Very unprofessional. I have booked with the OWNER, Melissa, several times and I must I admit, I should've never booked again after the first appointment. But let me explain:
I first got my hair done by Melissa in 2015. I am natural and normally do my own hair, but I wanted to try a weave for the first time and her pictures (on StyleSeat) were good. So two weeks before my graduation I booked the appointment. On the day of the appointment she was 45 mins late. I waited, however, because my graduation was the next day and I didn't have any other choice. At the end of my appointment my hair looked great. I was completely happy with my install. So I decided I'd soon book again.
Fast forward four months.
I booked Melissa on StyleSeat again. Melissa cancels two hours before my appointment. Two weeks later, she cancels again. This time, giving about an hours notice. She calls after this cancelation to apologize. Apparently, Melissa didn't want to leave a bad impression because she had to keep cancelling our appointments. I thought, things happen. No big deal. I told myself I'd try again.
So about a week later I booked again, this time for my 9 year olds birthday party. Melissa cancels the appointment online the morning of with no notice. I never heard from anyone. My daughter went to her birthday party in a ponytail.
Completely furious with her unprofessionalism I stopped booking with Melissa for a while. Today, however, I thought I'd try again. I'm going away for a few weeks and was really looking forward to the convenience of a weave. Today I had a 6pm appointment with Melissa for an install. Like the first appointment I waited, and waited, until finally I search the shops Facebook page and found a number. I called and what do you know, Melissa answers the phone. She doesn't even know about an appointment and the shop is closed for the day (not reflected online.) All I could do was laugh and hang up the phone. I couldn't be disappointed or even upset for wasting my time. I've come to find this type of unprofessional, blame it on StyleSeat behavior typical of Melissa and will never again patronize her salon.
I'm all for supporting black owned businesses, especially those owned by young, black women. But as someone who works with small, minority owned businesses everyday I'll tell you Blush is by far the worst I've ever experienced. Bad customer service from an employee is one thing. But when the owner doesn't care about customer service, that's saying something. read more