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    The Bean Box

    5.0 (2 reviews)
    Closed 6:30 am - 12:00 pm
    Updated 2 months ago

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    2 months ago

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    Dunkin' - Chocolate "sprinkle" donut

    Dunkin'

    (25 reviews)

    $

    HORRIBLE. AWFUL. ATROCIOUS "SERVICE."…read more This review is for the 8355 College Park location- Lincoln, Ne 68520 I decided to go inside the "Donut" store today, so that I could look at the Donut selection , since they are always out of Donuts by noon. I was informed by an employee this is because they are now known as "Dunkin" and not "Donuts"- as the company wants to focus more on food and coffee, so when they run out of Donuts, (that are baked the night BEFORE) that's it. You're out of luck....oh, and the sign still reads "Dunkin' Donuts"... Anyway, when I went inside, there was one car that had pulled into the drive thru. This was approximately at 12:05pm. I was acknowledged after a couple of minutes standing at the counter. An unseen employee yelled; "I'll be right with you".... Several minutes later, an employee came to the counter, I ordered 3 donuts and two basic iced coffees. $16.00. She said she'd be back with my coffees....but then the drive thru got busy. She clearly forgot about me, and then a Door Dash order came in. It was chaos. All I wanted were my two iced coffees. Not specialty drinks. Iced coffee. I told the girl that I had been waiting over 13 minutes at the counter, and she said; "WHAT? I just helped you." I told her I'd been there for SEVERAL minutes, before she ever got to me for the donuts, and that I still needed my coffee. She then told me that I needed to go stand at the other end of the counter because that's where you pick up your order.... Ok. The order wasn't there. She went on to tell me that they were "extremely busy" with the drive thru, and that they are timed on the drive thru service, so I'd have to wait!!!! I don't even know how many cars came thru while I was placed on indefinite hold. Then she said; "I want to get this Door Dash out of here." When I told her that she needed to just stop and get me my coffee, she said; "you're making me laugh"... "we're busy, and there is just two of us, we have to clear the drive thru" Look, I was there before any of the other cars in the drive thru. How dare she ignore the customer standing right in front of her, and then go on to be verbally combative with me as a paying customer, I was being dismissed, & disrespected. The audacity. This woman has no business working in the service industry. Have we become so desperate for employees that this is what we've stopped to? I will tell everyone to avoid this place. There's a Krispy Creme right down the street, AND a STARBUCKS. When I finally got back into my car, it was 12:22pm. 17 minutes of my life I will never get back. I was the ONLY customer in the store when I had entered 17 minutes prior, and treated like sh*t. I called and reported this to their customer service. I'd like my money back, and an apology.

    FYI What they call an Old Fashioned, is a plain cake donut. Where every other donut shop calls sour…read morecream donuts "Old Fashioned". Shock to the system when you think you're getting a flavourful donut and instead get a plain cake donut. Not sure why a giant chain company wouldn't use industry standard terminology.

    The Bean Box - coffee - Updated May 2026

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