I could not give this business a lower rating. We have been waiting for our carpet since February…read more3rd and it is almost October and still haven't received it. The store manager Blake Ellis is thee most dishonest person I've ever tried to do business with. She has given us dozens of excuses on why we can pick up our carpet from the order wasn't processed, the truck didn't come, it was ruined in our warehouse and we cant find. She has refused to give us a refund and we ended up having to file a charge-back with our credit card company. she lied again and said she couldn't issue a refund because we finally were fed up and filed for a charge back and when I called her POS provider Square as well as our credit card company and stated that, Square's customer service rep literally laughed and said why would they delay the process at all and that wasn't in their best interest in any way. When we try to call the store she turn the phones off and when we do happen to catch her at work ( which is extremely rarely) she hides inside and refuses to answer the door. This is the worst and most dishonest company I have ever worked with in my 43 years on this planet. PLEASE LEARN FROM MY MISTAKE AND AVOID THIS BUSINESS AT ALL COSTS. We have filed complaints with the City of Clovis, the New Mexico Attorney General (case #NMDOJ-ECS-20250827-B778), the better business borough (case #23802444), the Clovis Police Dept (case #COD C2503215722-0), Square point of sale services, as well as their carpet supplier Shaw carpets. If you value your time or money at all for the love of God do not do business with Rocky Mountain Flooring or Blake Ellis.

Blake was awesome, I called her as Lowe's refused to do a repair on carpet they installed three…read moreyears prior (stated I needed to replace the whole room). My initial call (January 27th in the afternoon) was to do an install on one of my rooms and see about a repair in the other room. Friday (January 29th) morning the installers were a the house getting things done. Shush don't tell Lowe's I saved $451 on the install for one room and it was the most professional and hassle free buy so far this year!!! Thanks Blake to you and your professional team, you guys rock. Brad

Use them! The carpet looks great. I am rarely satisified and I love this carpet. He was quick and…read morehassle free. I highly recommend.

From the owner: Specialize in carpet and laminate flooring installation and carpet repairs. Contact us at…read more575-623-6999.

Brock's Carpet is the best! Their customer service is great! The materials are quality and their…read morecrews are hard working. Was very impressed with the competitive pricing. I highly recommend and look forward to using them again.

We were wanting tile options for two separate rooms of our house. We expected at least three…read moreoptions for each room. We had an appointment and arrived on time. The sales rep that helped us was helping a walk-in and left us waiting. Another rep at the front desk pointed to a tile that was set out for us. One tile! Absolutely no customer service. We walked out and headed elsewhere where we got the best service ever.

The product was as good as we expected, however Matt seems dishonest. We had him measure the area…read morewe wanted the flooring for and he gave an itemized quote, my husband decided to install it himself as he has done this before, saved us over $3000, and all went well. When he finished the project however, that's when my husband found out Matt padded the quote by over 100 square feet and 130 feet of trim. When he called to see about them buying back the left overs, he was told they would charge $150.00 freight, 30% restocking fee yada yada. We will be going elsewhere for the rest of our flooring needs.

My former boss recommended Audra to me after I ran into issues with my original contractor. I had…read morewater damage from a faulty water line and so this was going to be 90% insurance work, but I still wanted the best outcome for my money, as well as my insurance company. It was the best decision I've made in a long while. As another reviewer noted Audra also met me at the flooring shop and helped me pick out a lovely luxury vinyl plank and I am very happy with the results. Her husband Jeremy is also the lead installer and his crew was professional, punctual and spot on with their time estimate. Today, September 3, 2025 they are about to finish up. They swept up debris and any other items from the demolition and the installation. I've already recommended them to friends. Thank you Audra, Jeremy and your crew. LizH

We hired this company to put flooring and trim into a commercial space. The trim job in the…read morebuilding was left unfinished that the wife said could have been done, they left old dry adhesive for the trim, were unresponsive when we asked for a small refund to finish the job and the husband and wife who own the company do not communicate well with each other. We ran over a month behind getting into the building. It's like they gave up on customer service when they received our check.