NOTE:
It appears that after my review, a slew of positive reviews followed, in hopes that my negative review would be watered down, which is fine(as you can see, until I made my review the most recent was months earlier. Now there are like 5 on the same day smh) . But this is another example of how this business owner is lacking in holding HERSELF accountable for ALL customers. She should be embarrassed by the cake she sold me. Not try to have others post her good work In hopes that my review will not be considered. This is what reviews are for-for the good and the bad, then the new customer can make their own decision from there. Please continue to read about my poor experience with Cece, the Cake Lady.
This was by far the worst experience with a small business owner I've ever had. I placed an order with this company for my son's golden birthday. Because we are still dealing with a pandemic, there was nothing much I could really do besides give my son a super special cake! I chose the Cake Lady because the pictures of her cakes always looked so beautifully done, so I figured a cake with her would definitely be a hit.
I sent her a picture of what I wanted, she confirmed she could do it and set up a time for me to pick up the cake at 10am on January 8th. A couple of days before the pick up date, I asked her if I could switch the time to 1-2pm. She said 1-2pm worked for her. The day of pick up, Cece sent me a couple of emails and one text, that I didn't see right away, saying that she had to leave at 2pm to the latest. My husband got to the door at 2:02pm (due to parking on the east side) and sat there for a few minutes and no one was there. He called me and informed me of this, so I texted Cece (this is when I saw her text for the first time about leaving at 2pm) and I told her that my husband was there and asked will she be back at all. Because we have iPhones, I could tell she was about to respond but she didn't. I waited 20 more minutes, and no response, so I checked my email to see what she actually said there. At 1:53pm, AGAIN 1:53pm, she sent an email stating that we would have to pick up the cake the NEXT DAY in the morning. So she left before 2pm!!!! I immediately texted her back and asked if her employee could be there on the actual day because the 8th was my son's birthday not Saturday, the 9th. Then I reminded her that we agreed between 1-2pm and if this time didn't work, I would have gladly kept it at the original time of 10am. THEN she responded that she wasn't going back and forth with me(which wasn't the case, because she didn't respond to me for almost 30minutes) and that she GUESSED she would have to turn around from going to her COTTAGE to bring me my cake. I couldn't and still cant believe it. This small business owner, with whom I had never worked with before, made it seem like I was inconveniencing her AND she left her business and didn't serve her first time customer for a LEISURE TRIP!!!! She acted like she was gave some huge discount or the cake for free. This cake was $80.00 freaking dollars.
when I made the comment about this not being a 'hook up' cake, she called me and said that she felt 'attacked' by me, and offended. I expressed to her that I am the customer, I should be upset. She left! Then she said that she was in front of her business for an 10 extra minutes, which is a lie because you cant park directly in front of her business. But if she WAS there, she would have seen my husband standing at her door. We went back and forth until she HUNG up on me. I didn't curse, I didn't call her any names. I definitely had my voice raised, but had every right. She was about to ruin my son's birthday for a LEISURE TRIP. She then dropped the cake off at a neutral location, which also kills me, because if she had time to all of that, then she could have waited 2 minutes. I wouldn't even be typing this review if she waited 2 WHOLE MINUTES. Actually I would have, because the cake was, by far, not to my expectations.
THE CAKE
The cake did not look like what I ordered. The top had visible butter knife prints. The layers were COMPLETELY uneven. The bottom and top layers were fine, but the middle two looked like the cake layers were cut on a slant and filled with frosting. SO not only was there a fiasco with getting the cake, she sold me a cake that was not fit to eat (I tried to post on google, but it appears my pictures are being flagged . If so, please search me on Facebook)
I sum this up to say this- don't trust the pictures. Read all reviews. And keep in mind that all customers are not treated equal. read more