I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

DO NOT SPEND $1 AT CARMAX VIRGINIA BEACH. Not on a vehicle. Not on repairs. Take your business…read moreelsewhere. My daughter purchased a vehicle here in June. We were repeatedly assured that CarMax thoroughly inspects its vehicles and that hers was safe and reliable. Within ONE WEEK, we were already dealing with a warning light. Now, additional mechanical concerns have left us questioning the quality of those inspections and the assurances we were given. It took TWELVE phone calls over THREE DAYS, plus contacting CarMax across multiple social media platforms, just to get ONE returned call from service leadership. When I finally spoke with the manager, his explanation was that he had been on vacation. Apparently, accountability takes PTO, too. When I requested the vehicle's complete pre-sale inspection and service history, I was told it couldn't be provided. Interesting, considering how heavily CarMax promotes its inspection process. When I questioned the salesperson's assurances, service leadership essentially told me that wasn't their department's responsibility. And, of course, the predictable response: "She declined the extended warranty." Yes, she did. She also purchased a vehicle based on repeated assurances from your sales team. Declining an extended warranty doesn't mean a customer forfeits the right to question the condition of the vehicle they were sold. CarMax is now willing to evaluate the vehicle for over $300, with repairs at our expense. Given this experience, I wouldn't trust this location with another dollar of our money. What concerns me most is the complete lack of ownership. Sales isn't responsible for service. Service isn't responsible for sales. Leadership can't return calls. And somehow, the customer is expected to accept all of it because it's "company policy." My advice to anyone experiencing issues with this location? BE LOUD. Document everything. Contact corporate. Make your concerns public. In my experience, twelve phone calls weren't enough to get a timely response. It took reaching out across social media before someone finally called back. This was our first CarMax purchase, and it will absolutely be our last at this location. I strongly encourage potential customers to read the recent service department reviews before making a financial commitment here. My recommendation is simple: DO NOT SPEND $1 AT THIS LOCATION. Not for sales. Not for service. Not for repairs. Go somewhere else. A company's reputation is built on how it treats customers when something goes wrong, not just how quickly it closes a sale. Based on our experience, CarMax Virginia Beach has failed that test spectacularly. Corporate is reviewing our concerns. I'll update this review if their response warrants it.

I can't say how stoked I am to be the owner of the 2008 Chevy Avalanche LTZ that I purchased from…read moreOrange Auto!!! I came across this awesome place on Monday the 2nd of April 2018 while actually going to look at another Avalanche on a different lot. The Orange color of the building caught my eye, as well as the color of the truck (white) against the building itself. After test driving the truck on Monday, I had my wife look at it on Tuesday and she gave me the blessing to buy. The manager Kelly went above and beyond to answer any and all questions/concerns that I asked of him and at no time during the process did he pressure me or my wife! If you are looking for great friendly top-notch customer service...go check them out, as I highly recommend them to anyone who is looking for an awesome car buying experience!!!

This is a fake terrible dealership and id bet $1,000 that almost all or at least most of these…read morereviews are fake, cuz me and my husband purchased a 2017 Hyundai elantra 6 months ago and they said they would send our hard front anx rear plates in the mail and the sticker shortly after we left them, we'll now 6 months later..and they no longer answer our calls or texts, and I just googled them and it said they are permanently closed, its a scam auto shop, and onto of it all..the car has nonstop steadily falling apart Lil by little one problem after another, its ridiculous, we're gonna find yall..and we WILL be sueing .

Excellent service for my 2013 Volkswagen. Stuck exactly to the estimate give and even honored…read moremilitary discount. I will go back with my other vehicles.

Heading on a road trip cross country and needed a part for my car, within 24 hours. Upon calling,…read morethey were friendly and extremely helpful. They ordered the part and squeezed us into their busy schedule the next day. They checked up under the hood for us and did everything they could, with a smile. Thanks you Chiefs!

My daughter paid off a $10,000 loan in 3 years and they've closed down and she hasn't received her…read moreTitle. The loan has been paid off for 3 weeks now and their only contact was an informal letter w/no signature stating where to make payments which is a UOS Store with a mailbox. This isn't kool!!!!!

From the owner: We here at Best Price Auto Sales always give our customers the best experience we can, whether it's…read moreprice, service or attitude, our goal is to make purchasing an automobile an all around positive experience.

I bought couple of cars from this place. Each car had over a year before upgrade to better one…read more Always was good experience. Thank you John and his family.

I can't even begin to describe how grateful I am with how this dealership treated me. The owner,…read moreJohn Gabriel, worked with me when I explained I had a horrible experience with a previous dealership where I drove 3 hours away and I made an appointment and they sold the car to someone else while I was test driving it, and he promised to work with me to make sure I don't have a similar experience and he really did make it happen. I drove 3 and a half hours to get there and immediately I could tell my happiness truly was their priority and they care about their customers. The other two associates were also incredibly friendly and helpful when walking me through the actual buying process. They made sure I was all set before making my drive home by making sure I had a full sized spare tire, when I brought up my concern that there was no front license plate mount they instantly took action to make sure it was fixed for me, and a full tank of gas! I went home with an amazing car and an even better experience. Thank you so much!

We needed to purchase a vehicle quickly due to my boyfriend taking a new job an hour and a half…read moreaway. We were looking for a gas efficient used vehicle that we could pass down to our daughter in a few years. We started looking at One Owner Auto and never looked anywhere else. We were greeted by a gentleman named Bryan who was very personable and had all the right answers. He showed us numerous vehicles and offered his unbiased opinion. We ended up purchasing a Hybrid. Bryan made the entire process very easy, with no hidden fees tacked on like most dealerships. There was no back and forth, no shady transactions. We had our tags and title and paperwork completed in about an hour total. The whole buying process was very clear cut and we love the new vehicle! I would 10 out of 10 recommend this dealership if you are in the market for a new vehicle. Ask for Bryan, you will not be disappointed!!!

I did not think purchasing my first car would be such a breeze! Bryan was awesome & made my…read moreexperience wonderful :) Paperwork took maybe 15 minutes...The vehicle purchased already had 30 Day tags ready upon arrival.Great vehicles at very reasonable prices! If your on a budget, I would highly recommend to check them out. Small Family owned business with 15 years of experience!!!

Long-time customer of their Yorktown location, glad to see they're on Southside now…read more My family has been going to their Yorktown location for years, and have had great service on all of our German cars, including a vintage Porsche 944, a BMW E39 528i, a BMW Z3, and a 2002 Mercedes SLK 230 (which was actually purchased from Auto Haus). My brother since then purchased his car (Toyota Camry) from Chai Douanglee, and couldn't have been happier with the transaction. That was nearly 2 years ago, and the car has performed flawlessly since then. I've always been happy with their service, recently getting a leak in the SLK 230's transmission fixed ath the Va Beach Location. It was cheaper than I expected, and they had me in-and-out in about 80 minutes, getting started right at the scheduled drop-off time. They offered to shuttle me elsewhere if I needed it, but I opted to just wait there in their comfortable waiting room, and catch up on some paperwork. Joey, the service tech, was incredible polite both over-the-phone, and in person, and the service tech (who's name I forget now, but will update later), was also very polite and answered all the questions I had about the car's maintenance, and the service performed.

I took my car for a timing chain service. This was supposed to be a warranty item. The car now…read morehas timing chain noise, it was in the shop for four months and they changed my 7k for the service. The first day I get the car back it has the check engine light on as soon as I drive it out of the shop I return it then I drive it home it dose not start I have to tow it back there it has timings chain noises and they will not do anything about it. I think the only way it to go to court to try to get my money back for a failed repair.

THE BEST PEOPLE, CARS, AND PRICES. VERY TRUSTWORTHY…read more I got the best service one could ever expect at any auto dealership at this place with Marina and her brother. They (the owners) are wonderful people and also very helpful and patient. They were not pushy as you would find at many dealership or used car places, but very laid back and friendly. The prices for the cars are very reasonable and fair. We got a Volkswagen Station Wagon before traveling cross country a week later in it.The back window would not go down so I brought it back to LA Auto Star and they took care of the problem (which it wasn't to begin with; was only frozen due to the cold weather) and they said to come back for any reason whatsoever, if I should need to. Needless to say, we made it across country, from VA to OR with no problems at all this past February in the VW. Very very nice people. I would go back now and buy another car if I needed to. They aren't rated A++ in the BBB for nothing! Thanks for the great car and for the pleasant experience of meeting you LA Auto Star! ;)))) N.B. Now it is late June and still no iissues with the car! Now that is good service all in all!

Terrible terrible place. I couldn't get this place to reply back to multiple requests about a car…read more It's obviously business is so great that they don't need anyone else's

Exhibit A-My experience for buying my first Honda was a great one…read more The dealers are outstanding and unlike other car dealers they give the car you purchase from them a three month warranty! The dealers are upbeat and they make sure you stay on the road....Keep up the great work guys. Doris and Brandie-Honda Odyssey buyer

From the owner: We specialize in Dealership Quality cars at private party prices.read more