Came back to exchange 2 belts and they didn't have smaller size…read more Store credit only! So much for supporting small business Lady in store was not friendly also Overpriced. Won't be back.

Horrible experience with this place. I was told within 1 one week my boots would be ready and a…read moreweek half later I called and was told 6 weeks... owners daughter would not identify herself and added more rudeness to the equation... so had to pick up my boots and these is the results very disappointed on a few levels.... Bad buisness... I'm a helper and if you look at my over 500 reviews I believe it's one of the only -minus stars... it literally takes a lot for me to review so horrible... so now my boots are far worse then when I brought them.....

4.13.26 It is really nice this business is (kinda) close to…read moremy house. I came in and dropped off a pair of heels. One of them completely missing. The gentlemen said it would be $15 to replace both. By today's pricing that seemed fair. The gentlemen was very nice and polite. I went to pick them up on Saturday but they are closed on the weekend. (Yelp said they were open on Saturdays...nope) I picked them up a few days ago and he did a great job on my shoes! I will definitely come here again when I need shoe repairs done.

Hidden gem in Old Magnolia. For leather and shoe repair this is the only stop necessary to get your…read moreitems expertly repaired/renewed. The workmanship and cost for services provided was surprising (knowing what other providers quoted for the same services was double). My husband had a vintage leather bomber jacket which the collar was looking rough. He took the jacket to Netto to see if the jacket collar could be repaired somehow. Without hesitation a solution was planned and the jacket is better looking than before. The collar was replaced nicely with leather and it looks like it was the original collar. The craftsmanship was great, turnaround time: great, price: great! Fast forward a week later...leather boots were taken in for heel repair. Picked up boots after 2 days and they're perfect. So happy to discover this shop and look forward to having other jobs done so professionally.

Repaired my wife's Tory Birch sandals that broke a strap. Reasonable price and quick.read more

I don't know why others have made such bad reviews. I've been here three times and have received…read morenothing but respectful professionalism. I've repaired two pairs of shoes here and both took about a week. Which is not bad when you realize it's all being done by hand. And the prices are seriously not bad when again you remember it's all done by hand. 75 for new soles on a pair of Birkenstocks and 45 for a pair of keens that needed to be re-glued together. Will definitely bring any other shoes I need fixed here and will recommend to others.

JR did a great job on my prada cups and brought them back to life ! repainted the chipped patent…read moreleather and glossed ! also expanded the toe box !!

straight shooters, no haggling and great work. My work boots are repaired before the wife made me…read morebuy a new pair! highly recommended.

Reasonable price, solid work, quick turnaround even during the holiday season, and exceptional care…read morefor customers. I had my eye on these beautiful black leather boots for 2 years before I finally bought them. They were comfortable, but much to my disappointment, the soles had zero traction and I was certain I'd slip and fall if I wore them out of the house. Al re-soled them for around $35 (if memory serves) during the week of Thanksgiving in 2025 in around 3 days. The soles look seamless and no one would be able to tell that they weren't the originals. They have solid traction on the ground and I am happy to report that I have not slipped once.

Great job. good price. Did a proper repair on my wife's boots. I could trust them. Mailed boots…read moresent from five states away. Picked up on time

With some things in life, you just get what you pay for. Red Wing shoes are like that. They are…read morenot cheap. They will protect your feet in all kinds of adverse conditions. If properly cared for they will last nearly a lifetime. They are just nearly indestructible. I have been buying Red Wings for years. I easily have a dozen pair of various pairs of shoes and boots by now. In my experience , all of the RW stores are always a pleasure to deal with. If they don't have what you want in stock, they can get it in a couple of days. On the very rare occasion when I have had an issue, the customer service, both locally and at corporate in Minnesota, has always been enthusiastic to resolve the matter 100% to my satisfaction. I can't say enough good things about Red Wings. Money well spent.

I purchased a pair of $160 shoes in February of 2016. Two months ago the right soul split all the…read moreway through from the left side to the right side at the widest point. I called today to find out about repaired and not only is it out of warranty, but it can't be resold. I was sold a pair of shoes that cannot be resoled. He was more than happy to offer me $30 off of my next pair of shoes. However since my last pair of $40 Walmart shoes lasted me longer than this pair of shoes, unless somebody calls me to make this better I will never be visiting the store again and will tell all my friends that they should not be buying these shoes because the company won't back you up. I had such high expectations rom my red wing shoes. Very very disappointed. Until they split they were the most comfortable shoes I've ever owned. But I'm not going to be replacing a pair of shoes every year.