I had a pleasant experience with Aaron at the CAR LOT off Speedway, he made me feel comfortable while going through the process of financing a vehicle. His customer service skills are great, friendly, attentive to not only me but others that were waiting to be attended to. Although it didnt turn out to my favor, it was ok, Aaron demonstrated professionalism, understanding and compassion. read more

The Car Lot - Car Dealers Near Me - Tucson, Arizona

It's been 2 years since I had to resell the car I was given here due to transmission issues. I have yet to receive a reimbursement for the gap and warranty insurance I paid for. Devon Dawkins and Yvonne Cuthbertson are the worst. DO NOT BUY. Update: was promised a 2 day fedex delivery. They did not follow through. I only found out after I called to see what was the hold up. had to drive an hour to pick up a check. They're expecting this review to be updated to 5 stars, but this is my update. read more

The end of Feburary I filled out the online application and got a call back. I was told I was assigned to Mario, and he'd be giving me a call when "he came in later"(it was already 1030am). I never got a call, so I called back the next day, expressing my desire to quickly see if financing could be done. I said I wanted to minimize my time at the dealership and wanted to work credit out virtually and then just come down and sign documents, pay money, pick up the vehicle, ect. I was told that was not possible, they won't run credit unless I'm physically there. The dealership is far from me, so at the time I was unwilling to go. Later that week, my girlfriend, hearing my experience decided to call. She asked if she could do the whole application virtually and the lady she spoke with told her yes, that was no problem, and said to go online. Weird, right? At this point we are going on 3-4 days no contact from Mario. I was in the area this past Saturday on the 1st and decided to stop by. I met Mario in person and he was nice, albeit a bit standoffish and awkward. We completed the credit application. I expressed that I was told he'd call me, and he didn't apologize or even acknowledge my complaint. He asked for a cosigner so I told him my girlfriend was willing. He said if I gave her his number, he'd text her the link. He offered to text it to me, but I said he can just text her. I provided the number. He said Monday to call him so he can review her info. She never got the text. I called Monday and spoke to Mario. He said he thought I was having her go online(which wasn't accurate). Frustrated, but wanting to do a deal, I let this go. He sent the link and she completed it immediately. He called her and told her he would attach her application to mine and start working on it and it would take a couple hours. Mind you this is the FIRST TIME he called anything related to my application. And it wasn't me he called. Again, weird. He texted me and told me he'd call in an hour or two. This was around 1030ish am Monday 3/2. 1240 no call. 130 no call. At 317pm Monday I texted, "any update?" Nothing. Tuesday(yesterday), I called in the morning. I was told Mario wasn't coming in that day. I asked fir an update. The man who answered, Adrian? I believe, told me he wouldn't have any info since "Mario was assigned". He took my number and said he'd check. I was muted for 30 seconds then hung up on. Okay. Now today, after still nothing, I called at about 12:15pm. I was answered by Andrew. Asked to speak to Mario. AS I TYPE THIS, I have been on hold for 19:33 with no sign anyone cares that I'm holding. Finally at 19:47 Mario answers, this time he does apologize, but states that Monday was very busy and they were shortstaffed Monday and today and he was off yesterday so he wasn't able to get back to me. He put me on another hold while he found a finance manager to see where we were at. I'm writing this review live as it's happening. We're now over 6 minutes on hold. 27:57 total time. Mind you, I am not upset at a bad deal or too much down, or anything of the sort. I just want some form of answer. Even a "no" is fine, just don't leave me in the wind like this, it's unprofessional and amateurish. Speaking of leaving me in the wind, 30:09 total time. 9+ minutes on hold. 30:39 Mario returns. He says he is "working on it now" and it'll be 15-30 minutes to get an exception to process the loan and get terms. He says I have a "good chance" and they just need to get that exception. He says and I quote "full transperancy, I'll let you know any updates soon as I know", and reiterated he'd call in 15-30 minutes. Do you want to guess if I got a call in that half hour? Of course I didn't. Now it's Thursday 426pm, they ran my girlfriend's credit and my own a THIRD time with no contact, no update, no info, no yes, no no, NOTHING. I don't know if The Car Lot just is like this in general, or is it just the fact Mario is incompetent and bad at his job, but either way this process has been needlessly frustrating, devoid of professionalism, customer service, adult communication, and reliability. If you do need to call these people, request at least to be reassigned if you get Mario. He is seemingly wholly atrocious at basic adult skills, mainly basic communication and realizing the importance of keeping one's word. But overall, do not go here. Amateurs and unprofessional twats shouldn't be selling cars. read more

The absolute worse place I have ever tried to buy a car. A complete joke. I have been trying for 4 days to purchase a vehicle from these guys only to never get any traction. Spoke with 4 different people and no one could give a crap about making a sale. I literally told them on Saturday I wanted the car, financing was done and they told me they do not deal with out of state sales on the weekend. Here it Tuesday and still nothing. Save yourself the hassle and go with a reputable dealer. No wonder they have 3 Stars!!! Steven is a horrible salesman, avoid him and the sales manager sounds like a 15-year-old with no experience. LIterally raising his voice to me. read more

Buyer beware! I was informed today that the vehicle I purchased from the CARLOT needs a new engine and I cannot drive it. Bought this car not even 10 months ago and have had nothing but issues since the day after I brought it home. So much money wasted. When you call them they will give you attitude because you are upset and tell you there is nothing they can do. This vehicle is only a 2022. Should not have issues like this and definitely not need a new engine. Im hoping this post helps someone else. If you do decide to go with them make sure to get your own inspection done! read more

this was the best car lot I've ever been too. Half the bad reviews are of people who are dumb and honestly don't know how specific things work. Some people are so incompetent. But I bought a car from Car lot in October and had a slight problem with my tire and they had it fixed for me the next day. Everything was smooth and went great. They set you up for really good financing plans and it was really smooth purchasing the vehicle. read more

The Car Lot - Car Dealers Near Me - Tucson, Arizona

They have a great mix of vehicles in a very crowded lot. Our experience was less than desirable. We test drove a couple of cars. The one we were interested in was a Volkswagen GTI. I didn't feel comfortable pulling the trigger on the car until I had it thoroughly inspected by a mechanic. We called the sales guy and asked for permission to take it to a certified mechanic to put it on a lift and get a thorough inspection of the vehicle. He told us that we could absolutely do that so we set up a time to go do this.. We made an appointment at the car lot and we made an appointment with the mechanic that we trusted.. unfortunately, when we arrived at the car lot, they wouldn't let us take the vehicle to the mechanic without coming up with a "drive out price". I told him I had no idea what that price would be until I had the car inspected just as I had communicated over the phone.. He went and talked to the manager and they refuse to allow us to get the car inspected. So, we walked out. My guess is that the car needed a lot of work and they didn't want to be found out. read more

Not honest pricing and poor business practices. I was very interested in a vehicle and paid for an inspection since I'm out of state. Was on the same page (I thought) as the associate and they were getting back to me on a price. Then I received a call within the hour that they sold the car shortly after that phone call. Very dishonest, I shouldn't have even wasted my time. Don't use these guys if you are out of state or if you're concerned they're going to yank you around when you are just doing your due diligence and research before a major purchase. read more

The Car Lot - Car Dealers Near Me - Tucson, Arizona

they are dishonest these AJ I told him I had been preapproved through my bank. They took it themselves to finance through the company they chose with high interest. The engine light was on the windshield was cracked. Tires were bald. never fixed what they said they were gonna fix. They are Russian liars thieves they told me to lie to the company when I got my welcome call and to say that they receive cash for down payment supposedly because company does not want to hear that they didn't get the down payment after not fixing what they said before warranty was out. They had an attitude because they didn't get their down payment the audacity of the black man to wanna shake my hand, I looked at him like he was then went and got Roman as a bodyguard. I'm a 6 year-old disabled woman. Why a bodyguard because I wouldn't shake a hand they put me through I don't doubt that they were all in it together to scam me after I had already bought it off a jeep off and this is how they treated me. They had the audacity to go behind my back. Call my son, which is married to first cousin. my financial business should've been confidential and he should've never made that call to lie to my a lot of problems all for that mighty dollar in a crooked way I recommend you don't even stop at I know a few people that they have scammed mind you my engine light was said they're fix it. They put a Band-Aid on it the transmission when I put it in reverse I could hear a very bad noise. They took it supposedly part took forever to call me that that part was in because they wanted the warranty to run out. They had an ugly ugly attitude because I made these calls to see if the part was in they had some wet back as a that looks like he even know anything supposedly after he put that part on the transmission, they didn't bolt the cover that goes mounted to protect it. It got caught on my the next day and of course they lied. Denied it. I also went to buy my daughter a car. They told me lied to the company. They had a crack on the windshield from to the which is from the driver side to the passenger side severe the tire were bad. The radio was bad the fender was not lined up like it had been wrecked. They are very dirty dealers. They should not be in business and I think they came from Russia just to do that after all, they showed up as refugees. I highly let me repeat myself. I highly recommend that you not buy from The Car Lot fat Roman the manager all he does is his office and play games on the computer. He is a piece of You know what fat B. d you're only getting fatter and fatter by the minute miserable thing and black man you'll never stop being that dirty liar and you Mario you're stupid. You're a have to answer to God at sucks scammers thieves, liars jokers EVIL as fuck a was te of valla your not Sons of God EVIl never honest eat I G Scums maget yes you asked me to write a review when I bought the Lexus energy and I paid them off this time when I went in you told me that the only company finance for me was crappy car that I have right now and that is a 2020 Nissan Sentra and a 2021 Nissan Sentra shame on you read more

4hrs of my life wasted thanks for not helping me get a car I really thought you guys would go above and beyond and save my day but unfortunately you made it worse not happy with the service read more

Trying to buy a vehicle, I have great credit and a huge down payment... Steven the sales man.. Will not follow up ive had to call at least 5 times and I get "were still working on it""" ive even sent a pre approval... this place sucks!! Im on hold as we speak.. moving on... customer service sucks!! read more

I always thought that car lots were in the business of SELLING cars. Not in this case. I texted them about a vehicle on their lot, after 2 hours still no reply. I called them and they were clueless. It must be nice to have too much business at your lot that you can just ignore customers that are interested in buying a car. Go figure. read more

The Car Lot - Car Dealers Near Me - Tucson, Arizona

Went online and sent in an application for approval on a car. I received a notification that I was approved for the car and to come in. WHEN I get there, I was then told I was not approved for the car, but for the car the bank deemed worthy. Even though they told me I was already approved for the car I chose online. Deceptive business practices, bad salesman, rude, and lies...lies...lies. Do not waste your time and go to a more reputable car LOT. read more

Be careful when purchasing a car from here take it straight to a mechanic. I have had issues from the day I bought it and nothing was done. Has been in the shop multiple times and still have a list of stuff that is wrong with it. They wont do anything to help either. Update: Received a call from the dealer in regards to the issue and they blamed me for cancelling their $4000 warranty with a bad company. So its all my fault that the car is a piece of crap and they dont even care. read more

We just purchased my dream car at The Car Lot on speedway. We received excellent customer service by PJ and Ed Sales Manager. We got a great vehicle for a great price and they made it so easy. Thanks again for all of your help. We highly recommend to all of our family and friends! read more

BE WARNED!! Please don't ever do business with these crooks, especially EJ or ET or whatever this clowns name is! This guy defrauded my elderly Mom & Disabled Veteran Father out of $1000! We had looked at a car and asked if they could hold it for us. They asked for $1000 "hold deposit" which we did. We never signed a purchase agreement. A few days later we had a health scare and kept in communication with the dealership. We ended up deciding to go a different way and asked for our deposit back. EJ openly threatened my elderly Mother by saying "If you don't sign this no harm paperwork you're not getting any money back!" He also said "We're only giving you $500 back and that's just because we're doing you a favor!" Please please pleas be warned!! These are not good men!! The other dealership they run out of is called PARAMOUNT AUTO SALES LLC 7920 E 22ND ST TUCSON, AZ 85710. They run both car lots so please be aware and steer clear of them! I can't wait to file this paperwork with the Attorney General and the Dept of Transportation! Oh ya let's not forget they cashed the hold deposit 23hrs after they had it with zero communication with us! These guys are bad people!! read more

if I could give less stars I would stay away from this dealership they lie to you steal your money and is very very shady company never buy a car from them read more

Went in looking at car The salesman sat me in office pulled up their website and said I could look on the computer at what they have...well shit I could have done that at home. I found a car listed as 5500 dollars I just need something for now and could pay it outright. Then all Of sudden there is a 1700 dollar up charge since I did not have a trade in. Then there were fees for tint(never asked them for that) and reconditioning of the car. So for and old car high mileage advertised for 5500 out the door with all their fees and yes tax and title was 10,000 dollars. I got up and walked out. They claimed they wanted to help but left me 30-45 minutes at a time several times and the process jump on the car...amazing! Never again!!! read more

There are so many choices in Tucson to purchase a car that it can be overwhelming. I strongly recommend if you want a used call that is 5 years old or newer, and has low miles than there is only one choice. The Carlot on Speedway near Craycroft. You may have heard there commercials on the radio. They do back up there commercials. They will work with any credit or down payment to get you what you want. The lobby and cars are all very clean and smells great. The staff do not haggle you into anything, and I never felt pressured to buy anything. I talked them down to her the car payment were I wanted and it was a success. Go here for your next used car purchase. read more

Would rate 0 stars if possible, unwilling to negotiate, you only get the price online if you trade in a car.

I saw a car on Autotrader, but when I wanted to purchase they told me the price was $1,750 higher because I wasn't doing a trade in. I was still interested so received details on the actual price, which also added in $599 documentation fees, $599 reconditioning fees, $549 tint cost, plus taxes and registration. I would not trust The Car Lot and will be buying a vehicle elsewhere. read more

Misleading pricing on the website. You have to drill down and read the fine print. They left us waiting for 2 hours for them to show us the numbers on a car we wanted to purchase. The finance person was rude. They are unwilling to negotiate at all. read more

I can't even give these guys a star because they basically stole my sons paid off 2024 Toyota GR Corella. He is a disabled vet and I am his guardian and Conservator and he wanted to drive for Uber (which is a whole other issue). He had no credit at 35 years of age because it was locked and somehow these con artists gave him a loan at 15% interest for 12,000.00 dollars on a car that has after market parts and is a Subaru. Basically they ripped him off! I would not trust my self to see these people people in person because I might beat the crap out of them! They won't even return my calls because they are afraid of the reality of what they did. I am sure I have legal recourse, but my son is embarrassed and wanted me to leave it. So hard lesson to learn but Hopefully he will understand there are sharks out there. Stay the hell away from these people. read more

These people turned me down with $14,000 cash in hand. I thought cash was king but after leaving here, I'm confused. They don't want to negotiate price even though their website listed the car for $13,000. In the grand scheme of it all, they're actually selling the car for $17,000 despite what they post online. Thing is, I don't have another car to trade in which apparently is all they care about. Sort of prejudice if you ask me. Especially considering how grossly packed their lot is. They're in the business of collecting, not selling. Honestly, they don't want to sell you a car, especially folks that don't have a car. The website listed price is entirely bait and switch. Fake you out, then turn you down. Wouldn't buy a car here. They don't wanna do business with you, they wanna lie to ya and think that's a good business model. It isn't. read more

Rey and the staff at Car lot were great. Got my wife in a new Nissan. She absolutely loves it. They stayed 1 1/2 past close to help us. Highly recommend them. read more

It was a very easy breezey experience! I had a car I had in mind, made an appointment with Eric and he helped us out. It was a great experience and for the first time I didn't feel pressured or anxious about anything. I highly recommend purchasing a car here! We were in and out with a trade in and new car in under 3 hours. read more

Unfortunately I've had a horrible experience and advise anyone looking to go elsewhere! It was not easy, fun or exciting. I did not want to finance but was talked into it so that I could purchase a more expensive vehicle. Once home I hated it and have had 3 major problems. So I went back in a month later to trade it in and they said my car had depreciated $8000 in one month! I know it's used cars but that's ridiculous! read more

Called this place to ask a few questions the guy that answered was of no help. They will turn around and ask you questions and try their hardest to get you to come in before ever answering your questions. Definitely would not recommend doing business with people like that. There are several other professional car dealerships. These guys just seem like a bunch of bums trying to hurry up and scam you out of your cash! I recommend auto ninjas. 5 star reviews and the best place to shop for your new vehicle read more

Well if they would inspect the car before selling the car it might prevent problems. This review is regarding Paramount Auto but they own by the same people. FYI The Car Lot is owned by the same people. I bought a 2015 Honda Odyssey on July 1. Today is July 24 I have had the car for partial amount time of 6 days. The rest of the time they have had It in their "shop" which it is even questionable if there is a shop. The AC wasn't working day 1. They said they fixed it 5 times and always said it was working. The last time it went in they finally gave me a replacement car to drive while they fixed it again. It's been over five days and the temporary plate on the replacement car has expired. They said at the time of purchase that they would give me 30 days to bring it back to take care of any problems. I'm going to guess that they don't mean 30 days of me having the car in my possession. They swear to having the best mechanics in the city. I don't think that's possible if they can't fix AC in Tucson and they have had the car for almost 20 days in the shop!I DO NOT recommend purchasing a car from Paramount Auto Sales or the Car Lot. If I ever get the car back and it's working for more than 10 minutes I might consider changing this review. I got the car back Friday July 26 the car still blew hot air. When we left they asked if I would change my review now! They swore that they put $2000 of parts into it and it still doesn't work. I took the car to BigO to have them check the AC checked. They did $300 of work on the car and the AC is working for the first time in a month of owning the car. I went back to a Paramount and asked them to pay me this $300. The said they fixed it and it was working. They said they did the same work that BigO did. Even if they have the best mechanics they couldn't fix it. I asked to see the work orders for the $2000 of work they did and they wouldn't give it to me. All they want is good reviews online. They don't care if the cars work. Big O said the cabin filter needed to be changed. Paramount didn't even do that before selling the car. They asked me to leave instead of the opportunity for me making the review better by refunding the cost for me to fix the car. Unfortunately some of the people seem nice to deal with if you are buying a car especially in Arizona I expect that the AC would work. read more

So unprofessional. They make you feel bad guy for their mistake. It took hours to buy a simple car.

I recently put a $200 deposit on a vehicle offered for sale at The Car Lot in Tucson, Arizona. (thecarlots.com) (2014 Honda Civic Si. VIN: 2HGFB6E52FH707361). The dealership is advertising the vehicle as having a new clutch but the Car Fax does not reflect this anywhere. The vehicle had numerous mechanical problems not addressed in advertisement or during my inquiries. Additionally, The Car Lot is offering a Hyundai Velosetor (VIN: KMHTC6AD1GU285640) with a Car Fax showing no accidents. The front driver side quarter panel is being held on by rivets, the grill and fog light housings are completely separated, there is obvious damage to the front bumper from striking something, and the steering pulls very hard to the right. The Velosetor pictured for sale on The Car Lot website is not the vehicle being sold (photo shows grey but car is black). I was unable to purchase a vehicle at The Car Lot because nothing offered to me for sale matched either maintenance records, advertisement from The Car Lot website, or met my price point/needs. Despite being told by Salesman Marco that my deposit would be refunded or put towards the purchase of a vehicle, my deposit was not refunded. The Car Lot did not provide me with a copy of a deposit agreement signed by anyone at the dealership or a witness. When I requested my deposit to be refunded I was told it would not be. read more

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I recently had the pleasure of working with PJ while shopping around, and I cannot recommend him highly enough for his exceptional customer service from start to finish the process was smooth and stress free. read more

Heard an ad on the radio and was in the market for a new car. Spoke to Fernando and told him I was pre-approved and wanted to start the process. He said he would call me back. He called back got some more info, and again said he would call back. I noticed a bunch of different inquiries and called to see if that was them as they where not for the lot, he said no it should only be one from us. So I locked my credit. He called back and told me it was them and to unlock it again and he would call back. Well never got the call back. Guess I wasn't worth Fernandos time. read more

Jason was outstanding. I made an appointment, showed up a little early and " the big guy" aka Jason was helping another customer. I introduced myself and told him I would ake a look around until he was finished. Jason came back shortly there after, greeted me with a smile and a firm handshake. He made ne feel comfortable and zero pressure. I knew somehow, someway I was going to buy a car from this guy! Thus was my second dealership I visited that day and the last m. I drove in in a rental car and left in my own car. Kudos to Jason you're awesome. I'm going to send all my friends your way. Professional, courteous, personalized service and 100% transparency. The Car Lot is the okace to get a new ride! Nate " Uncle Nate" Stephens read more

Went to The Car Lots today browsing around. Josh was amazing he and Hammed were so helpful. Buying a car from them was hassle free. They were never pushy and never once made us feel like we had to buy a car from them. The atmosphere was great everyone was so friendly. Very helpful. Thank you so much Josh and Hammed read more

"The Big Guy", which is what the other salesmen were calling him, was very helpful, informative, and not overly pushy with trying to sell me everything. He assisted with finding a car in my price range. read more

0 stars for me. Wanted to sell a car and advertised things in the car that weren't there($1000 stereo to be exact)( also no spare tire in the car). Didn't even try to lower the price even a penny. Broken window on the vehicle and was told it would be "fixed" found scrapes on the fender well and didn't want to do anything about it. Then ran credit even though I didn't care to go for their payments. They talk about a 2 year maintenance plan for their cars which is a lie. It's just a discount plan. Don't be tricked by these scammers. Run from this place...don't walk. read more

Do not shop here if you are looking for a vehicle this place is horrible when it comes to selling reliable vehicles. For starters I traded in which what feels like a mistake a perfect 2013 Honda Accord for a 2010 Camaro ss. I'd like to mention that it has only been 28 days I did not buy the warranty because I was fooled that these were good people .since I've purchased the vehicle a few days after purchasing my starter begins to go out and my harmonic balancer falls off!! How those should be torqued to the point that it's almost impossible to come off. Sure they fixed it but then a week or so later my rear strut starts to clunk take the wheel off turns out one of the bolts was forced in and stripped and was sticking out halfway brought it to their attention and was told they can't do anything since it's normal wear and year makes sense not! lastly I go to start my car up Friday now the car is knocking bring it to their attention and at first they say alex will be back at 2 to work with me I call at 2:10 and it's oh I don't think alex is coming in today very inconsistent with their word finally get a hold of him and at first he says we like to take care of our customers so more than likely we can fix that knocking then sneaks in a no promises so he talks to his gm and his gm's only reason on why they couldn't fix it is because it's been longer than 15 days? So you sell your customers cars that are problematic left and right and don't even care to take care of them? Pitty really thought that Alex hammad and mustafa were honest people guess not photos and videos below to show proof Edit: tried uploading video of car knocking but it only allows pictures read more

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We purchased a vehicle from them and it has been a terrible experience since that day. The car has so many issues that have come out. There were already known issues that were supposed to be fixed. Only one issue of many were fixed. They have even been to cheap to put on new wiper blades as they were supposed to. There is a sign in the lobby that says EVERY car comes with a 2 year maintenance plan. But that is not true and when I told one of the salesmen about it during a test drive and he said that he knew but it wasn't true and continued and said that it was like false advertising. I explained that it wasn't like false advertising it WAS false advertising. He said that he would tell his boss. I suggest that you look elsewhere. The cars are terrible quality they have bad business practices. They don't honor their word. read more

I got a Ford from here. Ford sold my car to an auction with transmission problems. The Car Lot bought it from the auction with transmission problems and passed the codes and sold the car to us. I didnt even have my car for a year before it turned into toast. DONT BUY YOUR CAR FROM HERE!!! read more