Tony went above and beyond checking out my 87 year old Aunt's Schwinn Merlin Trike. He was able to…read moreadjust everything so it worked flawlessly when she rode it. Patty was SO HAPPY! That is all I could ask for. Thank you Tony for taking care of us! We are customers for life!

They do warranty work on Lectric e-bikes. My girlfriends new e-bike display in non-functional and…read moreneeds repair so plan on talking to Reborn about this.

We were in town for a concert at the Gorge, and I'm so glad we wound up at Blue Heron Park with no…read moreplans for the day, because we found the best SUP and kayak rental truck! Perfect location to get in the water, and it was so nice to paddle around the lake. Great inexpensive activity and awesome way to spend the day or even just an hour! The owner is super cool and helpful and made it super easy for us to get started and head out in the water. Highly recommend this as a day-time activity if you're in town for a show!

Troy was great! A group of friends were meeting in Moses Lake from different parts of the state. I…read morewas able to call the day before to rent a tandem kayak for the following day. Troy was right on time, and more than patient with us as some of our group was late arriving. He didn't start our two hour rental time until we were in the water. He even helped our friends who brought their own kayaks carry them down to the put-in point and back to the cars when we were done! Additionally, he gave us a great recommendation on where to go. On a perfect Saturday, we had that part of the lake to ourselves. All in all, it was a great experience and I would absolutely rent from him again.

My husband needed repairs on his bike. I took the bike to these folks and they fixed it the same…read moreday! Even unloaded the bike from my car. Helpful, efficient and great customer service.

I dropped in to get some help with service on an older bike…read more I was very surprised at the general willingness to help and to think through some of the puzzles an old bike always brings. Tristan was the tech that helped me. You might look him up. He's back by the service department.

This is our second time using this company, first time under the new ownership, and we are still…read morebeyond thrilled with our experience. We did both the adventure tour and the wine tasting tour and would highly recommend both for different reasons. Best part of the experience is the amazing and friendliest tour guides. Thank you to Devon, Logan and Miles! When we come back, we will ride!

Matt, the tour guide was great. The bikes are sturdy. The off the beaten path tour was scenic and…read morefun. Highly recommend it.

Got my ninja 400 serviced here. They were fast, friendly and got the job done quick. Seemed a…read morelittle pricey but I don't have anything to compare it too!

I took my bike into these guys for a tune up, and to just go through the bike and make sure…read moreeverything was golden. They went above and beyond, got the job done and answered any questions I had along the way no problem! Would absolutely recommend this shop for all whatever you need! I will 100% be bringing my bike back if needed!

Me & my e-bike had a bit of a fall down that ended up messing my throttle. The only bike shop…read morewilling to try & repair was Ridge. They did a fine job w a great "can do attitude". Several weeks & miles later my 4 3/4" back tire got a flat. Again I received great service at a reasonable price.

Great selection, fast and professional services by people that ride all the time. Highly recommendedread more

Arlberg Sports is A+! Scott (owner), Matt, and Josh provided the most professional boot fitting…read moreI've ever experienced. Their combined expertise in both alpine and touring setups helped me articulate my goals for optimal ski days. I feel completely dialed in with my current gear and confident in my future purchasing options. If you want high-level technical knowledge and professional service, go see this team!

I only called but the gentleman on the phone was very nice and knowledgeable and even though they…read moredidn't carry what I needed, he knew right where to direct me in town to get what I needed! I was so appreciative.

So I hadn't been on a bike in a few years due to a pretty nasty fall and finally decided I was…read moreready to get back on the road. I visited a few different bike shops and felt either overwhelmed by the variety of options or underwhelmed by the customer service...until I walked into Downtown Bike. The owner Aaron greeted me right away and was very helpful throughout the whole process. I told Aaron what I was looking for and instead of throwing a bunch of bike lingo at me that I wouldn't understand he just listened and explained differences between bike variations and some common preferences of riders. I purchased a BMX bike that fit my needs, Aaron put it all together and made sure it would ride clean, and I was on my way. Location is perfect. Aaron is knowledgeable but never makes you feel like you have to be some intense bike enthusiast to walk in his shop. All around great experience.

So, did some Yelp searching looking for a bike shop in Puyallup. Did not have to go far to find…read moreDowntown Bike in results and read the really good feedback. I went there before purchasing my bike, from another source, to ask questions about fenders, bike chains, bike locks, etc. Everyone there that day was really helpful, including one of them showing me their own bike chain since I'd never used one before. Left with a lot of information and a better idea. Checked bike to make sure it had places to put fenders. Check. Got it. Came back several weeks later (drop off Sept 11th or so?) with bike in hand for a tune-up and to purchase fenders to go with it. Was looking for a more permanent solution that was sturdy instead of the clip on ones. I ended up dealing with Aaron the second time. He showed me the fenders they could order for my bike with 700CC tires and we discussed if I wanted exact fit or slightly larger. Very helpful when it came to that discussion. Was told 2 to 3 weeks, maybe sooner if they could get to it sooner, since it was during the end of summer rush. Fast forward to September 20th and I get a call saying it is done. Wasn't able to get there until today. Well... my husband was able to for me. Picked it up and let me know, since I was at work, that it looked really nice. Like fenders were part of the bike that we purchased originally. They did such a great job on installation (free since I purchased it there). The tune up that I paid for as well seemed to be a great idea since this evening was my first time riding it and it was such a smooth ride. My bike looks and rides amazing. I just wanted to leave a good note about the great team at Downtown Bike. My experiences there so far have been great and educational. Would recommend. If I have any issues with my bike in the future, they will be the first place I go to. Thank you so much for taking care of my bike!

Totally the only place around - and they do it all! Check the hours as they are not standard.read more

The guy behind the counter was rude and acted like we were trespassing on his valuable time.read more