I'm so grateful for The Cake Box! My husband had to be in Kitchener at the last minute during his birthday. I'm in California and I wanted to make it as special as I could. The challenging part is that my husband is allergic to gluten. Nothing on Doordash or Skip the Dishes was coming up. I emailed The Cake Box the day before his birthday and they were extremely helpful and accommodating. Not only was The Cake Box able to bake his favorite flavor of cupcake (chocolate) , they delivered them for a minimal fee and added a birthday card. My husband is a picky eater and he LOVED the cupcakes. This made me look like a super wife! Thank you Emily and The Cake Box for saving the day!! read more

We ordered two batches of cupcakes and a cake from the Cake Box. All items were gluten and dairy free, and all I can say is WOW!!!!!!! We are from Toronto where there are tons of gluten free options, but nothing comes close to the Cake Box products. The desserts were delicious (I can't believe the icing is dairy free), not crumbly (a common problem with gluten free cakes) and simply gorgeous. I haven't had a gluten free "confetti" cake since I was a child - this brought back wonderful memories. read more

The Cake Box - Pink ombré macaroon cake - gluten and dairy free! - Desserts Near Me - Kitchener, Ontario

at first i was going to give 2 stars only because when i tried the red velvet cupcake, it didn't taste anything special. I've tasted better red velvet cakes and there was too much cream cheese for my liking. Also, as a cupcake specialty store, i felt their cupcakes were a bit small and didn't look or taste much of quality. However, I gave it 3 stars because when I took a bite of my friend's double mint chocolate cupcake, the mint flavour was very well mixed with the chocolate in the cake which was pretty good. Also, their setting was nicely designed and decorated too. read more

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Not sure why The Cake Box hasn't gotten a higher rating yet, but I think their treats are spectacular. They always have a great selection of cupcake flavours, their cakes are scrumptious, and the buttercream icing on their is so rich, smooth, and creamy. I also tried a cake pop this time, but was disappointed to taste barely any mint flavour in my chocolate mint pop. read more

The Cake Box - Vanilla raspberry cupcake with white chocolate buttercream. - Desserts Near Me - Kitchener, Ontario

Never again will I set foot in The Cake Box. To echo another review of this business, the customer service is absolutely abominable! Since The Cake Box opened it has been a great place to pick up a quick treat, however over time, the service has gotten worse and worse. The staff are snotty and rude and Yvonne stands behind their behaviour. I made the fatal mistake of calling four weeks ahead to book a cake order and I was told that I had to understand that they were far too busy to take my order, unless of course I was prepared to pay $350 for a cake to serve 40! That's when I was told that they could have it ready for whenever I wanted as long as I was willing to pay! Really classy attitude on the part of the sales girl! Perhaps with how busy they have become they care not for repeat business. Enough first timers to keep the store(s) in business for much longer? ...I think not. Get your heads out of the clouds ladies at the Cake Box. The word is out that you couldn't care less about the quality of your product or your service; more often than not people have recounted similar stories of their discontent to me. They seem to be going elsewhere, and so too will I! I will encourage others to do the same whenever I get the chance. read more

If u live in Guelph as I do, there really arent many options for cupcakes shops nearby. So for a decent cupcake u have to drive over to the Cake Box in Kitchener. It is a real standout in the area, there isnt much else to do in the area but go in for a cupcake and a coffee. Cake Box proudly displays a large slection of dummy cakes around their cafe, but are instructed not to touch them. They have a slection of about 10 cupcakes. I have had their Vanilla Raspberry with white chocolate buttercream. It was a real buttercream and it was delicious. I have also had the Rocky Road Cupcake with chocolate buttercream, marshmallow, and nuts it was also good. One of the coolest parts about cake box is the bakery is open concept so you can watch the girls assemble cakes. They also provide cake decorating classes. read more

Today was my first visit to The Cake Box, and I feel a bit premature giving them a rating after just one visit. I tried the chocolate peanut butter cupcake, and while I really enjoyed the chocolate peanut butter icing, I found the cupcake to be a bit bland. The shop itself was quite cute. I really like the look of all of their cakes, though they seem a bit pricey (the tiny cake in the display was $30, and was maybe only 4-6" round). The cakes are nicely decorated, and if it is true that they have cake decorating classes, I would consider giving them a try. read more

Yummy cupcakes and beautifully decorated cakes. I live in kitchener, but work in Toronto - in my opinion these are the best cupcakes in the KW area, however aren't comparable to some of the really good cupcake shops in the GTA. But still a pretty decent cupcake. The red velvet, and the orange carrot are my favourites. They used to have a vanilla butterscotch cupcake that was awesome, but they don't seem to carry it anymore Worth checking out if you have a sweet tooth and live in the KW area read more

This place is a real disgrace. The staff are only there to be paid and could care less about customer service, and don't even get me started on the poor excuse of a manager, Yvonne. I was in a few weeks ago to pick up a box of cupcakes for a work party. I was horrified to see the icing was crooked and they completely ignored my request for a certain colour. When picking them up I was surprised that such a lovely looking place could be run by someone so rude accompanied by the inability to deliver a simple icing colour request. This is a sad excuse for a bakery and I would highly advise you to take your money elsewhere. read more

If I could give no stars, I would. This place has no customer service skills and strung me along over an order for a custom cake which I paid for by e-transfer. They agreed to make the cake, but never gave me a receipt and didn't have any paperwork for my order and after a week of trying to get the person I was dealing with to physically call me to discuss details I got fed up and wanted my deposit back. They refused even though I got no paperwork for my order and couldn't reach the baker by phone. To be fair he was reachable by email but with the details being left till la week before the big day, I had no confidence in this place to actually follow through with making the order to my specifications. There's a previous review of a similar scenario where another customer was out a deposit. Seems I'm not the first one... read more

Bought some cupcakes for my birthday party and the girl there was not very helpful, did not want to take my order, had the nerves to charge me $3 for "customs cupcakes" when I was told they would not do any fondant designs, so I was basically paying for a boxed baked cupcake with whipped cream icing. Not very impressed, since they got my order wrong. If you have a high palate taste and looking for luxurious, beautiful, tasty desserts, you will NOT find it there! Really disappointing, I could have bake them myself and better taste/looking. Will NEVER buy from there again. If your like me, that is willing to pay big bucks for high quality/tasty desserts then don't buy from there cuz it's not what you will get. Hope this helps someone from making the same mistake I made. read more

I purchased 6 cupcakes and took them home to taste...they were just OK. I wasn't impressed that I was charged HST for items that weren't suppose to be charged HST. I would have thought with all of they hype about the Cake Box they would have been a little more elaborate. read more

WORST CUSTOMER SERVICE!!!!!!! DO NOT recommend business here for any occasion. They take your money for deposit and don't give you a receipt so when you come back to do final details they say they don't have any record of you being there . And they say they are looking into it but they make you wait for a week to tell you they can't find your information and calling you a liar because they misplace their paper work when you filled it with them. They avoid talking to you when you call them during the day. Never will I support this bakery ! read more

I agree when I say the staff are not very pleasant and that the cupcakes are ok nothing special. I think you can find much better cupcakes at the Kitcherner Market on a Saturyda on King Street - super good. Wont go back to Cake Box. read more

I was disappointed with the size of the cupcakes. I bought a variety of flavours and they tasted very good but on the small size for a boutique bakery. I don't have a problem paying for quality but I remember that the cupcakes were larger. This was my 2nd visit. read more