We called with a strange request needing help putting a wild cat in a kennel from cat sitting. The…read morecat was absolutely wild and insanely aggressive we asked so many vets if they could send someone out to help put the cat in the kennel because she was too aggressive. And nobody would help until we called here, Olivia took our call and said they couldn't send someone out but her and another technician would be willing to come during their lunch break to attempt to help us. Which they did, I can not thank Olivia and the other technician enough we didn't get her name but they were both so amazing and got the cat into her kennel in no time , very experienced and passionate about animals , they did it during their only break and without expecting anything in return. Please give them a raise they went above and beyond!

I have had pets for years. I've been to other veterinarians and sat for long periods of time even…read morethough I had an appointment because other people brought their pets in with emergencies. I have taken my dog to Grace Veterinary Clinic for little over a year. When I called the clinic and told them my dog was having respiratory issues and that she had been at the veterinarian emergency room over the weekend, they told me they would not be able to get her in even though I explained to them it was an emergency. As I mentioned earlier, I have had appointments with veterinarians, but had to sit and wait because other people came in with emergencies. To me, them not getting me in my dog needed to be seen is not acceptable. I will never take another pet to Grace Veterinary Clinic and if you love your pet, I suggest nobody else does either.

We have three dogs that Kelly grooms. She does an excellent job and the dogs love her. We couldn't…read morebe more pleased and highly recommend her.

My Name is Christina and I live in Springfield, Illinois. When I saw the video about how and why…read moreshe created The Pampered Pet Center, I thought it would be the perfect place to take my 5 month old puppy Sweet Pea while I went to work. I thought there would be people there who would play with her like I saw people playing with the dogs in her video. And, I thought she would have Constant Supervision. Sadly, when I looked on the webcams throughout the day, I saw her sitting by herself in a cage with one other dog and the place looked deserted. Now I took her there 6 times and she was there for 9 hours each time. Only the Last 3 times were the Webcams working. And since I work I didn't see her entire day, but I saw enough to know that unfortunately I will not be bringing her back.

I boarded my dog Friday and Saturday night in early June 2023. I was told it would be $25 a night…read more I was charged $135 total. I didn't think about the total until after I left. I called today and they said, no it's $40 a night but if you pay with a credit card (which I did), it's $45 a night. I was never told that or else I would have paid cash. I said I was told on the phone $25/night. The woman on the phone said "oh it must have been a man who told you that" (it was). My dog came home with more food than I expected, so I doubt she was fed enough, even though they were given instructions. The webcams were down all day Saturday. I was able to see them on Sunday. Otherwise, the building seemed decent and they appeared to have a big play area outside. I feel totally ripped off and we won't be going back. I called back and talked to the man who gave me the original price. I said I would gladly bring in $75 cash if he would refund my credit card payment. He refused, I said I would be disputing it with my card company. He said you do that so you get charged for it. So I'm dealing with this still. Other people I know stated something similar happened to them here as well. An absolutely unprofessional business.

I have had Angela sit for me many times she goes the extra mile even staying over night when my dog…read morewas stressed. Sends me pics when I am away. Stays extra time to show affection. Will water plants, take care of mail, walk the dog & puts out trash.

We feel very lucky to have found Angie and Pampered Paws pet sitting. We have two cats that she…read morewatches when we are out of town and I trust her completely. The cats took to her right away, which isn't usually the case with one of them. Customer service at Pampered Paws is exactly what you want when you are turning over your house keys and entrusting someone with your pets. She always got right back to me to answer any questions I had. We did an initial meeting at the house where we went over all the paperwork and info about the cats and everything she needed to know about the house. She is very detail oriented. While we were gone she would check in once a day with texts to notify us she had visited the house and that the cats were ok. Angie is very professional and it's so nice to be able to go out of town and know that the kitties have been well taken care of. I highly recommend her if you are in the market for a new pet sitter or need any of the other services she offers to help you take care of your pets.

Used Sno Questor as a day care when my wife and I were in Springfield. Very pleased…read more Indoor with a/c and outdoor on a shaded short acre in the western suburbs not far off Veteran's.

Taylor Ann is a wonderful groomer! She is so sweet with our dogs. They always look fantastic and…read moresmell great. She takes her time with them and minimizes any stress if they have any. We had a new puppy adjust very well to grooming after starting with Taylor. He now runs right up to her or into the grooming van!! She provides great communication. Her mobile business is a wonderful convenience and less stress for our dogs as they don't have to wait in a grooming facility before and after their appointment. We highly recommend Taylor Ann!!

Taylor is very concerned with the safety of both our dog and those people in our home. She takes…read moretime to carefully care for our dogs needs and she always checks that we are satisfied. Our dog loves her and goes right to her happily wagging his tail

If you're looking for a groomer who knows what she's doing and truly cares about your furry family…read moremember, Jamie is your girl! She has taken such great care of my sweet girl and is teaching me how to take care of her beast of a coat! She always has some helpful tip to share. She takes her time with my anxious girly and loves on her the entire time! I was nervous about bringing my girl to groomer when I initially got her because of how anxious and scared she is everything. But every time I've picked her up from being groomed, she's calm and happy! I can tell Jamie truly cares about my girl as much as I do.

This is the second time I've taken our sweet Teddy (shitzu/yorkie/weiner dog mix) to Jami @ The Dog…read moreShop and she makes him look so fresh and gentlemanly and he smells so good . I will not be using another dog groomer for my fur baby. She's the one. She's the BEST!!! She even lets you know if there's any health issues she notices which for me is such a help because I have so many other things on my mind at any given moment. Takes a village. She's just fantastic.

This review is for the Petco on veterans parkway in Springfield IL…read more I always get amazing service here. The staff are busy, but attentive, and customers never go unnoticed. The store is always clean, we'll stocked, and faxed to look nice. I'd like to make a special mention to Randi, Kerry, and Jared (sp) as they are usually the staff I work with. They provide the best customer service, have a great attitude, and always have a smile on their face. They sometimes ask about my pets. Just enough so that I know they care, but never so much that I feel they are praying. The staff are very respectful and polite. I have always had a five star experience at this Petco, everything you're doing keep doing it! No complaints from this guy. I definitely recommend you to all my friends and family. 5 stars, thanks! =D

The employees and super helpful, the store is very clean and organized. I prefer this pet store…read moreover any other. The manager, Tyler, is very knowledgeable and has really improved the store immensely since he took over. I purchase all of our pet care at this location.