We love Pawsitivity! Ian, Jess and Mary truly care about the wellbeing of the pets and pet owners…read more We have been going to Pawsitivity for several years and have always been extremely happy with their services and friendliness. Our Schatzi always comes back so handsome. They do fantastic grooming. For anyone looking for quality grooming and quality people definitely try them out!

I have been taking my little Angel Bear Paw Paw to Pawsitivity Dog Grooming for over a year now!…read moreBest place for your friend to get pampered! Jessica, Ian, and Mary are simply "The Best in The Dog Grooming Business!" ! My little friend is always taken care of, and given the best quality care! Pawsitivity Dog Grooming will take care of ALL your dog's grooming needs! Your dog gets an appointment and you know exactly when to pick them up! A Five Star Experience for your "Best Friend!" We Appreciate Pawsitivity Dog Grooming and we are so happy we found you! Thanks for taking care of "My Best Friend!" - Angel Bear Paw Paw's daddy.

They are always wonderful, true professionals. Reasonably priced also. Love how they groom both of…read moremy dogs.

Have been coming here for years before the change in ownership, but still the same great service!…read moreit is impossible(no exaggeration) for us to trim our minature pinscher, Luna Belle, nails at home, so this is the only service I ever have done and they always do both our minpins with compassion and efficiency because pups are always so terrified and shaking. So am so grateful for a small business close to home that does such a great job taking care of my babies Thanks again and highly recommend. And any other pups I see being tended to there never seem to be in distress or frightened. Each pet is seen getting one on one attention Keep up the beautiful work CutRights

My son brought our 6 lb Yorkie to get her hair cut. I was on vacation, I feel they took advantage…read moreof my son he has autism but he is high functioning. He called me and said the lady wanted to talk to me, we spoke she said Cocoa was all matted up. I couldn't make sense of that because I know when I left she was not. They said she was skittish and that was a problem too. At that point I didn't feel like there was much I could do since I was out of state. The next day I asked my son how much did they charged us, unbelievable it was $103.00 for a Yorkie. NEVER again will I ever step foot in there again and will never recommend them to anyone that I know. Shame on you Spaw Patrol in Chatham, IL!!!

They cut my Labradoodle so short she got hot spots. I had to take her to the Vet. I won't be going…read moreback here again.

WOW - I am so pleased with my experience here! I moved here recently and was looking for a new…read moregroomer for my Yorkie. It's always a bit stressful looking for a new place, so I was happy to find Pet-A-Groom. My Yorkie has been groomed by Pat twice and she has never looked better. I can't recommend them enough!

I've taken my dogs to Cindy for years. They always looked professionally done. We just got a Poodle…read morefrom a Puppy Mill. She's 7 years old and her feet had never touched grass. She's had to make some big adjustments. I was afraid I'd have to tranquilize her to get her hair clipped. Cindy groomed her with few problems. She is the best with dogs.

Taylor Ann is a wonderful groomer! She is so sweet with our dogs. They always look fantastic and…read moresmell great. She takes her time with them and minimizes any stress if they have any. We had a new puppy adjust very well to grooming after starting with Taylor. He now runs right up to her or into the grooming van!! She provides great communication. Her mobile business is a wonderful convenience and less stress for our dogs as they don't have to wait in a grooming facility before and after their appointment. We highly recommend Taylor Ann!!

Taylor is very concerned with the safety of both our dog and those people in our home. She takes…read moretime to carefully care for our dogs needs and she always checks that we are satisfied. Our dog loves her and goes right to her happily wagging his tail

We've taken two different dogs here for years. Lewis and Jean are great, and our dogs appear happy…read moreto go there, always running up to the door in anticipation. No idea what the one reviewer is talking about not being allowed in the kennel area; I've been there and in the play yard many times. This is not the Taj Mahal, it's a kennel, and a very reasonably priced one.

This is a hidden gem that everyone should check out! They helped us out with a difficult last…read moresecond situation without hesitating. Plus, the kennels were very clean with lots of space for the dogs to run. Finally, I trust when dogs can sense if a person or place is not good. Our dogs were very excited upon entering and meeting Lewis. We're definitely going back!

My family has been coming to West Lake ever since our very first dog. Since then, we've all grown…read moreup, own our own houses, and have multiple dogs. We have always chosen West Lake for our dogs care. So over 20+ years, our family has trusted WestLake with our pets. When I adopted one of my dogs, I got a call 30 minutes before the appointment from a lady frantically asking if I filled out the puppy form yet. I told her I had not because I had the forms that I was going to bring to the visit. I felt she was accusing me of withholding this information and that I immediately needed to stop what I was doing and send those documents right then. I understand the doctor needs to see those records, but 30 minutes before? This couldn't have been figured out a couple days or even a day before? I was talked over while trying to explain myself. I had no problem filling it out, it just made me feel like I was at fault. At this visit my dog got shots, distemper being one of them. They said he would need a booster in 4 weeks. Time slipped away and I forgot to call and make that appointment within 4 weeks. I think it was 5 or 6 weeks when I called again to schedule. The lady told me I would have to start that process over again because it was over the 4 weeks. If I would have known how important it is to have him get those shots exactly 4 weeks apart, I would have scheduled it after the initial vet visit. This costed me another vet bill, plus another tech appointment. I would like to take him to get groomed, but the groomer required him to get ANOTHER booster since the process had to be started over. This costed me another $30 tech visit. It all could have been avoided if I was educated on the importance (from the doctor and staff) that the booster HAD TO BE DONE within 4 weeks. So now my dog is matted on multiple parts of his body and I've had to do an at home scissor job while we wait for grooming. I would advise how important it is WLAH tells their clients to make the booster follow up after the initial visit so they don't forget like I did. To add to this, I work a normal 8-430 Monday-Friday job. I've had to take off work multiple times for these visits because there's no tech appointments after 430/445 unless I beg for a 5 pm appointment. How do most people who have a normal job get appointments at the vet without taking off time from their own job? They are not open on the weekends either! Other vets in town are. The last straw that broke the camels back, or rather, broke our hearts into pieces, happened on Monday. My mom's dog, Rocco needed medical attention urgently. My mom called their office on Monday and was turned away because there was only one vet that day. She had to take him to an outside facility and we found out he had liver cancer that was spread to his spleen and stomach. His stomach was full of blood and he was suffering. We had to put him down. We were absolutely devastated. It puts a bad taste in my mouth that we have trusted and given our hearts to West Lake for all our dogs, only to be turned away when we desperately needed them. A random vet put our beloved Rocco down, but we had no choice. We didn't want him to suffer any longer. When my sister told WLAH about this, they apologized about the news and went on with their day. While our family was in shambles, mourning this loss. I write this to bring some awareness to the care you, the viewer of this post, might receive. I try not to make a fuss about my pets because they are all pretty healthy and we don't require much. But in recent years it seems harder and harder to get great vet care here. I will be taking my furry family elsewhere for vet care and I would do your research on other vet facilities in Springfield to see who can truly accommodate you and your pets needs. Giving 2 stars because they have a piece of my heart for putting down our very first dog and we have been getting care here for over 20 years.

West Lake Animal Clinic is the best, by far, any of the clinic in Springfield. I wouldn't go any…read morelace else. They are very caring people and when it was time to let my fur baby go across the bridge to her rainbow, they were so thoughtful for my feelings and her comfort. By far, THE BEST. When I get ready to pick up my next rescues, they will be who will be taking care of their health and well being.

I have been taking my dogs to AMC for decades. I have a thing for difficult dogs and they have…read morealways treated them with respect. When I noticed discharge coming from my dog's eye, they were able to get us in the same day on a Friday afternoon!! The techs took their time making friends with a feral dog I adopted and allowed us to do multiple "happy visits" prior to his actual vaccines. They are always kind and patient. We appreciate them!!

We came to this vet having been let down and soaked for 1000's by several others in Decatur and…read moreeven the UofI hospital. Five Star Vet finally gave us the logical and straightforward attention we needed and got our doberman the simple medication he needed to help with his condition and save his life. 10/10 would recommend this vet!!