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    The Basement

    3.0 (1 review)

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    1941
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    3989

    6 months ago

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    Boot Barn

    Boot Barn

    2.8(12 reviews)
    0.8 mi
    $$$

    Dedicated staff. They are knowledgeable about the in-store inventory. This Boot Barn has repeat…read morecustomers for a reason: the staff is helpful and the atmosphere is without any pressure. It's the kind of brick-and-mortar shop that makes purchasing in person much better than online.

    Made 1 boot purchase with a combination of cash and gift cards. Direct ship to store, boots didn't…read morefit so I had to return them. The associate at that time was extremely helpful, made the return (apparently and offline return) And I walked away with a gift card for the entire amount. Ordered the second pair of boots online (different size). Second pair comes to the store, I try them on in the store and everything seemed ok. Got them home and just didn't like the way they felt. Return today, the associate- Cindy, processes the return, I explained how they were ordered, apparently this return goes to a gift card they have to MAIL to me?!! It's 2026! And I had picked out. Pair of boots IN STORE that I wanted to buy to wear to an event this evening...nope...have to wait 3-5 days for my gift card to arrive at the store. Manager Aurora claims the process is irreversible and I can pick up my gift card from the store in 3-5 business days an pay cash for the boots in store. No willingness to solve problems or serve the customer (anytime you start a sentence with '-It's our policy...' the customer loses). Except this time...But Boot Barn loses, I run a multi-million dollar landscape company and we're considering using their corporate gear program. Not anymore...probably cost that store $20k+ in sales annually and a long time client who will now buy boots and everything else at another store.

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    The Basement - shoes - Updated May 2026

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