my experience at this location since the change, and it's not a place I would choose to support going forward. For long-time SmartFix customers: the original owner, Ali - who built the strong reputation many of us associate with the name - is now operating independently at 89 Wharncliffe Rd. I was relieved to find him there, as he continues to offer the same honest, reliable, and skilled service I had come to expect. If you're looking for the SmartFix experience you may remember, I recommend confirming the location before visiting.

WARNING: URGENT PRIVACY BREACH & ILLEGAL ACTIVITY Do not,…read moreunder any circumstances, leave your device with this business. What happened during a routine screen repair on my girlfriend's iPhone 11 is not just unprofessional--it is criminal. We handed over the phone for a screen replacement, and upon retrieval, it was obvious the staff had been snooping through her private information. Multiple apps were left open that were not active when we dropped it off, including the "Recently Deleted" folder in the Photo album and message threads with people she hasn't spoken to in months. The most disturbing discovery: We found that during the exact timeframe the phone was in their repair shop, an intimate photo of her in a bikini was sent from her device to a phone number we do not recognize. They used the repair as an opportunity to violate her privacy and distribute her private images. We are absolutely disgusted. This is a massive breach of trust and a violation of the law. We are currently in the process of contacting the police to file a criminal report and are initiating a civil lawsuit. If you value your privacy, your data, or your safety, STAY AWAY from this store. They are predators, not technicians.

Not the best, but I guess not the worst electronics store. Everything is mostly either over-priced…read moreor very low quality when it's not. It's more or less a typical Source store. They also aren't very easy to get a hold of over the phone. I'd only go there if I really have to.

Great store! Came in to get computer speakers. Guy helping asked me about my 3 phones, did it in a…read moregreat way. I will come see them when its upgrade time. Did a great job! :)

What a great team husband and Wife It feel great to support…read moresmall businesses that make this economy grow Had a cover and screen done within 15min

From the owner: Founded in 2015, Mobile Klinik is Canada's trusted full-lifecycle destination for phones, tablets,…read moreand more. To support our vision for a more sustainable world, we help savvy consumers get the maximum value out of their technology through certified repair, refurbishment, and resale. By providing an alternative to buying new every 2 years and making it more convenient to repair vs. replace, we are committed to making a positive impact on the world, one device at a time. For more information, visit mobileklinik.ca.

Fixed my iPhone 13 screen here. The technician was knowledgeable and also provided me with lifetime…read morewarranty!

From the owner: Welcome to UniverCell Canada in South London! We are your one-stop shop for smartphone, game…read moreconsole, and computer repairs. We also offer a wide range of device protection accessories, such as tempered glass screen protectors and phone cases from top brands. Please choose from our selection of brand-new phones and certified pre-owned devices. Our priority is customer satisfaction, with a "No fix, No pay" policy, lifetime replacement warranty, upfront pricing, and a commitment to quality service. Visit us today for all your digital needs!

Long-term customer of Virgin Mobile, contacted customer service today. This interaction has…read morecompletely turned me off of using Virgin Mobile services. Ever. Virgin Mobile was extremely unprofessional, backtracked, and did not honour the guarantee from the customer service representative. Customer service sounds like they're operating overseas. Their prices are expensive ($80+tax for 12GB) relative to their competitors, less than subpar services are not warranted for the price. Their Customer Loyalty branch does the complete opposite of their intended purpose. I DO NOT RECOMMEND VIRGIN MOBILE, AND WILL NEVER USE THEIR SERVICES AGAIN. Find somewhere cheaper with better quality services and customer service. I've never been so frustrated and disappointed with a company and will be moving my loyalty elsewhere. Just because you're paying more does not mean that you will be getting better service. I heard that Bell or Rogers is good. Cancellation fee of contract will be equal to the amount that you will pay to ride their overpriced services out.

It took a little while before someone answered the phone, but after that it all went smoothly…read more I had already made arrangements with Virgin customer service to change my plan and my phone, but as we were in yet another snowstorm, I didn't want to venture out without confirming that the store had the phone that I needed. This proved to be a wise strategy as the first two stores that I called didn't have the phone in stock. When I called this location I spoke with the manager, Matt. He checked to make sure that the phone was available then offered to hold it for me. I very much appreciated that since this particular phone was hard to find. Upon my arrival, Matt took a considerable amount of time to explain the phone's functions to me and answered my questions. I was concerned about the high cost of the phone cases but I didn't want to take it out in the snow unprotected. Matt found me a case that was on sale and knocked an additional $5 off the price. Sold. He gave me his card and offered to answer any questions that might arise over the next few days. I didn't avail myself of his assistance, but it was a kind gesture. I have been generally quite pleased with Virgin's customer service in the three years that I have been with them. I was prepared to jump ship when my last contract expired, but no other wireless company could match their plan's features. Now I'm pleased with their in-store service as well.

I finally updated my old, defunct phone (it's crazy what 3 years can do to a device) and I decided…read moreto sign up with Wind. After researching data plans, the price just could not be beat. Sure I heard the coverage isn't the best but I decided to take a chance. The employees here were amazing. They were very up front with how the plans work, they knew EVERYTHING about what they were selling. They were confident and I thought this was key to a great sale. I know that if I don't like the way Wind works, I can always quit after 15 days, no questions asked. The only thing I didn't like was that the phone I wanted was out of stock. It seems the company itself as a whole only has about 150 of them in stock. Oh well, I was happy to go with the other colour. I would recommend this kiosk to anyone looking to buy a new phone or plan, or just want to ask questions. Don't judge a book by its cover, this little kiosk has might!