This place was 5 stars the whole way, then our AC went out... it is currently 120 degrees outside…read moreevery day in August as usual... it has been 3 days now. The apartment complex put some low powered AC unit in the window living room and is still 90 degrees in the apartment... We had to go get multiple ac units for our bedrooms our own self, since they did not provide them. Maintenance couldn't care less, Tavalo charges an arm and leg for rent just for poor service. The apartment is 90 degrees during the day, my dog is probably suffering here of heat exhaustion... no offer for reimbursement on rent, no formal apology, currently . Just hey we will get it fixed as soon as possible... The maintenance guy is like well we will have to order a new part... I will be contacting my lawyer... thank you! My last apartment was on that same stuff. AC broke took 3 weeks to fix! NOT HAPPENING AGAIN!!!

FULL TRANSPARENCY: After signing our 12 month long lease 5 months ago we are leaving…read more This is by far the most high maintenance apartment we have ever lived in. It got to the point where we stopped reporting issues because we were tired of how frequently maintance had to come in. Here are the issues we did report... 1. A water bubble formed in our ceiling. This resulted in our house smelling like sewer and our ceiling having to be cut open. A total of three days of maintance & contractors coming in and out for it to get fixed. This was in our master bedroom where the bathrooms have no doors. 2. Our kitchen sink began to cave in, literally unattaching itself from the countertop. 3. Our garbage disposal went out as well as our dishwasher. 4. Outside of our home smelled like gas when we first moved in. Southwest gas was called & the man that came to fix the issue let us know he had already came to this complex six times that week for the same issue. It was extremely inconvenient to be told we had to rush home or wait around while these issues got fixed. Issues we didn't report & quality of the homes. 1. We pay $125 a month for a technology package... for one sensor, the ability to lock/unlock front door, turn on one light in the kitchen through an app, and bad internet. Our sensor does not work, I have troubleshooted it over 20 times. The front door lock does not work through the app because the front door lock hole is broken. 2. Although a luxury apartment, there are NO lights in the bedrooms. You will need to buy a lamp on top of paying $2300 a month. Did not think we had to check for that at this price range. 3. 4 outlets in our home do not work. 4. We pay a pest control fee each month. I have found 3 centipedes and 7 spiders in our home. 5. We loved that the homes were "energy efficient". During the winter we felt a cold air in our living room area, that was due to the fact that our window was disconnected from the inside wall... air from outside is slipping in as if we have the window open at all times. 6. The homes are very high maintance in regards to cleaning for the following reasons. All the sinks in the home are flat instead of being a slight decline into the drain. Gunk practically lives in the corners if you do not clean your sink as often as you use it. All of the calking in the kitchen and bathroom is turning yellow. The metal in the shower is cheap and it turns your shower rusty orange. The paint is so cheap on the walls it gets dirty VERY easily & if you try to clean it the paint will rub off. Benefits are the community is great. Despite all issues, I've had the best experience with maintenance, they are very kind!! We did have one off putting encounter with Marisa that we felt was very unprofessional. We have been in contact with her about the lease termination fee ($4128) but during this specific encounter she had a lot of attitude. We needed help getting an invoice of the charge sent to our email & she was completely unhelpful stating she had no idea what we were talking about or what we needed. I take it she was having a bad day or maybe she no longer cared since we were leaving soon, this was unlike encounters we had with her in the past.

Beautiful property. As a resident, I greatly appreciate the detail to making my experience here…read morebecome my home environment. Each aspect of the amenities are perfectly pleasing. It looks clean, orderly, inviting! Attention to scents within the indoor amenities ie, clubhouse, gym, bathrooms, office - elevate your experience of being on site. The residents not only appreciate this but more importantly respect this as well. This promotes a pride for our community. Well done staffing to accomplish this for us. My SHOUT OUT is to Liza Rodriguez. She has gone beyond to insure that I have been able to utilize all promises to my contract and living experience to be happy with my choice of moving here. I have appreciated her knowledge and expertise in personally handling all questions, concerns and suggestions. Each request I have made has joyfully and successfully been met by her and/or with her staff. I am thankful for each of them and acknowledge their work , friendliness, dedication to the community and professionalism. Well done Noria Robson Luxury Apartments!

This has been truly one of the worst move out and front office experiences I've ever had in my…read morelife. I've been renting property for the last 17 years of my life and never have I dealt with a less flexible and more untrustworthy staff in my life. Maintenance was always good, but the office is a laughing stock. I went into their office close to 75-80 days before my lease expired to ensure I follow the proper steps for move out and expediting my departure from my apartment and property. When I asked the front office what needed to be done they provided me with a pricing sheet and said to ensure I gave them a 30 day notice. I return about 32 days before my lease to ask what if anything I need to provide to make sure they're aware I'm not staying at which time I'm told that I had to have done this 60 days prior. instead I would be paying for an additional months rent at double my agreed upon monthly rate, or I could buy myself out of my lease for an additional 2k. I opted for the 2k because otherwise I'd pay $3500/mo for 45 days. After explaining the misunderstanding the property manager advised me he would not be assisting or waiving either fee as a courtesy for a tenant who's Felt duped. As I'm moving out, I go back into the office to ask for assistance with a walk through to ensure I do not incur any additional charges. The property manager tells me they don't nickel and dime, but we clean and vacuum anyway. I then get a statement emailed, not even mailed or certified that I owed them more money and they'd be keeping my deposit for a cleaning fee. And that if it's not paid in 7 days I'll be sent to collections. Long story short...don't rent here, find other options and do not trust Yvonne or bill in the front office.

Excellent quality and service!!! Application process was…read moremuch simpler than other apartments thanks to well-trained staff.

No. The pool is ALWAYS closed & specifically Memorial Day and 4th of July etc. No signs posted, no…read moreemail, nothing. The gym for some reason is set to 90F when it is 113F outside and the staff is confused. The gym also smells like ass and cheap perfume. Obviously they spray perfume in the air instead of cleaning. The office has new people every time you go down that are clueless. They used to advertise "free" EV... it's not free in fact the cost of living here jumped as soon as they put them in. The water temperatures are always hot in the summer and freezing in winter. Somebody stole the shower head from the dog park lower bath and they never replaced it. So basically, you can't use ANY of the "amenities" they charge you for. For the rent they charge, just move elsewhere. SHADY PEOPLE moving in, section 8? There are people smoking weed constantly parked in front of the office and just hitting glass pipes with who knows what out front. NOT FAMILY FRIENDLY!

This is what luxury living is! The apts are gorgeous, amenities are well maintained, the office…read morestaff is always professional and personable! BIG shout out to the awesome maintenance crew!! Last night my a/c gave out, I called after hours number...within 30 minutes it was back up and running!! AMAZING!!

"Valet trash" but never pick up the trash even though I set it outside from the days they are…read moresuppose to pick it up, I leave it out an hour early so they won't miss it but still do. "Gated community" but the gates don't work half the time. "Fetch subscription required" nobody even uses fetch and I've never used it once. "Garage opener" the button doesn't work half the time. Also the employees being remote is one of the dumbest things I've ever heard of, never available when needed

We had ongoing concerns in our unit involving moisture and visible mold like growth in multiple…read moreareas, including the water heater closet and bathroom baseboards. We reported the issue in writing and requested proper inspection and remediation, especially given that we had a toddler living in the home. Maintenance inspected the unit, but no remediation, testing, or repairs were performed to address the underlying condition. During the inspection, visible dark growth was acknowledged but described as "dead mold". After this, the area in the water heater closet was painted over without addressing the underlying condition. Shortly after, we observed additional visible growth in that same area. Due to this, we terminated our lease under Arizona law after providing written notice. The property disagreed and charged over $5,000 in termination-related fees. The account was then sent to collections while the charges were still actively disputed and within the stated 30-day period. We attempted to resolve this directly and through the Better Business Bureau, but the property has maintained its position based on internal assessments only. We are not looking for a response from the complex, but want future residents to be aware of our experience.

DON'T MOVE HERE!!…read more The first picture below shows a bamboo privacy barrier we hung up on our patio so we didn't have to look at trash 24/7 which is constantly overflowing and very poorly managed by the Acero Val Vista staff (you should smell it in the summertime, the Arizona heat really ripens up the stench). Long story short, the complex manager issued us an eviction notice for having the bamboo privacy screen hung up. Before I hung it up, I checked the lease we signed and it says nothing about not having a privacy barrier on our patio. There are also many other apartments with similar barriers ranging from wood, fake leaves, and tarps. When I asked the manager why they were coming after us specifically for ours (singling us out) she said it "doesn't fit the aesthetic ". Hmmmmm. Sounds highly subjective to me! The main reason we got the barrier was so that we did not have to look at heaps of trash all over the parking lot in front of our place. I guess the aesthetic they are going for here is "garbage chic"! Please take a few moments to check out the lovely trash pics below!

This place is amazing. I would give it 100 stars if I could. Management is so nice and they make us…read morefeel appreciated with activities/events/attention at the gorgeous club house often enough to get neighbors together to interact and share. They really take care of tenants and it really stands out to me because I've lived in places that can't even compare. They are so kind and really work with you. There's safety gates and security person. The whole complex is so clean, peaceful and it's so enjoyable to walk around it. The gym is so nice, spacious, clean and complete you don't need to join a gym out there. The pool is sooooo nice clean and just beautiful. The grills... OMG. I can't even. Since I moved to Acero apartment, I always tell people that I move to a resort. That's what it feels to me living in Acero Apartments. there's also a dog park with a station to bathe dogs. My dog enjoys these so much! And on top of it all, the apartments inside are just so clean, spacious and beautiful. My family and I are really happy here and very grateful for caring management. Thank you Acero apartments.

Not child friendly or autism friendly. Me and my family dealt with race discrimination and…read moredisability discrimination on Saturday. my life will never be the same after this incident my children are traumatized and don't understand what went wrong the reason why police were called to shut down a six-year-old birthday party due to an autistic and nonverbal child/teenager running into the management office. He didn't hit anyone, steal, or even approach the apartment manager, yet she told us no matter what she was calling the police. everything she told the police was a complete lie. She still lying today and it's Monday. I do not feel safe here. if something so small can trigger management to call the police can you imagine what they will do to me and my family going forward... I am scared to be here.