I wish I could have a better review for Tony. I really had great expectations. I am providing 2…read morestars because he was quick at responding and performing the on-site visit. Jobs were fairly priced, not on the high or low end. He was nice and seemed knowledgeable.
Unfortunately, the above was the extent of my good experience with this company. We wanted to initially move forward with 2 jobs at our place, totaling about $9,000. Upon completion of these 2 jobs, we had another 2 bigger jobs coming in which, based on previous quotes, would have been about around $100K total. If our experience would have been good, we would have chosen them for these other 2 jobs. Unfortunately, this was our experience that made me waste 2 weeks of my time that I could have used to perform the work already:
1. When we told Tony we were ready to move forward and asked for a contract, he didn't have any templates to provide so I asked if he was OK with me drafting one. He agreed to it.
2. After spending time drafting a standard contract for both of our protection, indicating payment timelines, guarantees, proof of insurance, and work to be performed, we received a text saying he doesn't want to go through all this trouble. OK... I wouldn't do any job without licensed and fully insured contractors so, if they can't prove that, I don't move forward. Better safe than sorry!
3. Then I got another text apologizing and saying that they can take the job and just asked for a minor change in the contract before signing it, which was related to the payment. I made the change and I also offered him to provide any template he feels more comfortable with if there was any concern. He confirmed there were no other concerns or changes he wanted to make.
4. I sent him the updated draft to be signed, then he came back saying that the warranty request was "silly". I initially suggested 20 years because that's what other contractors offered. In order to make it work, I asked him what he feels is fair and feels comfortable with. At this point, his answer was that he doesn't want to go through all of this for a job.
To date, I am still trying to figure out what was exactly the issue: do they have insurance? are they fully licensed? do they know how to perform the job I was asking for and feel confident with their workmanship? If the answer to all these questions is 'yes', then I do not understand the reason why they wouldn't want a contract for both, my and their protection. The only thing that comes to mind is that either of the questions above comes with 'no' for an answer, and/or they are choosing the jobs where they will make more profit.
They made me waste 2 weeks of time and I now have to start over looking for a contractor, or just take a couple of days of and do it myself. With respect to the other $100K projects, I will look for a company where that provides a signed contract like any serious business.