I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

Highly do not recommend these people. When something goes wrong in your unit? It takes them forever…read moreto fix the problem.

Excellent service. Answered the phone right away. Super knowledgeable and helpful. Highly recommend.read more

ever time we have an issue with clogged plumbing and rat issue they never get back to you unless…read moreyou send several maintenance request. the issue never gets fixed they just put a band aid on thing. they say pest control is the tenants problem. they don't update or fix things horrible service

Moved us out every 2 years to sell, would not renew leases. Took 800.00 out of our deposit when we…read morechanged companies, to clean carpets and touch up paint! Where in earth is that 800.00! We sunk so much much money into moving every 2 years that we could not afford to do anything else! Do not rent from them they only care about the home owners / investors but could care less about renters! Run away.

Don't waste your time this company blows! So rude and so unprofessional. We've been renting from…read morethem for two months and can't wait for our lease ro be up. We've had nothing but problems with this company supper nice at first until you sign the lease! Most current issue is the AC it's been two days now since this AC has been out and they have been so rude and mean to us. I ask what's my options for me and my two babies if the AC doesn't get fixes today and will tells me your going to have to tough it out nothing I can do about it. These people are a joke even time will was supposed to show up he was 1-2 hours late and always smells like beer. I can't wait untill this lease to be over so much more I could go on about !

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

We recently bought a property from this group! Ugh what a nightmare! No disclosures...wonder…read morewhy? They are trailer "flippers"..... wether they did the work inside themselves or not does not matter it's their name....they washed all of their remodeling scrap down the tubs, sinks etc...clogging up the main drain and leaving unusable . Less than a week of occupying We needed to have the plumbing cut out and replaced and empty out their junk! ( see pic) .... trailer hitches were to be cut and removed....they are cut but still here! Just buried! They fixed some of the sub floor but left other areas that needed to be addressed soft and un-repaired ! We were told roof was 3 years old..It was repaired and leaks terribly! The sink and shower drain were rerouted under the trailer without a vent... both gurgle when the other is in use ! The AC was installed a year ago without enough FREON, and the duct work under the trailer ripped and torn ... again resulting in costly repair . They refused to let the AC run fius to cool down.... now we know why! It never would've cooled down ! So remember: ASK Otero FOR DISCLOSURES or better advice look elsewhere !!

Well, what can I say about the managers of our former property, Otero Realty Group? Only this; My…read morewife and I recently received a notice that Otero will be retaining our deposit, (of $1,100.00), as well as charging us $41.68 in damages.The Charges where as follows:$400 Yard clean up and maintenance. No maintenance on the yard was ever performed before we moved in (as a matter of fact, we tore down yards of overgrown savanna grass and trimmed overgrown trees and bushes). Repainting $350. We repainted 98% of the house due to dirt smears and lack luster painting to begin with. Even basic painting wasn't done before we moved in. Carpet cleaning $285, we cleaned the carpets before moving out and the carpet was Berber, not used since the early 90's. Rent ready cleaning (which we already did) $250. Install closet doors $75 (which where damaged and we replaced at a cost of over $150). Not to mention that there's a lack of attention to a renters need. We had a garbage disposal issue. I replaced and installed it myself. It took them over three months to reimburse us. I installed fans in every room as well as landscape lighting, a tile back splash over the kitchen sink, installed outdoor speakers, fully wired, on the patio, Upgraded the alarm system myself, and semi floored the attic over the garage. All these UPGRADES still cost us our deposit plus more. I should also mention that we were featured as "Ideal Renters" on the Otero website. Granted, we've been late on rent a few months over the course of years, but still loyal renters. Before we moved out, my wife and I lost her Mother and Father to cancer (within a span of 18 months).When that hardship was communicated, we got a generic reprieve. They could coldly care less. Don't trust this company. No matter how much you improve the property or be "Ideal Renters", they will just take your money and over charge you upon exit. In short: no customer care, no actual "property management", and no concern outside of the monthly check.

Please vet all of your tenants; Elise was trusted to do that and permitted a family who had a…read morehistory of evictions due to non payment of rent to lease property. A thousand or so dollars later (because our request for OR to return the deposit was refused) the damage these tenants caused was corrected and the house sold by another realtor. This kind of treatment once experienced can never ever be forgotten. Please dont make the same mistake we did.

I have been treated very fairly by Otero over the past four and a half years. I would recommend…read moreOtero for everyone wanting to rent a home.

Screen better so tenants aren't drug dealers and terrorizing neighbors! Also, not replacing carpet,…read morehalf assing cleaning and not replacing filters and not fixing a rental is ridiculous, especially when asking exuberant rental prices! Also when neighbors call to alert you to violations hanging up on them is not a good business practice!

Stay Away from them. They breach contracts and don't care about you or your investment nor the…read moretenants. Go anywhere but here.

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

We have been with Stratton V. since 2012. This company has…read moregotten better and better every year. They hire the right people and it shows. Yeah we've had a few bumps along the way with multiple properties. I'd recommend these guys 100% all day !

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.

We have been working with Garett Chatham from the Gluch Group since late 2019, and he is undeniably…read moreour "go-to" real estate agent. Garett recently guided us through both the purchase of our new home in Mesa, Arizona and the sale of our previous house in Chandler, Arizona. Simultaneous transactions were stressful, but Garett made the process seamless by being remarkably responsive--he was always just a quick text or phone call away whenever we had questions. Our Chandler home received an offer the first week and closed within the month. He has been incredibly patient with us as clients, yet willing to be exceptionally firm to protect our best interests on both the buy and sell side. We felt completely supported every step of the way and highly recommend Garett for anyone looking to navigate the Phoenix real estate market. A sincere thank you to Garett, Yana, and everyone from the team who has helped us along our home buying journey.

I recently had the honor of working across from Gulch Group agent Garett Chatham who represented…read morethe buyer on a real estate transaction and what a pleasure it was to make his acquaintance! He was professional, responsive, and great to collaborate with from start to finish. He is a talented real estate agent and a good asset to the Gluch Group. He did your team proud!