place is great !! Found hard to find parts for my propane hook up…read more Great Place and always willing to help !!!

Lovely customer service and amazing products! They always make me feel welcomed and remember us,…read moreand they always Are so nice to my son

Horrible experience. The clowns behind the gun counter are clueless. Some of the worst customer…read moreservice ever. When I spoke to a front end cashier, she said she wasn't surprised at my comments/ concerns. I don't k ow how this business is still around. I've been in numerous locations. Their service, supply, and customer service simply sucks. I'll never go back.

Nice large store, but selection of some basics is very limited. Also they may carry only few of…read moresome items. I always walk away either empty handed or with not enough. It seems like they are afraid that they will sell too much. Typical problem for big businesses run by corporate office.

I purchased an inexpensive ($27) pool cue package about two weeks ago and have only played 5-6…read moregames with it. The upper portion of the cue established a rattle of some sort. Each time I hit the cue ball it was thought there was a split in the wood or something was loose, obviously a defect. I went in today to the Moses Lake store to exchange it, possibly upgrade it. I talked to the polite counter person who said they would need to call a manager to the front. While waiting I went back to see if there was another one like mine. There was not so I decided to upgrade to a significantly higher quality set, $90. I got to the counter to finish the return and new transaction only to be informed by the manager on duty they do not take returns on pool cues because they are like baseball bats, an "impact" piece of equipment, store policy. Their return policy on their website clearly states no returns on bats and to refer to the "in-store policy" which there was a link to. That policy further defined non-returnable items, nowhere mentioning pool cues. I explained that I was about to purchase something of far greater value with a higher profit margin, to which the manager said "I would get in trouble if I allow this return." I asked for the next level of management's phone number, to which he provided me their corporate customer service number. I then asked for the actual store manager's name because I want to speak with someone locally to resolve this issue, which I got but they are not in today. In the past three years I have spent about $1,000 on merchandise in this store. Seems a shame to lose a customer over an unpublished return policy and $5.00 profit when I was ready to spend far more than that. I'll let you know how it goes.

Prices might be good but the customer service sucks. You can be in the store for over 10 minutes…read moreand not have a single employee ask if you need help or even greet you. If your purchase requires someone to retrieve something from the back, like a pair of shoes, forget it. It's not gonna happen.

Ximena helped me buy my first Hokas! She was super friendly and personable. she is a great addition…read moreto your staff. I have purchased shoes here every August on vacation! Great store and staff!

My family and I recently visited this store and were impressed with the quality of merchandise and…read morehiger-end brands they sell: Patagonia, North Face, Columbia... all the big names. It's not a huge store, but they have all the basics and then some. The prices for clothing are somewhat high, but I suppose when dealing with designer sports brands and high-end clothing, it's to be expected. I liked how they had a sales rack in the back. It was small, but there were some good deals to be had. The woman who works here greeted us when we came in and was pleasant. The store was clean and easy to navigate. I'd definately check them out if you're in the market for nice work-out/running gear, clothing or accessories.

Great selection, fair prices, great people! Went twice in one day, ended up buying two pair of…read moreshoes and some other stuff. Layne is the best, and Hallie (spelling) is a top notch manager. Shop local!!

Excellent service…read more The owner followed up on my experience via email. I can tell that if there had been something wrong he would have made it right. It was such a pleasing experience I'll go out of my way to order my next pair through here rather than Amazon.

Small town RV supply and service store with mediocre customer service and marked up prices on…read moreparts. I've shopped here a few times and probably will avoid unless I have an emergency and need something the same day. I will go to Tri Cities or order my stuff online. Amazon has a lot of RV parts and if you have Prime you get free shipping. I found that this store charges $120 a gallon for roof coat material. I can get the same stuff off the shelf in Pasco for $88. Some would call this gouging.

Absolute worst place to repair an RV. Was promised priority service of 4 days on warranty repairs…read moreand they had it 6 weeks! Manufacturing company (Thor) was overcharged so much they took them off the list of approved repair facilities! Blue Dog RV was charged almost $800 to replace a slide topper! That was just for labor, not parts! I had to have them reinstall the topper because it wasn't installed properly and they did the work in 45 minutes! ($800 for 45 min work!) The list of overcharging goes on and on... technitions are not qualified or certified to perform maintenance on any RV .. when I asked about certification I was told they didn't know! Since certification requires specific schooling I would figure they would remember if they had been certified!...avoid this place like the plague if you Don't want to get ripped off!

this is the worse pawn shop in the state , greedy selfish low baller rip off ! sold my property…read morewithout notice then told me they tried to call me on the phone knowing i am severely deaf! good deals and good loans do not exist at this pawn shop , only greed of the owners and selfishness only out to help their own pocket! totally unfair business practice steer clear they will rip you off!

They gotta rename this place to the magic shop because even in an ammo crisis they always have the…read morecaliber I need; as if it were coming out of a top hat! Also a wide variety of quality firearms and accessories so you can get a great price and skip the shipping times. I highly suggest you check them out if you love exercising your 2nd Amendment and go head over to their Facebook page.

So I hadn't been on a bike in a few years due to a pretty nasty fall and finally decided I was…read moreready to get back on the road. I visited a few different bike shops and felt either overwhelmed by the variety of options or underwhelmed by the customer service...until I walked into Downtown Bike. The owner Aaron greeted me right away and was very helpful throughout the whole process. I told Aaron what I was looking for and instead of throwing a bunch of bike lingo at me that I wouldn't understand he just listened and explained differences between bike variations and some common preferences of riders. I purchased a BMX bike that fit my needs, Aaron put it all together and made sure it would ride clean, and I was on my way. Location is perfect. Aaron is knowledgeable but never makes you feel like you have to be some intense bike enthusiast to walk in his shop. All around great experience.

So, did some Yelp searching looking for a bike shop in Puyallup. Did not have to go far to find…read moreDowntown Bike in results and read the really good feedback. I went there before purchasing my bike, from another source, to ask questions about fenders, bike chains, bike locks, etc. Everyone there that day was really helpful, including one of them showing me their own bike chain since I'd never used one before. Left with a lot of information and a better idea. Checked bike to make sure it had places to put fenders. Check. Got it. Came back several weeks later (drop off Sept 11th or so?) with bike in hand for a tune-up and to purchase fenders to go with it. Was looking for a more permanent solution that was sturdy instead of the clip on ones. I ended up dealing with Aaron the second time. He showed me the fenders they could order for my bike with 700CC tires and we discussed if I wanted exact fit or slightly larger. Very helpful when it came to that discussion. Was told 2 to 3 weeks, maybe sooner if they could get to it sooner, since it was during the end of summer rush. Fast forward to September 20th and I get a call saying it is done. Wasn't able to get there until today. Well... my husband was able to for me. Picked it up and let me know, since I was at work, that it looked really nice. Like fenders were part of the bike that we purchased originally. They did such a great job on installation (free since I purchased it there). The tune up that I paid for as well seemed to be a great idea since this evening was my first time riding it and it was such a smooth ride. My bike looks and rides amazing. I just wanted to leave a good note about the great team at Downtown Bike. My experiences there so far have been great and educational. Would recommend. If I have any issues with my bike in the future, they will be the first place I go to. Thank you so much for taking care of my bike!