Management has been an utter nightmare to work with and I haven't even signed my lease yet. If you…read morewant to be treated like a 'problem tenant' right off the bat for simply asking questions, this place is a perfect option for you! The listing agent is unbelievably pushy and between the four or five different names I was bounced between when attempting to find the true 'owner' of the complex, the whole thing is beginning to look like it wasn't even legitimate to begin with. If you care about honest communication with your landlord and making sure you understand the fine print of what you're about to be signing, they WILL have an issue with you! Look elsewhere!

Nice complex is a nice part of town. It seems like about half the properties are owned, and half…read moreare rentals. Rent is on the high side, but it's pretty worth it. The maintenance staff is fast and efficient, and the parking situation is awesome. Many apartment complex's in the valley are choked with dead and dying cars, and it's impossible to park after dark. This place is not like that, plenty of parking all the time, It sounds dumb that the parking situation is praise-worthy, but it's very nice. The neighborhood is great for evening walks.

Very poor service and inefficient inspections of our community. They apparently allow some…read moreresidents to violate CCRs and cite others...specifically RV's and Boats. Do better...

I have been living in a community managed by this company for going on 4 years (3 as a homeowner…read moreand almost 1 year as a board member) and the two words that come to mind in describing interactions with this company is: DISHONEST & DISRESPECTFUL. If someone in your association does not have a firm grasp of your associations' financials / accounting / budget and business processes, I STRONGLY suggest that gets resolved, and quickly. If your assessments have steadily increased (or an increase has been proposed by them) and you don't know where the additional monies are going, I suggest you look closely at your Administration Expense and Collections budgeting items versus actual spend, versus your HOA's Collection Policy. IT IS IMPORTANT TO REMEMBER: HOA management companies work for the communities' homeowners / board. The money a HOA management company collects from homeowners is the HOA's money. HOA management companies are not law firms. TIP: Record your meetings if possible (especially if one of their employees creates them) or at least get a draft copy of your Meeting Minutes as soon as possible after said meeting. I have recently posted a few blogs regarding these items.

We applied for a unit at this property because it is advertised as a smoke-free community. We…read moreselected a previously privately-owed unit and paid the application and $250 administrative fee before being informed that the previous tenant had been a smoker. We were not allowed to view the specific unit prior to applying. The smoking issue was only uncovered after our application was approved, and several days later when we were finally able to view the unit. There was still an incredibly noticeable smoke odor present throughout the entire unit. Management acknowledged the issue and offered remediation and vendors to treat the unit several days after our approval when we first were able to see the unit (thankfully before we signed a lease). While we appreciate those efforts, we were not comfortable moving into a unit with lingering smoke due to health concerns and the risk of the odor returning ESPECIALLY in a property marketed as SMOKE-FREE. Had this information been disclosed before applying, we would NOT have applied for the unit. Despite this, management refused to refund the $250 administrative fee, citing a 72-hour policy, even though the critical information that impacted our decision was not disclosed until after that window had passed. We requested escalation to upper management, and the situation ultimately ended in an unpleasant phone call with Elle, which added to the frustration. It's disappointing because the property itself had some potential; however, transparency and disclosure matter, especially when health and safety are involved. Future applicants should ask very direct questions, insist on viewing the exact unit before applying, and get all disclosures in writing.

Was told by Elle (property manager) prior to moving out that I didn't need to spackle any holes in…read morethe walls or paint and I wouldn't be charged. I asked if I could get paint from the maintenance team to go over any spots that needed repainting (there was only one about a couple of inches big in the entire apartment). I also asked what I needed to do to clean and not be charged and she said that as long as everything looked clean I'd be fine. I spent 4 long days cleaning the apartment from top to bottom. Charges after move out? $400 for paint and $150 for "cleaning." Lumiere is a scam. I have called MULTIPLE times to request photos and evidence backing up these charges and they have ghosted me in spite of me leaving messages and talking to Samuel. No one has called me back to provide an explanation, and now I'm looking at a bill in collections because I have refused to pay this amount since they told me I wouldn't have to pay anything for cleaning as long as my apartment "looked clean." When I moved into Lumiere, I found hair caked into the bathroom cabinets that had been landlord-specialed spray painted over, including pubes! Also could never get the hair that was painted over off the baseboards in one of the rooms. And now they are charging me for cleaning and leaving the place in better condition than when I moved into it! Lumiere is a joke. Look elsewhere for "luxury."

Being a first time home buyer couldn't have been more easy, had it not been for Dean's expertise…read more His constant attentiveness, knowledge, and attention to detail were beyond my expectations. By the time the process was complete, not only did I purchase my first home, I also acquired a new friend. And for that, I am truly thankful. (Bobby)

From the owner: We specialize in Phoenix, AZ. Connecting people and homes since 2015.read more

I absolutely love it here. It is worth every penny of the rent that is charged. It's always clean…read moreand my neighbors are very friendly. It seems to be quite organized in the office because the property is ran where it appears that things are done according to processes and schedules. I just moved from a place that was poorly managed. I lived there for three months and was able to get out of my lease because I received charges for amenities but was never provided access to them and the property manager didn't want to provide a credit. This is a clear breach of a rental lease, and the judge granted me the ability to move, and I am so glad that I did. I have only been here for a month, but it is so cozy. My floor plan is very versatile as it's a closed concept but where I would have others over, it's pretty open (kitchen, living room and dining room). I love everything about this place other than the fact that I live on the 3rd floor. That's not their fault, just my preference would have been to be on the second floor. They have internet that comes with your apartment, vivint and security alarms on the doors...the pool area is something out a resort magazine. It's so pretty and comfy. Definitely one of my favorites in good old Chandler, Arizona!

I used to lived here and sadly had to moved closer to work. This luxury apartment is surely missed…read morewith all the amenities they offer. I rented right across the pool where I can watch my kids from my patio if they were at the pool. It was very convenient for me with the location I picked. The office stuff are friendly, very welcoming and reliable. This location is in Chandler, Arizona Ave and Queen Creek nearby Hamilton High School. This apartment was worth every penny I paid for. 24/7 amenities and very luxury with community garden, pet park, fitness, activities and more. Liv like no other really stand for that! I love living there and I enjoyed all the fun things you can do. I highly recommend Liv for easier living.

Lexi was honestly amazing. From the moment we started the tour, she made everything feel super…read morecomfortable and easy. She's hilarious and kept the whole experience fun, but at the same time she really knew her stuff and answered every question I had without missing a beat. You can tell she actually cares and isn't just going through the motions. She did a great job highlighting all the best parts of the apartment and really sold the space without it feeling forced at all. By the end of the tour, I could genuinely see myself living there, which says a lot. Super helpful, super genuine, and just an overall great vibe. If you get the chance to tour with Lexi, you're in good hands.

I have been living at Avana Coronado for almost 4 years now and so happy to renew my lease again…read more Dani in the leasing office and Jeffery in Maintenance are the BEST! Both of them are so kind, friendly, professional and do a great job taking care of all requests. I am very happy to be living in a community that truly cares. I highly recommend this property!

Gina Donnelly is a real pro. She has extensive knowledge of the different real estate markets in…read morethe valley and works tirelessly for both her buyers and sellers. When you meet her you'll understand the passion she has for her clients. In todays market you cant afford to have an agent that doesn't know the in's and out's of the home buying/ selling process. From the listing to the closing table, she'll be there to make sure you're represented at the highest level. Thank you Gina!!

Mrs. Gina Donnelly is highly unprofessional and should be avoided at all costs. She holds viewings…read moreand important paperwork hostage if you don't respond to her demands. She even had the audacity to contact our realtor from 4 years ago and destroyed that relationship. She is petty and a poor excuse for a real estate agent. Despite being an "FHA expert", she cost us the possible bid war of a home we dearly wanted by talking us down our offer price. In turn, she told us the second home on our list was fairly priced. One property was an exact floor plan but had no neighbors behind the property. She quoted it sold for $10k more than it actually did. Our offer was only $4k less than the supposed sale of the other property. She said it was a good deal. We didn't feel right when we made the offer and when we wanted to cancel, she held the cancellation paperwork hostage demanding we needed to come to her office. We've contacted the title company, listing agent [who she worked with 7 years prior and never mentioned the conflict of interest], our mortgage broker, her boss as we have zero confidence in her to do the right and ethical processing, and begrudgedly, her. We are covering our hinies as to not lose our earnest money of $3000. This woman has destroyed a relationship with someone we knew over 4 years due to her immaturity and pettiness. She didn't send the necessary paperwork until the 9th night knowing we have 10 days to cancel despite promising to send for electronic signatures 3 days prior. Her attitude was my husband could take off work [he works 13 hour shifts] and I could haul my 101 degree fevered child into her office. She stated she will not process the paperwork unless we show up. We have no obligation to go to her office, she just wants to berate us as she has in her text messages. I will follow up and let you know if her boss stepped up to do her job or if both are incompetent. She also has some fashionista twitter page. It also reflects her immaturity despite being a middle aged woman. She also referred us to Bell Mortgage to a guy who stated our broker at Academy Mortgage was a liar and a sham. He was proven he knew nothing about corporate relocations and that he was in fact inept. GIna still refers this guy to other clients - we heard her over the phone [she talks loudly] stating the guy was highly competent. AGAIN, BEWARE AND AVOID.

We toured yesterday and I liked so much of what I saw. I wish all first floor units had all hard…read moreflooring as opposed to carpeting, as I am looking for a place suitable to live with children. The lining on the cabinets in the kitchen and bathrooms was also peeling and I got a sense they wouldn't last well, especially with the heat of the summer. I saw gates propped open with rocks in multiple places which isn't the best. Otherwise I liked this small community!

I love living at The Reserve at Gilbert Towne Centre! The trees and landscape are well maintained!…read moreThe maintenance crew are great with responding to anything that happens on property. Marcus truly cares about the quality of his work and he makes sure those he works with do the same. Michelle and Sarah are GREAT! You can tell that they truly care about their residents. I have lived at other properties where they didn't, and it truly shows. Plus, the location is great! I am five minutes away from my family. I highly recommend living here! It feels like family!