We had ongoing concerns in our unit involving moisture and visible mold like growth in multiple…read moreareas, including the water heater closet and bathroom baseboards. We reported the issue in writing and requested proper inspection and remediation, especially given that we had a toddler living in the home. Maintenance inspected the unit, but no remediation, testing, or repairs were performed to address the underlying condition. During the inspection, visible dark growth was acknowledged but described as "dead mold". After this, the area in the water heater closet was painted over without addressing the underlying condition. Shortly after, we observed additional visible growth in that same area. Due to this, we terminated our lease under Arizona law after providing written notice. The property disagreed and charged over $5,000 in termination-related fees. The account was then sent to collections while the charges were still actively disputed and within the stated 30-day period. We attempted to resolve this directly and through the Better Business Bureau, but the property has maintained its position based on internal assessments only. We are not looking for a response from the complex, but want future residents to be aware of our experience.

DON'T MOVE HERE!!…read more The first picture below shows a bamboo privacy barrier we hung up on our patio so we didn't have to look at trash 24/7 which is constantly overflowing and very poorly managed by the Acero Val Vista staff (you should smell it in the summertime, the Arizona heat really ripens up the stench). Long story short, the complex manager issued us an eviction notice for having the bamboo privacy screen hung up. Before I hung it up, I checked the lease we signed and it says nothing about not having a privacy barrier on our patio. There are also many other apartments with similar barriers ranging from wood, fake leaves, and tarps. When I asked the manager why they were coming after us specifically for ours (singling us out) she said it "doesn't fit the aesthetic ". Hmmmmm. Sounds highly subjective to me! The main reason we got the barrier was so that we did not have to look at heaps of trash all over the parking lot in front of our place. I guess the aesthetic they are going for here is "garbage chic"! Please take a few moments to check out the lovely trash pics below!

Absentee staff. Never the same staff twice. Staff often not even on the property operty…read more Unanswered emails, texts and phone calls. Ignored complaints. Must make an appointment to ask basic questions. Can't just walk into the front office for which I am paying like a other apartment complexes I d rented at for decades. I moved in and it was a disaster with missing parts, paint all over the floors, base boards, walls, ceiling, door handles towel rack and mirrors. Zero sympathy from staff. Zero apology. They have refused to fix the problems or take responsibility. Burned out light bulbs, dust, dirt cobwebs ,spiders, debris ...the patio was untouched, floor was stained, filthy storage closet full of cobwebs and dead insects, loose door knobs throughout, loose refrigerator handels, internet was not working despite their Easy set up access proclamation, dirty cabinets and dirty cupboards. Missing chunks of the baseboards in the kitchen and bathrooms, loose shower doors,

great until you move out. billing department is a scam!! they tack on a ton of charges, I got…read morecharged 1,300 for carpet replacement when the carpet looked better when I left than I got there. I've lived in 7+ apartments the last 11 years and never not gotten my deposit back AND been charged for carpet replacement. so beware of the scam they run when you move out!!

Excellent quality and service!!! Application process was…read moremuch simpler than other apartments thanks to well-trained staff.

As a current resident, I'm extremely disappointed in how poorly this property is maintained. Dog…read morewaste is EVERYWHERE--sidewalks, rocks, grass, and especially the dog park. Walking between buildings, the smell of dog urine and feces can be absolutely rancid. Many property lights don't work, leaving areas extremely dark at night. The hot tub has been out of service for months, and the pool desperately needs a thorough cleaning, not just a quick skim. The property needs serious attention, cleaning, and basic maintenance.

I have been a tenant here since Nov 2025' and have nothing but kedos for the maintenance, office…read moreemployees, and especially the manager of the propert! She is not just a manager of the property but invest and gives her heart to this place and its residents! This is by far the best place to live at! FYI.. there is no such thing as perfect, but this place is knocking at the door!!

They have a known issue with the water meter in an apartment. Apparently the battery is very rare…read moreand they are having troubles getting one for the unit. So they are well aware of the issue yet can't seem to adjust the billing statement in advance of posting the total due, they seem to feel that letting the $60+ bill go into the monthly amount due is fine. This is the complex's problem not mine. Which means I have to take my personal time to tell them of the mess yet again. When the unit was occupied the average billing was between 30-40 dollars a month. They are well aware that the unit is sitting empty and has been for over 3 months, yet they seem to think that all of sudden a $68.00 water bill for August is fine the issue is reported not fixed due to the battery issue and the next months bill comes in at $53.+ Vicki the property manager is a bit uptight, she does not return a phone call to the correct person. Also for some unknown reason she feels she is entitled to speak down to other people.... The only things she needed to say to us was SORRY ABOUT THIS I'VE CORRECTED THE BILL. That was all she had to say or do. She is rude, she is short tempered, and refusing to speak to the person who pays the bill is never a good move. My daughter lived here for 10 months on a 15 month lease, My husband Cosigned for her, husband gave the office permission to speak with me directly as I pay all the bills. Not returning phone calls, acting like your better than us, trying to talk down to us by saying there is water running in the back ground....really it's rude to speak to people like this. Excuses don't work, do your job or find a new one.

This is what luxury living is! The apts are gorgeous, amenities are well maintained, the office…read morestaff is always professional and personable! BIG shout out to the awesome maintenance crew!! Last night my a/c gave out, I called after hours number...within 30 minutes it was back up and running!! AMAZING!!

"Valet trash" but never pick up the trash even though I set it outside from the days they are…read moresuppose to pick it up, I leave it out an hour early so they won't miss it but still do. "Gated community" but the gates don't work half the time. "Fetch subscription required" nobody even uses fetch and I've never used it once. "Garage opener" the button doesn't work half the time. Also the employees being remote is one of the dumbest things I've ever heard of, never available when needed

The team at Tavalo is so helpful and kind. The floorplans and amenities are beautiful and very well…read moremaintained. I would definetly recommend living here!

Vivika was great! Informative. Very helpful when we came to tour last minute, didn't rush us along,…read moreand overall had a good aura/presence. The property is beautiful and very quiet. McKenzie on the other hand, not so much. If she is the property manager, Yuck! She was fake pleasant until my girlfriend wanted to know why we were being denied (oh, and we only found this out because WE kept calling to see what the hold up was) when we were supposed to move in 2 days. This is AFTER we took care of the bill that popped up on the screening within five minutes and verified with the credit bureau it was off. So, if we definitely make more than needed, definitely aren't criminals, and while our credit isn't spectacular, it isn't crazy horrible either, I wonder what it could be? I guess I'll never know since I was told by Ms. McKenzie that she isn't authorized (but she was allowed to let us know a week before why it was flagged denied so we could fix that issue, but I digress). Hate to be that person, but.... I'll just have to assume we were just too black and gay for that community.

Moved into these apartments when they were still ran by a villa Town square. The rental payment was…read more$1,134 in 2018. I've had multiple problems with the electricity had to replace a dishwasher, refrigerator had to be repaired, etc,etc. I have just received my lease renewal for 2021 they raised my rent $$650.00. The rent is now 1850.00 and that doesn't include the water garbage valet trash insurance any pet rental, it goes on and on, so now my little one bedroom apartment is up to over $2,000 a month! And that's not including electricity. Wow, wow shame on you Keller such greed!!

Lived here for three years. Pros: Location! Doesn't get…read morebetter than that location. Friendly and quiet neighbors. Yard space for dogs. No carpet. Fairly quick maintenance response to requests. Cons: In the three years we were there, we had CONSTANT issues with our AC unit. Our electric bill was $250 a month each summer and did NOT get under 83F. First summer we lived here, we were without AC for 2 days. After 24 hours they finally dropped off a portable AC unit (that was broken and gave no relief). We felt pretty frustrated how many times we needed to have them come out to us and we felt there were many excuses as to why the unit was struggling. It needed to be replaced, but they were pulling out all the stops. We spoke to several neighbors with apartments facing the same direction as us and they said their unit is off for most of the day even in the high temps and it still manages to keep their apartment at 68F and with a reasonable electric bill. We were told our unit needed free-on and they kept dumping a bunch of it in the AC unit and it would do nothing. One guy admitted someone tried to jimmy-rig the unit and it was in rough condition. One maintenance guy agreed with us there was an issue. With his temperature gun, our registers would show they were blowing out 89F air and then 5 min later 63F air and then back to the 89. Next time we saw him for the issue, it seemed like he changed his tune and underplayed the issues we were facing. We kept every window shut with blackout curtains, had cooling fans and everything and we still boiled every single day. Not normal! Definitely felt pulled thru the ringer all for them to save $$. AC is essential but did not seem important to them since we were the ones being inconvenienced with ridiculous electric bills and sweating indoors. Other issues we had were with maintenance. They have a sister complex in Mesa they share maintenance on call guys with... not the cream of the crop type workers in our experience. Unprofessional! When our AC unit completely broke down, a guy on call from the other property said he'd drop off the portable AC unit soon and be to us it 11-12 pm. He showed up... get this... at 11pm! A whole day in the heat. We then asked please do not knock on door we have a baby sleeping. Guess who rang the bell 2-3 times and woke the baby. Very frustrating. We had mold in our shower wall and we asked one of these maintenance guys from the other property if they could fix that spot and he said "I don't work here so". Another issue was parking. Not sure why they put so few guest parking spots. Most neighbors have 2-3 cars to park and one carport spot doesn't suffice. My guests always had issues finding an open spot and would have to park a 5 min walk away at the other side of the complex. The pool.. the strangest spot for a pool. Right where everyone driving in can stare at you in your swim suit. Literally no privacy on the fencing for the pool. For the first 1.5 years we lived here, they had no umbrellas even after requesting them. The pool made us feel like a motel pool. Also even when we wanted to utilize the pool, the chemicals were always off and the pool was often green. Also the sliding gate to enter the property... always always broken. It even slammed shut on my car once when I was entering and put a nice large red orange scrape down the side of it. Went to the office and they said it's happened quite a few times, but upper management will probably not reimburse. Cool. Conclusion: We did love living here and overall have great memories. We felt pretty unappreciated living here as each time it came to renew our lease, they upped our rent at least $200 monthly... even with them having a good amount of vacant spots! We bargained with them the second year of renewal, and they said they'd give us a "deal" of only raising our rent $170 monthly. The reason we ended up moving out was them again raising our prices and asking over $230 more monthly for our rent renewal. We loved the community and being apart of it, but we did not feel that reciprocation of gratefulness towards us as long time renters! We never missed payments, were always very respectable, clean & quiet tenants... but I digress!

I have lived here for almost 2 years and this place has seriously gone down hill. My washer has…read morebeen broken for a month and a half and the apartments will not fix it. I have asked multiple times and they keep saying they need to order a part. It should not take this long And i have even spoke with the property manager they would not even replace my washer. Instead after a month they gave me a key to use a apartment key to use that nobody is using (on the third floor on the next building) please do not make the same mistake I did and rent here with them. The management is terrible.

I have been living here for awhile and love it! It's quiet and the neighbors are kind! I love the…read morepet friendly environment. Christian in the front office is always kind and helpful with anything I need. I have always felt welcome and that's hard to come by these days. I will always recommend our complex to anyone looking!