Going to start by saying the only reason this review isn't a 1 Star rating is because of the manager, Bebe. If it were not for her kindness, grace, professionalism, and appreciation for real time customer feedback, I would have found a way to give this rating a zero.
I should preface that my friends and I went into the dining experience knowing the restaurant had just opened recently, and that likely they would still be "getting the kinks out". So we came in with our cup of patience and just wanting to have some good food and drinks, which the social media exposure had seemingly guaranteed. That unfortunately was not the case. I won't spend the review talking about all the things that went wrong, because we shared that with Bebe, who stopped by our table unsolicited saying that she could sense our vibe was off and that she wanted to turn the experience around. She did her best, and although the experience was not great, I would come by to try it again in a few months to see if things improved.
What I will share is how unprofessional, and frankly rude and disrespectful the OWNER of the restaurant was. The beginning of our experience was a bit delayed, which our server (I believe her name was Joseline, and despite a not so great experience she was lovely) gave us a heads up at the beginning that everything was a bit behind and apologized ahead of time about any delays. We watched all the servers scrambling, which was understandable because it was busy. But what was strange was that you could clearly sense who the owner was and that he was present during the madness, yet completely unbothered., Despite the restaurant being visibly slammed he was spending more time dapping up his homeboys and flirting with women than he did trying to help his team that was clearly struggling. And I mean STRUGGLING. The poor hostess who was trying to man the line at the door that never seemed to slow down was also trying to bus tables with no bar tray, picking up glasses and plates with one hand while holding the reservation iPad in the other. Meanwhile, the owner was at the bar laughing and joking with his friends, not assisting at all.
After about 20-30 minutes at our table, we not only hadn't received our drinks, we hadn't even received water. Our waiter was clearly busy, so we waved over to the owner to mention that we had been sitting for some time, and simply wanted some water while we waited. Instead of being helpful, the owner was rude and belittling, basically asking which water option we could afford, the $6 bottled water or the free tap water. I responded saying it didn't matter, we wanted to whatever would get to the table the fastest and his response was that it did matter because he wasn't going to bring me something I wasn't going to pay for. I assume he thought we were phased by the price tag of some freaking water, and completely failed to acknowledge the fact that we were a customer that was inconvenienced. He couldn't have cared less, he just wanted to get back to his friends. Which he did the rest of the time we were there, rather than assisting with service recovery as we watched nearly every single table complain about something.
So that is my biggest part of the review. Ownership - HORRIBLE. The rest of the experience will likely get better with time, and I applaud Bebe for stepping up the way she did during that brunch shift, because from where we sat it was not a pleasant one. read more