The owner reached out to rectify the situation. I very much appreciate the solution and acknowledgment. Well done!

After work, I was hoping to squeeze in an appointment for a new set of Gel-X and a pedicure. My usual salon didn't have any availability, so I searched "nails near me" and found The Basic Nail Shop. I called, and Trish was incredibly helpful. She managed to fit me in and was so kind about it. From the moment I walked in, the salon felt clean, spacious, and welcoming. Chi did my pedicure, and she was amazing. Super friendly, funny, and very detail-oriented. She took her time, especially with the corners of my toes (which are always tricky for me), and finished with a relaxing massage. Ann did my Gel-X set, and she was just as wonderful. She really listened to the shape I wanted and took her time to make sure everything looked perfect. While checking out, I met one of the owners, Alex. He was so genuine and truly cared about my experience. He shared that they built the business from the ground up and are celebrating their third anniversary in August. You can really feel the pride he has in the shop. I rarely write reviews, but this place is a hidden gem in Pasadena. I wasn't planning on switching salons, but they definitely gained a new customer! read more

The Basic Nail Shoppe - Gel-X with French tip and chrome - Nail Salons Near Me - Pasadena, California

Walked in and got seated right away. Ladies did an amazing job! Very nice to talk to as well. read more

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LOVE this salon! The staff is so kind and great at what they do. They don't rush and make sure that you have a wonderful experience. It's very, very clean too which I personally look for in a salon. So, the next time you are looking to get your nails done, I would come here without any hesistation! read more

I couldn't say more good things about the design they did for my nails. My accent nail was perfect, tiffany is amazing! Also the dazzle dry pedicure is holding up great after a couple weeks. But my gel manicure isn't holding up the way other nail salon gels usually have, which is disappointing. I've had multiple chips in the past week :( For the price, I'd hope it'd last more than a couple weeks. Usually my gel lasts at least 3-4. read more

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After my regular nail tech left her spa in Monrovia I was looking for a new nail salon. I was recommended to go to The Basic Nail Shoppe in Pasadena. The place is clean and modern looking, they had very new and modern chairs for pedicures. My nail tech Tiffany was amazing! She did an amazing job, was gentle, especially working on a disabled person and very sweet. I will definitely come back and request Tiffany again! read more

This was my first vegan nail salon experience! The shop is big and clean. I immediately felt the difference in smell alone as it didn't wreak of chemicals like regular nail salons do. Staff is really friendly:) Huge color selection. Even though I was late to my Friday morning appointment, they still took me in, and I didn't feel rushed. My gel manicure was done by Vivian. My pedicure was done by Nicole. I really enjoyed my foot massage. I recommend both of these nail techs. They are currently running a September promo. The salon is located in a busy shopping plaza next to Marshall's. Parking felt a little chaotic. Please support this new biz! read more

The Basic Nail Shoppe - Pedicure - Nail Salons Near Me - Pasadena, California

I got a dazzle dry mani pedi here. I took away one star due to a slight issue I had, but they immediately made it right with no issues. After I stopped getting dip and hard gel due to the damage it caused, I started getting dazzle dry a little over a year ago and I've sworn by it since. Was excited to find a place near me that carries it. The customer service here was 1000/10. My pedicure also came out perfect. read more

I found this nail shop on the website of a product I wanted to try. DAZZLEDRY. I contacted the business via Yelp projects and they were extremely responsive and accommodating. They fit me right in for a next day appointment in a time that was convenient for me. I love that I could schedule and communicate via text. I also received friendly communication regarding my upcoming appointment via text. Very efficient! The shop is located near the freeway in a busy shopping center with plenty of free parking and other shops. I arrived on time and waited about 5 short minutes for my technicians to be ready. I reserved the classic manicure and pedicure services. I had gel on my toes and dip on my hands from previous nail salons I was charged an extra fee to remove those. I normally don't get charged this fee at any other nail salons. The removal fee for gel was $5.00 and removal fee for dip was $10.00. On to the polish ... The dazzledry polish I received was not the full dazzle dry product (multiple steps) It was only the polish that was used during my services. I was not impressed with the polish itself. The application turned out lumpy and not shiny. Could be because a few of the steps were missed. I can't really say, as this was my first time trying this polish brand. The manicure was basic but acceptable. I enjoyed and liked the pedicure. Vivian was the technician who did my pedicure and she was attentive and helpful. They have many options of fantastic quality nail polish colors. The salon was clean and tidy. I will definitely be returning. read more

The Basic Nail Shoppe - Outside parking area - Nail Salons Near Me - Pasadena, California

Amazing service and ambiance!! This is my second time here and it has been a great experience so far. When you walk into the shop it's giving natural and clean. Everyone was really nice and welcoming. Definitely recommend getting deluxe gel x manicure & pedicure! read more

The Basic Nail Shoppe - Nail Salons Near Me - Pasadena, California

I am always excited knowing it's my week for nails. Gwen works on my hands and does an amazing job. I do Gel X and have fun changing up the colors each visit. Vivian is my go to when it come to the deluxe pedicure. She rocks it and makes my feet feel like a million dollars. To everyone there thank you for such a wonderful experience every visit read more

The Basic Nail Shoppe - Halloween nails - Nail Salons Near Me - Pasadena, California

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First time coming here and it was amazing. The staff was incredibly friendly, the service was great, and it was extremely clean. I drove an hour from where I live to come here and it was 100% worth it. The lady Vivian who did my pedicure took her time and did such a wonderful job. I'm so glad I found this salon. read more

This nail shoppe is clean, airy and the nail technicians are skilled and professional. I enjoy coming here as it's not loud or smelly and everyone is friendly. A personal recommendation, if a customer makes an appointment serve them at their scheduled appointment. My daughter and I made our appointments for 1:00 pm and they didn't get started with me until 2:00 pm while my daughter was almost done with her gel set and pedicure, I was still waiting. Having them start our services so apart threw off the rest of our day as we ended up being at the salon over 2.5 hours. Again, I'm happy with your service and attention to detail, just need the appointment time to be honored. read more

The Basic Nail Shoppe - Nail Salons Near Me - Pasadena, California

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Wow! What a great nail salon. I think I found my new favorite place. The salon itself is so nice and clean. It's so quiet and relaxing. Chi was so nice and funny! This experience was so different than all of the other nail salons I've been to. Will definitely come back! read more

This place is so relaxing! Went with my mom on a Saturday and we thoroughly enjoyed our services. The shop is clean, white, and the chairs are very comfortable and have a remote for a massage. The staff pays attention to detail, is kind, and attentive. They get all your calluses out and do a wonderful job with cuticle care for manicures. Trish is great, so kind and funny. They have a wonderful selection of polishes too. read more

The Basic Nail Shoppe - Upgraded pedicure with jelly to loosen dead skin on your feet - Nail Salons Near Me - Pasadena, California

Best nail salon by far. The ladies are all so nice and the salon is clean and quiet. I love coming here. They offer extra services that are different than other places I've been before. I love it here! read more

Good experience with consistently good nail techs. Had one weird experience where I was gaslit into thinking my appointment was 30 minutes later than it was until I checked my confirmation email which was kind of not so great customer service but also not worth an argument. I'm glad I gave them another try after that because service has been exceptional and I love their offerings which are not always readily available at other spas. read more

Very pleasant experience. I would return. Massage chairs were good. Plastic was used in the pedicure bath. The lady who worked on me was very communicative. Only negative was a burning smell at times. read more

Love this nail shoppe. The service is great and the place is so clean. It's also great that they use non-toxic items when they can.

The BEST pedicure I've ever gotten. Each one of the women here are incredibly detailed. Can't thank them enough for raising the bar! Vivian and Gweyn are the GOATs read more

Excellent first experience. Vivian (pedicure) and Diane (hard gel manicure) were professional, personable and polite. Very clean salon. Modern ambiance. Lots of pedicure chairs (18?). First time getting hard gel manicure and it's exactly what I had asked for. $70 for hard gel manicure ($60 for fills in a month) $40 basic pedicure. read more

Been here many more times since my initial review and can safely say by now that this place never disappoints! The owner is so sweet and welcoming-- she greeted me at the register, addressing me by my name and then continued to talk to me throughout the duration of my service. The amount of effort they put into treating you as more than just a customer is really thoughtful and, it's clear that they care about making your experience the best possible one. Each of the technicians are so friendly, professional, and efficient. You can tell how experienced they are by the thorough, detailed work they do and I always walk out super happy with my nails! I've gotten my nails done with Nicole, Michelle, and Silvia who were all wonderful and did such gorgeous, precise nail art. The clean environment of this place also cannot be beat. I was out of town for a bit and quickly had to get my nails done elsewhere, but the smell of regular nail salons was hard to endure after coming here so often. It really made me appreciate that this salon focuses on using quality products that don't have strong chemical smells. This, along with the calm music and ambiance really allow you to just sit back and relax during the service! I love The Basic Nail Shoppe and cannot wait to keep coming here for years! I would highly recommend this salon. Not only are they attentive and do incredible work every single time, but they also provide such pleasant, relaxing experiences that make the prices absolutely worth it! read more

The Basic Nail Shoppe - Winter design with snowflakes - Nail Salons Near Me - Pasadena, California

I've came here a total of 5 times already always get manicure and pedicures first thing I want to point out is this place is spotless clean, they clean each seat after every customer use liners for pedicure bowls have a abundance of shades and colors I've had most of the woman that work hear and everyone is friendly and does a great job BUT i do want to give a extra shout out too two of my girls BIANCA IS AMAZING. She's the absolute best when it comes to details I have dermatillomania ( skin picking issues ) so my hands always look HORRIBLE when I come in but she makes my hands look normal again which means a lot for me mentally and Jocylyn is the best with cuticles as well they BOTH take there time and makes SURE your satisfied before you leave no one is pushy hear and they actually listen to what you want I LOVE THIS PLACE they also offer water and coffee and a place your happy with what you pay for when leaving 5 stars !! - Diana Lee read more

I feel so lucky to have randomly come across this nail salon. It is easy to make appointments online, and the facility is so clean, bright, and still has that "new" feeling. All the staff is SO friendly from the owners to the nail techs. Gwen is the best, but the other nail techs are so sweet, and I can tell their clients are happy with them. Finally, their prices are great compared to other salons. Their price for a gel fill is the same as a nail salon in a "hip" neighborhood of LA which was one of the old, dingy, debatably clean salons that hasn't been updated in 20 years. read more

Well... I would give this salon a 100/10 if I could. I've been putting this review off for a while because I thought The Basic Nail Shoppe was too good to be true but it definitely is BEYOND too good. This place is the only nail salon I'll ever go back to! The interiors are completely new, redone and honestly everything is immaculately CLEAN. The spa chairs are new, like everything else, and are beyond comfortable. It's not a place that has trendy pretty chairs that hurt, these are deep tissue massage chairs that actually is what you want! They calmer play spa like ambiance music and it takes away any daily stress and makes the nail experience top tier. At the grand opening they gave me complimentary coffee and spirits which I loved. That then carried through out my other visits. Another standout experience I love is that the owners are so hands on, KIND, and knowledgeable. They try to get to know you and are easy to converse with, you rarely see that kind of conversing in other salons. Overall, you can tell they care about their customers and their workers also carry that same demeanor. I had such excellent service, everyone here is so generous with suggestions and explanations regarding services. I never had dazzle dry gel roll today but honestly love it and how it lasts! Parking- their shop is conveniently next to Marshall's, the parking isn't an issue like other places. After a shopping visit I like to to pop in. I don't live nearby but think it's worth the drive to experience this quality of service and the vibe. I've had several dissatisfied experiences in nail salons in nearby Pasadena salons and and I don't think that is possible here. I have nice natural nails so I really care about not damaging them. I have relayed my concerns and they have always informed me well on the services. The manicures are always SO well done. I love the extra care they take and the cucumber lotions they use. The pedicures are also pretty awesome. They are carefully done and they have a lavender spa like gel treatments I really enjoyed! Coming here is WORTH the prices and experience. I have been here several times and will never go anywhere else. Don't hesitate. I LOVE the basic nail Shoppe!!! read more

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I'm posting this review for my girlfriend that has been to this nail salon a few times now and is very pleased with every experience she's had so far. The facility is extremely CLEAN and well-maintained. The technicians are very skilled, efficient, and cater well to her needs. Scheduling is a breeze and the prices are reasonable for the quality that they provide. She's always excited to go back and highly recommends everyone give this place a try! read more

Friendly staff. Was able to get in without an appointment. They offer refreshments. Clean and inviting environment. Bianca did an excellent job on my pedicure. Def coming back! read more

I've been here several times now when in the area and have loved my experience and nails. I especially loved my white iridescent nails (almost wished I knew about this for my wedding! ). I honestly was a little skeptical of the "clean/ vegan" polish but these are quality polishes. My gel nails last longer than regular gel polishes. The staff is great. They are personable and attentive. There's plenty of parking. Wish this nail shoppe was closer to where I live! The shoppe itself is welcoming, clean, and relaxing. It feels like a spa especially with those massage chairs! read more

I randomly came across this nail place & I was very impressed by the service. It's still a brand new place, but it has a lot of potential. The staff are so friendly & kind. The service is phenomenal & what makes them different is that they want to learn your name or address you by your name instead of just seeing you as a customer that they don't make the little efforts. They do ensure a high standard of cleanliness and sanitize everything which I do appreciate. Definitely recommend :) read more

The Basic Nail Shoppe - Love my Gel X nail set! - Nail Salons Near Me - Pasadena, California

It was my first time here at, "The Basic Nail Shoppe" & if I could I would rate this place a 100/10! Bianca, you did amazing! She was very friendly & patient! I have been going to another nail salon for over 3+ years, but this is now my new nail salon! Will definitely come back! read more

The Basic Nail Shoppe - Nail Salons Near Me - Pasadena, California

My experience was chaotic and my manicure subpar. The nail techs were constantly switching between customers, which made it feel like they weren't sure what they were doing. My primary nails tech's nails made a large hole in her gloves that her finger was sticking through, and she never replaced them, which made me feel uncertain about the cleanliness. Lastly, the polish started separating and chipping after 4 days. I had even had to push for them to fix a nail that they messed up and were going to leave as it was. The only positive was how nice they were when I first arrived and how patient they were when I was choosing my colors. read more

I visit this place with my mom whenever I return from college, and most of the staff know me by name, which is truly wonderful. The quality of their work is consistently impressive--my nails are always beautifully done. The atmosphere is serene and relaxing, with the added charm of Disney movies playing in the background, which is a personal favorite of mine. Overall, it's a delightful experience every time. read more

When I say this place is so exceptional. They're sweet when you walk in. They call you by your name. It's just so amazing to go someplace and feel very comfortable. And especially get your toes in your nails done so beautifully. read more

The Basic Nail Shoppe - Nail Salons Near Me - Pasadena, California

Great experience today. Had a mani / pedi, and it was an actually a fantastic experience. Both nail techs were very sweet, friendly, and easy to talk to. They did an amazing job on my "basic" buff/polish mani and spa pedi. Salon is exceptionally clean and new (about a year old). No news or cable TV playing, just calm music and videos. Price surprised me for an extra $10 for buff polish -on top of the mani- & pedi price (1st time I've been up charged for NOT getting polish), but since I enjoyed the experience and ladies helping me, I wasn't going to complain. Highly recommended! read more

New favorite local nail salon! Finally a nail salon that makes cleanliness a priority! This nail salon is all about the experience and they care about your health. I loved every minute of my time here. From the welcoming aesthetic to the gentle and attentive service and relaxing music, it was everything I was hoping for in a nail salon. Here are 6 reasons why this salon is different than others: 1. They're all about cleanliness. The sterilizers are on display and every scrub is individually packaged, so there's no double dipping from a big jar. 2. The news is not playing on the TV's! There is a relaxing atmosphere that takes you away and helps you relax. I've never understood why other salons have the news continuously playing. 3. The polishes are vegan and non-toxic AND they actually last! I tried Gel-X for the first time with Van and they lasted 3 weeks! 4. The employees are friendly and want to make sure you leave satisfied. 5. They offer you drinks and have a men's section where they can watch sports games while also having a manicure or pedicure. 6. The nail service options are "basic" and easy to understand. No extra added or hidden fees. Looking forward to coming back again soon! Came back and this time Geniva did my nails! Love! read more

The Basic Nail Shoppe - Gel-X with Van - Nail Salons Near Me - Pasadena, California

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I found this nail salon through a Facebook group recommendation. Everything they said about this salon was spot on! Nice people. Like every one of them! :) Peaceful atmosphere. Didn't smell like your typical nail salon. So, I didn't leave with a headache! Trish and Nicole worked on my sister. They were great! Ann did my pedicure. She was very sweet and so precise! And Linda did my manicure. I got gel polish for the first time. I had a picture of this design I've been wanting for so long. She did such a amazing job! Came out so good! I love them!!! Definitely would recommend this nail salon!! read more

The Basic Nail Shoppe - Nail Salons Near Me - Pasadena, California

I wanted to go somewhere that didn't have the typical nail salon smell. I found this place and it was exactly what I needed. Very clean and efficient service. I came in wanting this design and they made sure it happened. It did costs more than I'm used to but I would go back and make it a special treat for myself. read more

The Basic Nail Shoppe - Dip nails with gel design overlay - Nail Salons Near Me - Pasadena, California

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Came in to this shop after calling asking if they accepted walk ins. They said sure! Upon walking in, they told us that whoever did nails was late from her shift so they proceeded to call her to make sure she was coming back. The whole shop was empty and only one person doing nails? They told us to wait at least 30 minutes. Ridiculous so we left! They need to hire more workers if they don't want to keep losing business. read more

Quality is amazing. Nail salon is so clean, workers are all nice. I had a relaxing time. Silvia did my nails and she's so caring and patient. The whole time she made sure everything matched what I wanted and asked if anything hurts me read more

The Basic Nail Shoppe - Nail design is done by Silvia. At the end the design turns out great and the experience was great too - Nail Salons Near Me - Pasadena, California

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I'm so glad I found the Basic Nail Shop! The absolute best services in town. The owner and staff are all so great! They always go above and beyond. The calming vibe of the salon makes for a relaxing time for sure! Also always get the deluxe pedicures the stuff they soak your feet in is so great! Wish I could give more than 5 stars! read more