We applied for a unit at this property because it is advertised as a smoke-free community. We selected a previously privately-owed unit and paid the application and $250 administrative fee before being informed that the previous tenant had been a smoker. We were not allowed to view the specific unit prior to applying. The smoking issue was only uncovered after our application was approved, and several days later when we were finally able to view the unit. There was still an incredibly noticeable smoke odor present throughout the entire unit. Management acknowledged the issue and offered remediation and vendors to treat the unit several days after our approval when we first were able to see the unit (thankfully before we signed a lease). While we appreciate those efforts, we were not comfortable moving into a unit with lingering smoke due to health concerns and the risk of the odor returning ESPECIALLY in a property marketed as SMOKE-FREE. Had this information been disclosed before applying, we would NOT have applied for the unit. Despite this, management refused to refund the $250 administrative fee, citing a 72-hour policy, even though the critical information that impacted our decision was not disclosed until after that window had passed. We requested escalation to upper management, and the situation ultimately ended in an unpleasant phone call with Elle, which added to the frustration. It's disappointing because the property itself had some potential; however, transparency and disclosure matter, especially when health and safety are involved. Future applicants should ask very direct questions, insist on viewing the exact unit before applying, and get all disclosures in writing. read more

Was told by Elle (property manager) prior to moving out that I didn't need to spackle any holes in the walls or paint and I wouldn't be charged. I asked if I could get paint from the maintenance team to go over any spots that needed repainting (there was only one about a couple of inches big in the entire apartment). I also asked what I needed to do to clean and not be charged and she said that as long as everything looked clean I'd be fine. I spent 4 long days cleaning the apartment from top to bottom. Charges after move out? $400 for paint and $150 for "cleaning." Lumiere is a scam. I have called MULTIPLE times to request photos and evidence backing up these charges and they have ghosted me in spite of me leaving messages and talking to Samuel. No one has called me back to provide an explanation, and now I'm looking at a bill in collections because I have refused to pay this amount since they told me I wouldn't have to pay anything for cleaning as long as my apartment "looked clean." When I moved into Lumiere, I found hair caked into the bathroom cabinets that had been landlord-specialed spray painted over, including pubes! Also could never get the hair that was painted over off the baseboards in one of the rooms. And now they are charging me for cleaning and leaving the place in better condition than when I moved into it! Lumiere is a joke. Look elsewhere for "luxury." read more

I've been living here since April of 2022 and so far it's been good and I'd recommend it to someone looking for a decently appointed apartment at a somewhat-affordable rate. My real rating is 3 1/2-stars but since the system doesn't allow half scores and I don't feel that a 4-star is accurate I'm rating it 3-stars. PROS: For starters, the location is top notch. There's no shortage of restaurants, grocery stores and shops within a 3-mile radius with many places within walking distance, meaning if you have a night out and want to have a few drinks/cocktails you could skip Uber/Lyft and just walk home. The I-10 and 202 are a hop-skip away, there's a couple of great hiking trails close by, the Wild Horse Pass Casino is less than 10 minutes away, there's an IKEA and Costco close by, Chandler Fashion Center Mall is about 10 minutes away and Phoenix Sky Harbor Airport is only about 20 minutes away. I can't say enough great things about the location. The neighborhood is also very quiet. I used to live in an apartment complex that was close to the road where street noise could be heard at all hours of the night but it's practically silent at Lumiere. I'm in a 2-bedroom unit and both bedrooms are spacious and have sizable bathrooms and walk-in closets. The kitchen features a deep farm sink with a handheld spout with two spray settings and while it's a bit small it's manageable. The exterior storage shelter is spacious as is the balcony and I like that the unit is all hardwood floors. CONS: I'll try to be fair but the reality is that the complex looks dated. The exterior painting looks washed out and old, so compared to recently built units (that are modern, sleek and seem to be popping up everywhere) Lumiere Condos looks lost in time. While the kitchen appliances and finishes are okay the washer and dryer are extremely dated. If I had to guess they probably date back to the late 90's/early 2000's. Most washers have a reservoir for detergent and bleach but with this unit you have to throw everything in all at once, so be careful. The washer cubic space isn't very big making it near impossible to wash a thick comforter and the dryer door and opening are really small. It's not a huge negative but it's worth mentioning that the AC in the living room is very loud, which means I have to constantly adjust the TV. I know this moving in but I'm not a huge fan of the fact that there's no guest bathroom. Both bedrooms have decently sized bathrooms but if you entertain a lot and both bedrooms are in use you'll want to make sure you keep one of those bedrooms tidy as your guests will have to go through your bedroom to use the facilities. My other issue is that the back gate is constantly on the fritz. It either doesn't open at all or one side of it isn't working properly. Again, not a huge deal but if this area is meant to be secure that's not a good look. Lastly there's the fees. Oh boy, the fees. Aside from all the fees that you have to pay for to maintain the property (pest control, gas for the grills, trash, etc.) there are two fees that you can't opt out of like the valet trash and Fetch services that deliver Amazon products to your door. In most cases you can still get your packages delivered same day but it all depends on when Amazon drops them off at the Fetch facility. The bad thing is if you're not someone who orders from Amazon on a regular basis you have to pay for the service. The valet trash, which is a good service to have, is not available on Fridays or Saturdays (where you're more likely to need it) but it's also possible that valet service won't show up at all. Over the summer there were a couple of days where the trash wasn't picked up. After calling I was told by the front office that the valet trash service wasn't available because of the excessive heat. That's all well and good but there was no notice and they didn't offset the cost of the days they didn't pick up. I'm extremely sensitive to the heat and the health of the people responsible for the service it would've been nice to be notified by the front office. BOTTOM LINE: Reading other reviews with things like, "don't live here" feels a bit harsh but your mileage may vary. I also don't want to diminish those people's experiences as some of them sound extreme and dire but my experience living here, so far, has been mostly positive. Yes, there are negatives but they're not so bad that I wouldn't want to be here. There's still a lot I'm not a fan of but if I had to do it all over again I'd still choose to move in here. Now that Lumiere is under new management my hope is that some of these issues will be addressed. read more

The bathroom was flooded the first day we moved in (Mar 23,2023) from the ceiling and then patched 2 WEEKS after that(only after we came to the office and complained about the big hole in our bathroom). Now it has been 2 months+ and they barely came back to repatch(no paint yet). We also noticed them that our bath tub has a little paint came off 1 month ago and they ignored us and didn't do anything. Now the bath tub is peeling really bad and gross but they marked "WORK COMPLETED" on their website. The new Management also IGNORED MY EMAILS about our unsolved issues, and promise no Compensation for this "Luxury Condo" we pay $2400 a month. Will post more proofs and issues read more

Lumiere Chandler - After they patched. They left it there for a whole month and didn't come back to retouch and paint. It started to crack open again - Apartments Near Me - Chandler, Arizona

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I've been living here for a year, and the maintenance has consistently been top-notch. Sylvester is exceptionally efficient, addressing any issues promptly. I highly recommend this home! read more

Took our money ($450 total) and wouldn't even give us a real explanation as to why we weren't approved. Do not apply here if you have anything slightly out of the ordinary going on with your income or anything else for that matter. Also be prepared to pay $25 more than you were told about for a "pet profile" basically you're creating a profile for your pet on some website for the office to approve and they won't process your application until you do this. I didn't particularly have an issue because I assumed we'd be accepted but I did feel nickel and dimed. We applied with my mother (who lives out of state and whose income is way beyond what they're asking for/has good credit- we're just starting by out but can afford to live there so she's helping us get approved ) as guarantor (which we told the office beforehand) and we are independent contractors/self employed. We submitted all of our information and heard the following business day that something in the application was "flagged fraudulent " so they were unable to move forward with us. This made no sense. Maybe a clerical error? We contacted the office and they were absolutely no help at all. From what I can understand a system checks your profile and if there is any mistake at all you will be flagged and the employees say there is nothing they can do. Once you're flagged you can't live there. No matter what. Not that they would even tell us what the flag was for or what was "fraudulent" which I assure you nothing was. So I asked if we could be refunded our fees since they can't even give us an answer about what went wrong. Their response was just that since it was fraudulent information they wouldn't be refunding any of the $450 we spent to apply with them. My boyfriend, mom, and I are floored. This can't be right. But apparently they're able to do this. So just a warning to others they have no problem taking you it money and not even offering a real explanation. I guess we dodged a bullet if this is how they handle things and also judging by the other reviews it only gets worse if you actually live there... read more

High rents, many fees. Have been here at Lumiere since of October 2017. Pros: It is a nice location, with numerous restaurants, grocery stores and other shopping close by. Access to I-10 and the loop 202 is a breeze. Staff and management are usually helpful and pleasant, and maintenance is also timely, courteous and helpful. They have nice grounds, clean pools and an exercise facility. Cons:. Older buildings that have numerous maintenance issues. Things are constantly breaking. Very high rents especially if you don't sign up for a yearly lease. Fees, fees, and more fees. For the month of March 2021, we were charged for the cooking grill gas at the pools, the "common area" electricy bill, a "valet" trash service that some residents didn't want and don't use, and for the parcel lockers. Add to that tax, trash, water, etc. There had also been an uptick in crime over the past year in the complex. I have had things stolen off two of my vehicles. We are having to break the lease early because we are moving into a home that was consistently delayed due to COVID-19. We did not know when we could move out and couldn't afford the month to month lease payments. The management company would not lower the over $2700 early lease termination fee one penny. We have been here over three years, been exemplary tenants, paid our rent on time and early many times, have helped the office by reporting damages and other problems, and are rewarded with a "pay us or else" attitude. I guess Greystar is just interested in one thing, getting the rent. Too bad. I can't recommend Lumiere and would advise others to shop around elsewhere. Don't fall for the pretty pictures and positive reviews. read more

Very bad service they only care about money we have a lot of things we put request they didn't fix it read more

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DO NOT MOVE HERE! They overcharge for everything and nothing ever gets fixed. Maintenance will close out tickets when nothing has been repaired. There is mold in the units and exteriors are dated. Constant fighting outside in the parking lots. read more

Super unprofessional, waited forever for a decision to be made. Felt like the process was being dragged out for no reason.

Stole my money on move out Be careful and do your due diligence to log your move in. I just had the sad experience of their management acting as a slum lord. Other than minor cleaning, management found issues to take my entire deposit and charge me over $500. I treated the apartment like my own and it was disappointing to see this happen. They're evening charging me $75 for painting when I clearly documented the apartment had not been painted prior to my move in. Neighbors were all very quiet but I would steer clear of this management, or protect yourself however you can. A real disappointment and theft. read more

So Im struggling to find apartments right now because everything is pretty expensive and this is my first time on my own. I called the front office (the young lady didn't give me her name) and the woman that answered the phone seemed like they couldn't even pronounce the place that they work at! And Chandler is two syllables not 4. I continued to ask questions about how much they charge for rent for just a one bedroom and it seemed like she wasn't sure about that either! Do you really want to live in a complex where a high schooler has to correct the front office on how to answer the phone? Just imagine how they respond when theirs an actual emergency.. read more

If you like your packages being stolen, then this is a great place to live. Happened to me twice.

I will echo the complaints of the last two reviews and caution anyone considering this apartment complex. DO NOT MOVE HERE. I was scheduled to move in July 14th 2023. I get to the office that morning a little after 11am (they open at 10am) to pick my keys up and immediately the leasing associate at the front desk says to me, "Oh I was just about to call you. Your unit is not ready. It's bad." I was stunned. I have never been in a situation where a unit that I signed a lease for and paid a considerable amount of money for was not available. She then goes on to tell me, "We're going to have to put you into another unit." First of all, "put" me?? Second, we all signed a *legally binding contract* for one particular unit. It was not for any unit in the complex. I was shocked by their lack of professionalism and laissez-faire attitude regarding the gravity of this blunder. I asked her what other units were available and she offered to let me tour them. Now, I knew these units were listed as available on Apartments.com and I wasn't too keen on them due to their location in the complex, but I was willing to entertain the idea of choosing a new unit because I had rented a truck for the following day, I had to vacate my old residence by July 19th and my children were starting school within a few days. In essence, I was down to the wire and Lumiere had significantly inconvenienced me. We toured the first vacant unit and it was a complete mess. This unit had been vacate for some time and listed as available, but it was obvious no one had cleaned it. One of the bedroom doors was locked and the washing machine was making a load clicking noise (and it wasn't even turned on). The dryer looked like it was from the 90s. It was an automatic no for me. The second vacant unit was a little better but was located all the way in the back of the complex, which I did not want to be. It, too, looked like it had not been cleaned. This begs the question... why do they just have dirty units sitting on the marketed listed as "available" when they are not ready to be lived in? I was quite frankly disgusted and felt insulted they thought any of those units were remotely presentable. Finally, the leasing associate offered to let me see the unit I was originally supposed to rent. If I thought the first two were bad, that until was CONSIDERABLY worse. There were dead bugs (roaches) on the floor, the place smelled strongly of cigarettes, there was a vent open, just filthy and unlivable. When we got back to the leasing office, I told the associate that I needed to speak to the manager because I found all the units unacceptable. Honestly, the fact that the leasing manager did not herself explain the situation and attempt to rectify it was a huge red flag. Instead she chose to remain in her office and let the leasing associate handle this. Once she was informed that I wanted to have a conversation, she made me wait 25 minutes in the lobby for her. When she finally had time to spare 15 minutes of her sweet time, she apologized and told me she didn't know what happened because she had been on vacation in Georgia and the best she could do was give me two weeks free in August. Ridiculous! I reiterated that we all signed a *legally binding contract* and that if it was me trying to back out of the lease, I would be on the hook for the entire duration for rent. She agreed and apologized again, this time stating that she and the maintenance man had been on vacation and that she would have a conversation with her team. None of her excuses were acceptable and she didn't even seem actually sorry about the situation. The manager even tried to guilt me into choosing the second apartment by saying, "Well you need a place to stay right and you did say your kids start school soon," as if she were doing me a favor. Seriously, the audacity of that lady is appalling and she should be fired. I leased somewhere else. Run away! I will be filing a formal complaint with BBB, their corporate office and the state if that's an option. read more

Lumiere Chandler is a great price for value. Our apartment has had its share of maintenance issues, though we have had the fixed fairly quickly. I've met several maintenance workers and they are all very nice and eager to help. That is a common theme for the staff at Lumiere. Amy in the front office is so kind and willing to work hard for her residents. A lot of the complaints I've heard are due to the over-staffing at the property - which is kind of the norm post pandemic. In time, everything will be back to fully staffed. The staff that does work here are very hardworking and care a lot about the community. The apartment itself is pretty, so well located and we have not had any major issues. My biggest complaint would be that the gym is not 24/7, though that is a matter of permit and not the fault of the staff. Our neighbors are great and we have a fun and loving little area here in the community. read more

Be VERY wary of doing business with this place. I hardly ever write reviews, and for sure I don't write negative ones because there's enough of that going around, but outside of contacting a lawyer (which is what we WILL be doing next week if we don't receive a response) Lumiere Chandler has left me no choice. I don't want anybody else to run into the same situation we've run into. We lived there for a little over 14 months before ending our lease to move to a house 2 hours away. We did the right thing and met with management twice to make sure we knew all of our options before making a decision to end our lease early. It was made clear to us that we would have to buyout of our lease, and we made sure we saved up the money to do so (it would be almost $4k). On 4/1/23, we printed off our own Intent to Vacate form (for 5/1/23 or earlier) to take to the office. We signed it right there in front of the Manager - Joselyne, who stated she would submit the information the following Monday, and also wrote on a piece of paper (with her signature) the amount we would owe them to buyout of our lease agreement with them. The following week, we received Lumiere's official Intent to Vacate form via email which we signed and returned the same day. We moved out of the apartment the weekend of 4/15/23. The following Friday (4/21/23) made the return trip to finish cleaning up the apartment, turn in the keys, and give office management the cashier's check for the buyout (oh and we also paid our last month's rent in full on 4/1/23), so we were good to go. We started getting notices for May's rent and another $1200 mid-May. At first we ignored them because we figured we were just still in their system from the transition from one management company to another (management in the office and overall was like a revolving door from the moment we signed our first lease 12/21/22-4/21/23). Due to the fact no one EVER answers the phone there, my husband had to drive two hours the opposite direction after getting off work one day to speak to someone in person about this. He was told that they showed in their computer records they actually owed US money. Tyler, the gentleman who helped him that day (Joselyne was in her office and told him to help him) told my husband he was sending an email about this information and would follow up within the week. Well, now it's 7/9/23 and we are STILL waiting on someone to follow up with us. I have a LONG record of emails sent and received, phone calls made, messages we left asking for return calls. I even had to reach out to company that managed the complex when we were there - Greystar, to see if they could possibly assist us since NOBODY ANSWERS THE FREAKING PHONE THERE!!!! The lady we spoke with (Carolyn) tried to help us the best she could by trying to contact them to ask them to follow up with us to no avail. I've even reached out to the company who now manages them - PAC Communities. Now we are at the point where they have sent us to collections for non-payment of this mystery amount WE DON'T OWE THEM!!! At this point I am beyond pissed because we have tried everything to get someone to call us back regarding this situation. They refuse to respond, but yet we continue to receive auto-generated emails about this going to collections due to non-payment. This is not the only issue we had living here. I excused a lot of them, because they were little things at the time and they had management issues in the past that I THOUGHT were fixed with the 2nd office management switch. DO NOT RENT HERE AT THESE "LUXURY" APARTMENTS UNLESS YOU LIKE THROWING AWAY YOUR MONEY read more

I was a potential resident for this property. I had called the leasing office, and set up an appointment to tour some apartments for 3pm. We arrived (5 mins early), and the doors were locked. We knocked on the doors, and we waited patiently for about 5 minutes. After no response, I had called the number that pulls up when you google search these apartments. Someone answered and I told them we are waiting outside as we had an appointment set up. She stated she was not at the office but she would send it over to someone and they would get in contact with me. We continued to wait outside, for 15 more mins. Mind you, I am 9 months pregnant (can pop any day now) waiting in 100 degree weather with my toddler and husband. I NEVER received a call back. After waiting those 15 mins, we decided to leave as we had more tours scheduled for the day. This company just lost our business. If this is how they treat potential renters, I could only imagine how the current residents are treated. read more

Lumiere Chandler - Leasing Office Hours. - Apartments Near Me - Chandler, Arizona

The only reason Lumiere deserves one star is because they happen to be in a decent location. And the outside of the property looks nice. That is where the "pros" of the property end. The "cons" list is endless. We lived at Lumiere for two years. After our first year, we moved units because the first one had a lot of problems, but we were naïve and foolishly gave them the benefit of the doubt that it was issues only in the one unit. Unit One: - Leaky pipes. Kitchen sink, toilet, shower... pipes in the wall and floor were leaking any time we used the shower, leaving the carpet outside the bathroom soaking wet, and the wall rotting and moldy. It took four maintenance requests before they actually fixed anything. - Living room ceiling fan fell down. Luckily, we had just put our toddler down for a nap, otherwise he could have been crushed. They replaced it, but never came to tighten the other fans as we requested. - Unsealed windows. When it rained, water was coming in through the windows. This was the only repair that was resolved fairly quickly. - MOSQUITOS. Like no one's business. They over water the grassy areas, and this apartment was right by a big basin that was constantly full of gross standing water, which caused our patio to be infested with mosquitos. Unit Two: - Leaky pipes. We had water damage all over the walls and carpet in our master bedroom and master closet. It took them about a week to finish repairing the wall. The closet issue was never repaired, they just brought a fan over a couple of times. - Leaky air conditioner. This issue was never fixed. When I told them what the problem was, the new maintenance guy said that I was wrong. The dripping and mildew were just in my imagination, I suppose. - Thin walls. We could hear EVERYTHING. We could hear the pipes creak. We could hear the water rushing through the walls when our upstairs neighbors flushed the toilet. I could hear them throwing up, walking, farting, opening and shutting cabinets, EVERYTHING. - Unsealed windows and doors. I put in a maintenance request, but they never fixed it. Our AC bill was over $200 during the summer. - Ant infestation. There are ants everywhere in the complex. Tons and tons of anthills. In the summer, they all came swarming in our apartment. Kitchen cabinets, kitchen window, living room windows, both bathrooms and the electrical outlets. I asked them to reseal the windows, but all they did was send pest control, and every time pest control came, more ants came inside the apartment. My son had bites all over his legs, they covered his toys. I spent many nights ant hunting, setting traps and spraying anthills. I found holes and cracks in the foundation that the ants were using to get in and I showed them to management, but they did not repair them. - Flooding. The kitchen sink flooded three times. We weren't home at the time, so everything on our counters was water damaged and ruined, the entire kitchen and entryway was covered in disgusting water. The first time, they came and snaked the drain and put a fan on the carpet. The second time, it wasn't as big, so I cleaned it up because I didn't trust their maintenance team to take care of it again. The third time was the biggest one. Turns out that our upstairs neighbor was putting something down their drains that they shouldn't have been, causing everything to back up into our kitchen. Our carpet smelled the entire rest of the time we lived there because they refused to replace the carpet and claimed that the fan would do a sufficient job in drying it out and there was no mildew. After the third flood, I had quite a number of conversations with the property manager, Jamie. I told her that I wanted out of our lease. She assured me they were going to take care of everything and to give her a chance to fix it. I brought up all of our past issues and she said that she understood and was very sorry, etc. etc. I had to call her repeatedly for her to finally tell me that they had no intention of replacing the smelly, mildewed carpet and that what her maintenance team did was sufficient. I told her that it still smelled, even a week later and she had no solution. In person she acts like she wants to help and will only deliver bad news over the phone. Like how letting us out of our lease was out of the question. I informed her that I would be sharing our experience with all of our renting friends. Now we are moved out and have received our final correspondence from them and I am so relieved to be free from them. I would never trust any property run by Milestone Management, but especially Lumiere. That place needs to be torn down. read more

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Scheduled an appointment for a tour at 5:30pm and confirmed the day of over the phone. Arrived at 5:40 just to have them say they don't do tours past 5pm Horrible service. read more

Don't move in here the price is ridiculous and they never come and do the maintenance they should you pay for things like them to pick up the dog poop garbage is and have bags out there we pay $200 extra month on our rent for these items such as people to pick up our garbage our own Mail is a 20$ yet I still got to go to post office to pickup my package. I had to pay for my hotel room when we had a flood they only repaid us 99 dollars and it came off our rent they've been telling me for months that they are going to replace or fix my garbage disposal still not done when my place flooded due to the pipes not being done right I still have two different colors in my kitchen and instead of having a nice pantry I have shelves now the office isn't open on the same hours it's been open if I knew the owners number best believe I'd be calling them it may look pretty from the outside they after they've been here for a year it's not so pretty and I was here as well when a man murdered another man not much was done about that either oh and you can't even barbecue with your own barbecue stuff because they have barbecuers that you're supposed to see it but not everybody wants to use a public barbecue read more

Saige is amazing and very professional. I feel like I matter and that makes me want to stay at Lumiere .

The ONLY thing Luxury Here Is The Price! When we rented we were shown a "model" apartment with wood flooring, white cabinets, stainless steel appliances. We were told that the unit assigned to us wasn't ready to be viewed but would be ready at the end of 30 days. Here is what we found after 30 days at move-in: AC wasn't working in June! ( a new unit had to be ordered and put in place. This took 1 week. we were given a stand alone unit with a vinyl tube to exhaust out of a window unit the the roof unit could be mounted. (see pictures). Towel rack hanging off the walls ( see pictures). Dirty air registers (see pictures). Huge corrosion on the units water heater (pictures). No toilet paper holder in second bathroom. When they did install one, it was too narrow for a standard roll of TP. Instead of getting wood flooring we were given carpet. Instead of stainless steel appliances, they were black. The front grill piece on the over the stove Microwave was broken (see pictures). The dishwasher was full of broken glass and had to be carefully cleaned before it could be used. The fridge compressor was filthy and gave out during our stay (see pictures). We were given another used unit that either froze the veggies below or let freezer items thaw. We were unable to find a setting which kept frozen food frozen without freezing items in the fridge. You are charged for "valet" trash service whether or you want it or not. When we moved out they replaced the carpet with wood flooring (came in and started working on the day we were moving out) and yet we were charged us for "replacing the overly soiled carpeting". In my view these people are dishonest. If you rent here, it is your own fault. read more

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Terrible living all around, would give a -5 if I could. The staff in general are not knowledgeable, the managers will tell you one thing and the staff with say another on the behalf of the managers. It's so sad that even the simplest tasks are not able to be figured out. Every maintenance we've ever scheduled they have cleared in the online portal, said it was completed, and never showed up or contacted us until we walked to the office multiple times to complain. Some things were never fixed since day 1 as they emailed that the parts would come very soon until we just gave up. Even trying to get the deposit check back seems impossible. It's been a month since living there and the assistant manager sarah said she "forgot" to email us the move out summary. I've called 3x this week just for them to tell me they mailed the remaining deposit addressed incorrectly.The problem is I've given them my forwarding address via email, written it down in person as well as signed with the head manager. In my option it's just lazy, sad & completely unacceptable. Do yourself a favor and DO NOT LIVE HERE. The gym is always locked for "safety", the pools are always closed for "maintenance" & almost everything in my apartment broke because it was a quick fix. We had our AC go out for almost a week had emergency leaking multiple times, and unfortunately I could go on forever. It's not luxury, it's sad. read more

Well just finished dealing with the last issue from this place. Let me start by saying, this was a nice first place to live. We moved from CA to AZ and it was great. Over time things started to slip through the cracks. The office staff was almost always helpful and didn't really have too many issues. Once COVID hit, things just went downhill. Couldn't put in a work order request, unless it was an emergency. So on top of the fact that we had been dealing with our shower door leaking and mold growing since move in, our kids bath tub was peeling because of the cheap material used. By the time our lease was up, we hadn't been able to get it repaired and figured it wasn't a big issue...boy was I wrong. So we gave the complex our new address in case of any mail or paperwork had to be sent to us. Mail had been getting to the old place as I could see it through the app and I tried to collect it. They told me that I could not get any mail. The cherry on top was when, two months later, I get a call from a collections company. They wanted to collect 60 some odd dollars for "damages" and remaining utilities. I wanted to know what these damages were and why we were never informed. Why did this have to go to collections? Come to find out, they gave them our old CA address. So of course I never received anything, I live up the street from them in AZ. Could have called, emailed or verified my address, but no, they sent me to collections. When I finally settle everything with collections, turns out those damages were for resealing the bathtub that had been peeling since the beginning of that year. Thanks a lot Lumiere! read more

Beware to the renters who are looking to leave your apartment here at Lumiere. The office manager makes calls to residents whose lease is due to expire and claimed to write people names down on who is not renewing and who is renewing. The office manager told me she wrote my name down but told me to send an email confirming I would leaving but she did not disclose the 60 day notice starts as soon as they receive the email. Between fighting covid these past couple of weeks I have forgotten to email them but because I already told them I would not be renewing my lease and advised my name was already on the list to not renew I thought I was fine. After finally feeling better I sent in my email after the manager sent me a follow up email to send in my written notice. To my surprise the office manager extended to my lease causing me to now pay 23 days of rent in March instead of 12. The apartment advocates department says these rental crooks scam people all the time to get more money out of their tenants. Just remember if you are looking to leave here send a certified letter of your notice so these crooks can't pretend they never knew you were leaving and please keep your copy of your notice to leave or else they will extend your lease as well. read more

My shower has been broken for over 2 months. They sent out Alliance Plumbing to fix it and these idiots didnt even install the shower properly thus creating a bigger problem. The gentleman came back 1/7 said he would be back and never came back. I called the office and he told them something completely different. This is a joke! There is mold in the walls!!! read more

Try a different apartment. This one comes with way too many problems. Like other reviewers said, expect to pay an extra 100-300 every month for random fees. Even have to pay for maintenance. Leasing office is no help either. These are not luxury condos what so ever. Kitchen and bathroom and ceiling fans very out of date. read more

I recently moved into Lumiere condos and was impressed with Janelle Hollis. This young lady was a breath of fresh air....she stayed in contact after the my initial call. Janelle was easy to talk with, patient, answered all my questions and concerns. I'm looking forward to enjoying my new home here at Lumiere! read more

I have lived here 10 years and have given some good reviews in the past. I like living here as things are well taken care of to maintain the grounds and our safety as well. The staff has been good. They care about the residents, are friendly, helpful and pleasant. This past year I have had many problems with maintenance taking care of work orders I've submitted. They are supposed to be taken care of within 24-48 hours - at times I have waited 1-2 weeks, and only had them done because of calling several times. My worst experience was June 27-28. No cold air was coming out of the air conditioner. I called the emergency number with no response as to what could be done or when it would be fixed. According to the lease, and manager, emergencies are to be taken care of immediately. However, my situation was totally disregarded. My unit was now 94 degrees. If maintenance had to be in a unit of 94 degrees, things would be different! I kept calling the emergency number from 10:30 AM - 5:00 PM, and still no help. Finally the manager was contacted, and she approved me staying at a hotel. When I came back the next day there was a portable air conditioner, and the next day a vendor came to fix the unit. Now that I no longer need the unit, I cannot get anyone to take it out! I have called a few times and was told someone would be here, but they were not. It has now been 8 days and still no one has been here to take it out. You cannot tell me that within 8 days not one person can come to take out the unit! I find maintenance to be very irresponsible, unresponsive, and unprofessional, and it should be explained to them how to do their job, and take care of residents. I can only hope from now on my work orders will be taken care of within a reasonable amount of time, and I won't have to keep calling to get them done. read more

About Lumiere Chandler The community itself is amazing! Grounds are nicely kept, pretty quiet and safe. I would recommend new comers! However I would advise to proceed with caution especially those from out of state. They should be aware about their policies because they may be a lot different than you may be accustomed to in your prior state. The property really does not allow any room for being late and does not really care about your story. They want their payment on the 1st no later and rightfully so, but there is no room for any payment arrangements of any type I mean things do come up. If you dont have the cash when they want it fees accumulate and they send the attorneys on you after day 7 of being late unless you pay the ridiculous fees prior to your court date or before being served with eviction papers. I pay between 100-300 more than quoted rent because of AZ tax, water, trash, and late fees EVERYMONTH. They tried telling me to turn in my keys day before my courtdate for eviction and I would not have an eviction on my record, but would need to be out, and pay them 1400 a month to keep "not honoring my lease" off my credit. I dont want neither that our an eviction. Then was told in my notes in their system since my husband or I couldnt pay the rent to turn in my keys. We just need an additional week to pay but they were not hearing it. Who ever said we would couldn't pay the rent? So I would move, pay my normal rent wherever else I decided to go, then pay Lumiere rent even though im not living there. Crooks! Needless to say because there were not any grace days as I'm accustomed too, no night slots, ability to pay by check etc. No willingness to extend the time of payment(only for the elderly do they allow this.) I will not resign my lease, lots of headache. But as said before beautiful place. They made it as if we couldn't afford it felt like an insult..We could afford, and had been paying them more than our monthly rent because of earlier said fees every month for the past 9 months just not exactly on the 1st of the month. Can't wait for the lease to be over. Wonderful staff but again make sure and read the policies. I flew in one day from Missouri, had one day to pick a place before I relocated my family for a job here in Arizona so didnt have much time or choice in the matter due to time crunch. I do appreciate the opportunity. You live and you learn! read more

Just like staying at a Motel 6! Super thin walls, mold, and several water unexpected water turn off issues. The location is a nightmare during the work week in terms of entering and exiting this cesspool in your vehicle. In addition to that I was aggressively approached by two large dog breeds (one unleashed and another was too big for the unapologetic moron of a dog owner) keep in mind I was walking by and in no way scared or threatened these dogs. This occurred on two separate occasions in less than a 6 month span. If you have children be aware of that and the thin walls I mentioned earlier. The apartments are very old and only not worth the overpriced rent, just wish someone gave me a heads up. read more

What more can I say. This is by far the most welcoming community my family has lived in to date. The office personnel, especially Kristi, are the most helpful and pleasant to work with. The community is top notch and any issues, when there are any, are handled immediately and respectfully. read more

I honestly thought that the community was very well put together, I like that it is clean and in a good location. The staff has been absolutely wonderful. We went on a tour with Amy and she was perfect, she answered all our questions read more

Horrible, looks good on the outside.. walls are paper thin you can hear you neighbors above you, and next to you. Landscape rocks all over the place, never seem to get swept up, very easy to trip and fall. Garbage is always overflowing, people to lazy to put it in the bin, so they leave it on the ground. Lighting is so so, in the back, can't see to navigate all the landscape rocks that do not get swept up. read more

The complex it's self is ok I like that no one is complaining about my kids playing my last apartment complex had issues with kids my draw back from here is my car has been towed 2xs that to me is really harsh your place is suppose to feel safe read more

SUCKS! Rude impersonal staff and they will nickle and dime you to death. I lived there for 8 years (only because it was really close to work). I ended my lease and went month to month. I gave a 30 day notice and moved out only to get a call from a collections company 30 days later looking for another months rent. The DB at the collections agency told me I required a 60 day notice, which is not AZ law or in Lumieres lease. It is 30 days when you go month to month. So, after living there 8 years they are trying to dig another $1000 out of me. Now I have to sue them to get them off my back. I will also be pursuing punitive damages for them negatively affecting my credit! read more

I transferred here from their sister company Sierra Canyon and signed a 3 month lease. Both ended up being disappointing stays. The pro I will say is they are quick about fixing things upon request. Outside of that though most things were/are cons. When I moved in the apartment was by far not "move in ready." There were two sockets hanging out the wall, a HUGE chunk missing out the kitchen floor, and the apartment had dust on every top shelf. The staff is not the friendliest either other than the receptionist Kristen (I believe). Also, every time you ask about something they play the blame game of putting it on someone else. One of many examples is when I moved out they attempted to keep majority of my security deposit for a cleaning fee and something else (when the apartment was spotless and in better condition then when we moved in). I called and informed them of this and they said this was pretty much a standard fee they charge everyone at move out. After complaints and comparing my "move in / move out form" they had to talk tot he other one who did the inspection (after about the 3rd or 4th call). Also, i found dog poop outside my apartment multiple times. The apartment was not updated at all and for the same price you could live in the Mark Taylor apartments that are maybe 300 ft up the street. I would recommend you look at those first. read more

A great place to live. Office staff knowledgeable, friendly, very helpful. The grounds kept clean, and maintenance fast, and efficient and do a great job! Thanks for all you do! Love living here and have even referred people...LSE read more

Every place has its cons, especially when you're living in an apartment and shared community space. But this complex is great where it counts! Kristi at the front desk is insanely sweet, and friendly, which made this move very easy. Maintenance is fantastic, they truly work hard keeping everything up to par and are quick to answer any calls. The grounds are kept well manicured. And the location is central to everything. We are happy we chose to live here. read more

You decide........the onsite management had my daughters car (2009 Mini Cooper) towed because they couldn't get ahold of her (on vacation) AND HER TAGS WERE EXPIRED that MVD was re-sending in the mail. Didn't matter to them that the registration was current and in the car. Don't know if anyone would want to live in a place like that. I asked the manager at the complex if they would tow a car that had a crack across the windshield since that is against the law also and she QUICKLY responded "YES this is personal property and we have the right to tow it" My daughters car was towed TODAY and will cost in excess of $215.00 to get out today because the management company either thinks they are the POLICE (who would have called in the license and known that the registration was current) or they have something going with the towing company. read more