I have had Angela sit for me many times she goes the extra mile even staying over night when my dog…read morewas stressed. Sends me pics when I am away. Stays extra time to show affection. Will water plants, take care of mail, walk the dog & puts out trash.

We feel very lucky to have found Angie and Pampered Paws pet sitting. We have two cats that she…read morewatches when we are out of town and I trust her completely. The cats took to her right away, which isn't usually the case with one of them. Customer service at Pampered Paws is exactly what you want when you are turning over your house keys and entrusting someone with your pets. She always got right back to me to answer any questions I had. We did an initial meeting at the house where we went over all the paperwork and info about the cats and everything she needed to know about the house. She is very detail oriented. While we were gone she would check in once a day with texts to notify us she had visited the house and that the cats were ok. Angie is very professional and it's so nice to be able to go out of town and know that the kitties have been well taken care of. I highly recommend her if you are in the market for a new pet sitter or need any of the other services she offers to help you take care of your pets.

I have a long history with APL, having volunteered there periodically and using their spay/neuter…read moreservices. They adhere to high standards, keeping their facility clean and employing staff and volunteers who spend time caring for and socializing with the animals. It's a busy place with a lot of animal turnover. I'm trying to adopt a cat from them now, and think it's a great idea that they've provided animals to the Cat's Pyjamas Cat Cafe, which is conveniently located downtown and enables visitors to spend time with cats and kittens outside of their cages, in a more open environment.

Through fostering for the APL, I've found them to be very compassionate toward the animals and a…read moregreat community resource.

I took my two dogs to PetSmart for grooming. The person doing the grooming was Beverly. Three hours…read morelater she called me and said she had a personal emergency halfway through grooming one of my dogs. She said she was gone an hour. She finished the grooming when she got back. We were not happy with the cuts. I think she hurried through to get done. When I called to let them know I was unhappy, the manager said she is new to grooming. That was his excuse. We won't be going back.

I need medicine for my dog and they were closed 20 minutes so I guess my dog will have to suffer…read moreall night

They are great rescue. Best interest of everyone involved. They rescue and place many pets each…read moreyear.

Adopted a cat from feline ranch, all his forms stated that the cat was 3 years old. The vet says…read morethat he is more like 12 years old. Not only did they place his age incorrectly but they also didn't tell us about his gums that are literally rotting and him not being able to eat dry food. When I had adopted him I was told his eating was perfectly normal and there are no other concerns. This cat weighs 7lbs even with food being out at all times. Very disappointed with the display of dishonesty.

My family has been coming to West Lake ever since our very first dog. Since then, we've all grown…read moreup, own our own houses, and have multiple dogs. We have always chosen West Lake for our dogs care. So over 20+ years, our family has trusted WestLake with our pets. When I adopted one of my dogs, I got a call 30 minutes before the appointment from a lady frantically asking if I filled out the puppy form yet. I told her I had not because I had the forms that I was going to bring to the visit. I felt she was accusing me of withholding this information and that I immediately needed to stop what I was doing and send those documents right then. I understand the doctor needs to see those records, but 30 minutes before? This couldn't have been figured out a couple days or even a day before? I was talked over while trying to explain myself. I had no problem filling it out, it just made me feel like I was at fault. At this visit my dog got shots, distemper being one of them. They said he would need a booster in 4 weeks. Time slipped away and I forgot to call and make that appointment within 4 weeks. I think it was 5 or 6 weeks when I called again to schedule. The lady told me I would have to start that process over again because it was over the 4 weeks. If I would have known how important it is to have him get those shots exactly 4 weeks apart, I would have scheduled it after the initial vet visit. This costed me another vet bill, plus another tech appointment. I would like to take him to get groomed, but the groomer required him to get ANOTHER booster since the process had to be started over. This costed me another $30 tech visit. It all could have been avoided if I was educated on the importance (from the doctor and staff) that the booster HAD TO BE DONE within 4 weeks. So now my dog is matted on multiple parts of his body and I've had to do an at home scissor job while we wait for grooming. I would advise how important it is WLAH tells their clients to make the booster follow up after the initial visit so they don't forget like I did. To add to this, I work a normal 8-430 Monday-Friday job. I've had to take off work multiple times for these visits because there's no tech appointments after 430/445 unless I beg for a 5 pm appointment. How do most people who have a normal job get appointments at the vet without taking off time from their own job? They are not open on the weekends either! Other vets in town are. The last straw that broke the camels back, or rather, broke our hearts into pieces, happened on Monday. My mom's dog, Rocco needed medical attention urgently. My mom called their office on Monday and was turned away because there was only one vet that day. She had to take him to an outside facility and we found out he had liver cancer that was spread to his spleen and stomach. His stomach was full of blood and he was suffering. We had to put him down. We were absolutely devastated. It puts a bad taste in my mouth that we have trusted and given our hearts to West Lake for all our dogs, only to be turned away when we desperately needed them. A random vet put our beloved Rocco down, but we had no choice. We didn't want him to suffer any longer. When my sister told WLAH about this, they apologized about the news and went on with their day. While our family was in shambles, mourning this loss. I write this to bring some awareness to the care you, the viewer of this post, might receive. I try not to make a fuss about my pets because they are all pretty healthy and we don't require much. But in recent years it seems harder and harder to get great vet care here. I will be taking my furry family elsewhere for vet care and I would do your research on other vet facilities in Springfield to see who can truly accommodate you and your pets needs. Giving 2 stars because they have a piece of my heart for putting down our very first dog and we have been getting care here for over 20 years.

West Lake Animal Clinic is the best, by far, any of the clinic in Springfield. I wouldn't go any…read morelace else. They are very caring people and when it was time to let my fur baby go across the bridge to her rainbow, they were so thoughtful for my feelings and her comfort. By far, THE BEST. When I get ready to pick up my next rescues, they will be who will be taking care of their health and well being.

I am filled with anxiety and sadness today. please consider adopting from another rescue. I had a…read moreterrible encounter this evening with a representative/staff member named Jill. my family is going through a job loss and hardship right now. everyone knows how this inflation is costing everyone and I had Jill texting me demanding a neuter immediately or I can relinquish my pup. I can't afford it right now, we are struggling. My pup is thoroughly adapted in our home, happy, healthy, fed and safe. I can't imagine life without him. Jill is demanding, rude and inconsiderate to life's hardships. She wants licensing and order to be top priority. no other means considered. I'm baffled, hurt and just trying to survive right now. Giving us time is all I asked for. Being rude is enough to push me over the edge with what we are dealing with at this time. So many pets needing rescued and she wants to text and push her authority. Enough is enough.

Unresponsive and unhelpful. Will only be a service to you if you are adopting. If trouble arises,…read morethey will only judge whatever decision you make unless it is keeping the animal (even if it is harming those in your home). Also please note, they will post about you regardless of your situation or rehoming needs and make you seem like a terrible person.

We called with a strange request needing help putting a wild cat in a kennel from cat sitting. The…read morecat was absolutely wild and insanely aggressive we asked so many vets if they could send someone out to help put the cat in the kennel because she was too aggressive. And nobody would help until we called here, Olivia took our call and said they couldn't send someone out but her and another technician would be willing to come during their lunch break to attempt to help us. Which they did, I can not thank Olivia and the other technician enough we didn't get her name but they were both so amazing and got the cat into her kennel in no time , very experienced and passionate about animals , they did it during their only break and without expecting anything in return. Please give them a raise they went above and beyond!

I have had pets for years. I've been to other veterinarians and sat for long periods of time even…read morethough I had an appointment because other people brought their pets in with emergencies. I have taken my dog to Grace Veterinary Clinic for little over a year. When I called the clinic and told them my dog was having respiratory issues and that she had been at the veterinarian emergency room over the weekend, they told me they would not be able to get her in even though I explained to them it was an emergency. As I mentioned earlier, I have had appointments with veterinarians, but had to sit and wait because other people came in with emergencies. To me, them not getting me in my dog needed to be seen is not acceptable. I will never take another pet to Grace Veterinary Clinic and if you love your pet, I suggest nobody else does either.

If you're looking for a professional, reliable, reasonably priced and friendly pet sitting service…read moreI would highly recommend this one. Leaving your pet alone while traveling or working long hours is not something we like to do but with this service I was assured my dog was well taken care of. I even received picture updates as added bonus to let me know that my dog was attended to and doing ok. Again, if you're looking for someone in the area check them out.

From the owner: Our mission is to love and take care of your pet, when you can't! We strive to make lasting pet…read morefriendships so that when you are away your animal happy, comfortable and have fun! Whether you work long hours and need us to stop by during the day, need assistance in walking them or getting them to the Vet, or require in home pet sitting. Call Pet Sitting Services and we will assist you with ALL of your pet service needs.

Dr. Myers did what 4 other vets couldn't do for my dog. He had recurrent ear infections. She saw…read morehim and the very first round of meds cured him. He didn't get another ear infection for about a year. They are super nice, my only complaint would be the price but it is well well worth it.

Dr. Myers and her staff are the greatest. I wouldn't take my babies anywhere else. Very…read morecompassionate staff and are willing to talk to you and make sure to explain everything. I am grateful to all of them for the care they showed to myself and my dog Cooper during the end of life stage. He had the best care possible.

Our dogs have been going here for years now for both day care, short overnight stays and extended…read moreboarding during travel. We have had an excellent experience-- our dogs are clearly happy to arrive and are content and exhausted when they get home from a daycare day. We aim for them to get 1-2 visits for day care per week for much of the year, and have had them stay overnight for as long as 1.5-2 weeks. We recommend them to all our friends (and so far, our friends and their dogs have been happy, too!).

Not a good or safe place for little dogs. They aren't watching behavior from other dogs. Stay away!read more