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    The Dog Shop

    5.0 (4 reviews)
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    Services - The Dog Shop

    Bath and groom only

    Full grooming

    Pet haircut

    The Dog Shop Photos

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    9 months ago

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    8 months ago

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    Pawsitivity Dog Grooming - Angel Bear Paw Paw!

    Pawsitivity Dog Grooming

    (10 reviews)

    I have been taking my little Angel Bear Paw Paw to Pawsitivity Dog Grooming for over a year now!…read moreBest place for your friend to get pampered! Jessica, Ian, and Mary are simply "The Best in The Dog Grooming Business!" ! My little friend is always taken care of, and given the best quality care! Pawsitivity Dog Grooming will take care of ALL your dog's grooming needs! Your dog gets an appointment and you know exactly when to pick them up! A Five Star Experience for your "Best Friend!" We Appreciate Pawsitivity Dog Grooming and we are so happy we found you! Thanks for taking care of "My Best Friend!" - Angel Bear Paw Paw's daddy.

    Springfield, IL - What a horrible experience dealing with this grooming facility. We scheduled an…read moreappointment two months in advance and sent a deposit to secure the appointment. On the day of the appointment we received a phone call indicating they were canceling the appointment and didn't have a groomer to fulfill the appointment slot. They stated "We're a small business. You've got to understand." I do understand how important it is to support small businesses but I wish they could understand we waited two months for the appointment and sent a deposit that they received and cashed. There is an obligation to fulfill the agreement of providing services. They didn't have any appointments available to accommodate my work schedule within the next several weeks so I requested they return my deposit. On the phone the groomer was abrupt, short tempered and unsympathetic that we'd waited an significant amount of time (2 months) for the appointment and simply didn't care that they couldn't fulfill their commitments. Response to Business Owner Post Ian, actually you gave me one appointment option for the following week and because I was not home at the time I received your call, I asked if I could go home to get my calendar book to see if the date conflicted with my work schedule and call you back. You agreed and I drove home immediately and called you back in less than 30 minutes and you gave away the 'one' appointment slot you 'created' for me. The other appointment you gave me an option to conflicted with my work schedule due to a less than 24 hour notice and I could not accept the slot. Ian, the "We couldn't care less attitude you displayed on the phone interaction prompted the negative Yelp review." As I mentioned on the phone the original appointment had been scheduled for two months and the deposit had been made in advance. Therefore, I was disappointed in the cancellation and the brush off I received from you. I did find another groomer and was able to schedule an appointment within a few days. Again, I recommend a pass on this business.

    The Dog Shop - groomer - Updated May 2026

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