Risks Your Banking Information
After having a reaction to the latest formulation of their sensitive skin cream, which I purchased from the online store, I called the customer service number to find out the time limit for return and how to return the item in store. I was told there was no time limit and given specific instructions as to what to bring to the store so I could receive a refund. A week later, my mother died, so it took me awhile to get around to this errand. When I brought in everything I had been told to, the store (not this location but they don't have a yelp page) found that they couldn't give me a return. The employee made a phone call and reported that they were asking her for my email address so I could send them my banking information, including my "account number" and other details.
Of course, I have not used the insecure method of email to send them my banking information. I have called The Body Shop and exchanged several emails with them and still have no resolution. On my most recent phone call I was told no supervisor was available to speak to. Via email, representatives of the Body Shop have repeatedly asked me to send my "account number" and other information, and via the insecure method of email, saying that giving them my account number is the only way I could receive a refund. I did call my bank who told me that a) I would incur a fee for receiving a wire transfer and b) whoever took my information could not be stopped from simply using it to take money out of my account and c) neither the agent I spoke to nor the supervisor she offered to check with had ever heard of a company doing this. "Why can't they just send you a check?" she said. I have said the same thing several times. After having a reaction to their sensitive skin line, I'm not interested in a gift card. Is this really how The Body Shop operates? read more