great customer service i always come here for a birthday cake and they've never disappointed. they have amazing pricing and the ladies working are extremely nice and helpful read more

The Barkery - Pet Stores Near Me - Tewksbury, Massachusetts

1. Good, clean, safe, well-maintained do-it-yourself dog wash setup at back of shop. 2. The Barkery does have a very busy groomer who will wash and groom. Typically, there is quite a wait for appts. I have always chosen DIY, because it suits my needs. 3. The front of the shop has a 'bakery counter' where one can view a large selection of soft and crunchy biscuits, dog party cakes, etc. 4. The store's midsection contains a variety of pet supplies: For example, quality foods and nutritional supplements; training supplies; collars, leads, and toys; etc. 5. The staff in this clean, well-maintained, independent and locally-owned and operated animal-loving small business is friendly and helpful. Leashed animals are, of course, welcome to visit the shop. read more

11 years ago, I gave The Barkery a 2-star review because of groomer. At some point, they brought in groomer Sheila, who is excellent! We have been bringing our golden retriever to Shiela for probably 5 years now, and she comes out looking beautiful every time. Thought it was only right to update my old review. And, the treats continue to please! read more

The Barkery - Pet Stores Near Me - Tewksbury, Massachusetts

We love the Barkery! It may be our golden's favorite place. He never wants to leave. He loves all the unique smells and tasty treats!

Celebrated my dogs gotcha day with a beautiful personalized cake from the barkery! Can't wait until the next birthday

Our dog loves this place and so do we! Very professional and great response time when needing nails trimmed, access to doggy bath and some great supplies and treats! read more

The Barkery - GraySee - Pet Stores Near Me - Tewksbury, Massachusetts

We got our dog his 1st birthday cake here and he loved it! He smashed the whole thing in one sitting. Such a cute spot for dogs! When I went in it smelled like a real bakery, I was taken back and was really impressed. I ordered the cake online for pick up, quick and easy. I didn't bring my dog with me but I sure will next time we want to treat him! read more

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Just discovered this place and I absolutely love it, so does Thor! The treats are just so cute and creative, love all the themed ones. We also got a cake here and it came out exactly like I wanted. Definitely going to keep coming here and getting more of these wonderful treats! Thor says this place is 2 paws up! read more

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I had been going to the barkery for many years to get treats for both my pitbulls, Shena, and then Nitro, I did not bring them in for grooming as I was able to get them in the tub. Both Shena and Nitro both lived to age 14 and 15 respectfully. Nitro passed away last year, exactly 1 year from today, I then accepted a rehomed 2.5 year old catahoula leapard dog mix from a family going thru a divorce with a gaggle of kids, I took in Peppa last April at age 2.5, and brought her to the barkery for her 3rd birthday inn December, (her first birthday with me), it was so awesome, The entire Barkery staff was so receptive, inviting, I was nervous, but Peppa was sniffing around at all the treat tables and the bakery area, She also saw a pup hanging, and she said hi to a bunch on humans coming in to grab treats. I asked staff their thoughts about my anxiety for getting peppa her first grooming appointment, staff did say "often due to owner being anxious it can be difficult putting the pup in your home tub, they then said, we can schedule her for a grooming appointment and see what we can do". I scheduled her grooming appointment, but then had significant vehicle issues, the policy is a 24 hour cancellation, I gave several weeks notice, spoke with staff on phone, we agreed due to my anxiety and vehicle issues to push to schedule to today 3/28/25,. I arrived 40 minutes early with peppa, was in the parking space, called and said I am here let me know if you wish for us to come in earlier, was told, groomer has another client so let's keep your 130pm scheduled, then at 1pm, owner texted me, saying you can bring peppa in early at 115pm, The entire 40 min the parking lot Peppa wanted to go in, lol because I tell her "this is the bakery where we get cookies and bones". So she was eager to go in, she had not clue she was about to get a grooming. I brought Peppa in at 1:15pm (so 15 min earlier than scheduled, I was anxious and scared, but staff understood I needed to wait a few minutes before going back to my truck, they said she will be ready in 1 hour, I said I am going to stay in parking lot, ill be right here in parking lot, call or text if you need me, . I told groomer, my concerns, peppa might be scared, and cry, I then looked and saw within 2 minutes flat before going back out to my truck to hand for an hour, the groomer got peppa into the tub. I then spoke with the owner a bit and said, I know I just want to take a peek to ensure how shes doing. I then bought a bunch of treats for peppa as I was already so proud of her, I was told, come back at 215pm to get her, I sat in parking lot anxious, LOL, I then went in to get peppa, and the groomer said "she did great for the bath, I went to go dremil the nails, she did seem scared, she peed in the tub, I called to get emotional support to come in so I could finish the nails, We got all nails, even her rear dew claws, While I was waiting in the parking lot with Peppa before even going in at 115pm, and then after I saw her get in the tub and then I was back in parking lot waiting, I noticed a ton of people going in to pick up treats, I saw so many humans going in to grab treats and come out with treat goodies for their fuzzy pets. I also saw a big huge pitbull, come out all spanking clean, What a beauty that big boy pit was, I am so thankful for the barkery, the owners, the employees, nice awesome work helping cure my anxiety, and doing such a fantastic job with my rehomed "peppa marie". They validated my emotions and concerns, but they didn't engage with it to make me more anxious, they literally are dog parent therapists. lol, I love them, Thank you the Barkery, Signed Cheryl and Peppa! We will be back , I will keep bringing peppa in for grooming now! first grooming success, and she loves when I say "you wanta go in the truck and go to the bakery to get bones and cookies". Much love to the Barkery! read more

The Barkery - age 3.5 after being found on side of road in the state of arkansas - Pet Stores Near Me - Tewksbury, Massachusetts

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I wanted to like this place because the location was so convincing, but their care for animals atrocious. I keep a collar camera on my dog because you hear of so many horror stories when it comes to groomers. Well, it revealed a lot. I can't say too much because it's an open investigation against the company, but the animal abuse that my dog endured here was downright disgusting. When I posted on a local Facebook group asking if others experienced strange behavior from their dog after going there, I quickly learned I wasn't the only one. An ex groomer messages me privately and told me that this happens in their salon all the time, despite the fake appearance they have of everything going great at the front desk. I also found out that not one, but two workers who worked on her building (AC and then an electrician) weren't paid for their services. The owner refused to pay the invoices. They had to sue her for the money. What type of business owner requests a service and doesn't pay a local business no less! Also, watch the expiration dates on their treats. Many of the items she has on the shelf are expired. I truly think the reviews she has on the website is some sort of review manager where it hides bad reviews, because a lot of people had terrible expiration here when you ask the public. Their way of getting around these public reviews is just saying they were never a customer, even when the business is shown a receipt proving they were there, where it's then turned into radio silence read more

This is our second year getting a birthday cake from The Barkery and our dog loves it every time. This year we ordered their 4" round birthday cake- cheeseburger flavor with peanut butter icing. I ordered this online a week before I needed it. Super easy check out process online. Upon arrival the store was empty and clean on a Saturday afternoon. They have a large selection of toys, food, and treats to choose from. It is kind of tempting to pick up everything haha. A lot of the toys were way overpriced though. A handful of toys were listed for $9.99+ but I can find for $3.99-$5.99 online or at TJMaxx. Same exact toys too. Their pastries and biscuits on the other hand were all so cute and perfect I almost got a little bit of everything. I love the fact that they were super accommodating and allowed me to get half pound biscuits in a variety of flavors in separate bags. Check out was fairly easy. They didn't need the order number for the cake. Instead they asked for the dogs name which was actually very shocking yet a lovely touch considering this is a Barkery. The cashier told us how to reserve the cake until we were ready to give it to our birthday boy and how long the biscuits can last for which was helpful. Upon check out we were also offered a free 1/2 pound of biscuits as a birthday gift which is super generous. Overall I would highly recommend The Barkery. They have a large selection of pastries and biscuits online and in stores. Personally, ordering online and picking up in stores was a breeze and we will probably do this again. You will literally be in and out in seconds if it's already paid for. The birthday boy loved everything and so did the other dogs at the birthday party!! Even the other dog owners asked where we got his cake and treats from. I can't wait to be back! read more

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My dog loves this place. Fresh treats and positive atmosphere. My dog loves the fresh canoli for pups

I would rate this higher if it wasn't for a rude / unprofessional owner. It really drives business away. Took our dogs for a wash and the owner hovered and made passive aggressive comments about the water getting on the floor. Kept coming into the wash area to lay down towels. Glared at us the entire time and we felt very unwelcome. There wasn't much water on the floor aside from a bit of mist - when dogs try to shake or turn when you're bathing them it's kind of unavoidable that some water gets out. That aside, pricing was a bit much. I'll keep going to tractor supply where for $10 I can give my dog the same quality of a wash without the hassle of an owner watching like a hawk! read more

Excellent experience! We had a house fire and our golden retrievers were fine but covered in black soot. The staff was so kind and caring and really helped us out! Thank you! read more

Went in to buy some holiday treats for my dog. The display was nice and had a variety of treats/pastries, but I was shocked at how the owner treats her employees. It was uncomfortable for me as a customer and extremely unprofessional! If it weren't for the owners disrespect I'd come again, but nope! read more

I've been going there since I got my pup last August. It's a great store. Not cheap by any means., but great merchandise. I've shopped there about 4 times and spend about $50 each visit. The counter help has been very nice but not crazy about the owner. Very icy and cool and can't believe she's a dog person. This may sway me from returning in the future. I try to support small local businesses but with an attitude like hers who needs it! read more

Went to Polka Dog bakery @ Market St Lynnfield on October 24th to get Dritzy a doggie birthday cake and unfortunately they were all out and the woman working there told me they had been for weeks I was panicking as his birthday was the following day seeing this the woman told me that they get their cakes from the Barkery in Tewksbury. It was very nice of her to give me that information so I called and put in my order. I picked up the cake on October 25th it was perfect made with exactly what we asked to be written on cake. While there I got some other treats for him. They have doggie cannoli's peanut butter cups all kinds of goodies and they're all made with natural ingredients. Will definitely be back only drawback was the ride but was worth it for Dritzy 1st Birthday read more

The Barkery - Doggie cannoli's n peanut butter cups - Pet Stores Near Me - Tewksbury, Massachusetts

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What today for the first time - what a great place!! I brought my two goldendoodles and gave them both a bath. They supplied EVERYTHING! Way easier than trying to do it at home. The staff was friendly and super helpful. read more

The Barkery - So easy and convenient! - Pet Stores Near Me - Tewksbury, Massachusetts

Wanted to order this for a pup's 7th birthday and a $24 order would cost $114 to ship from MA to CA from UPS ground and Next Day Air Saver (UPS) for $492.96. I think if you do not live locally, this is a horrible deal when there are other local pet shops around the US. read more

The Barkery - Pet Stores Near Me - Tewksbury, Massachusetts

Horrible customer service. The mother is nice but I will never give these people one penny more of my business. It seems like the owner forgot that customers build a business and should make more of an effort to care about the people walking in the door. I now drive 20 miles out of my way to get my dog her treats from a company with better morals. read more

Good selections of dog treats bakery and non bakery(regular dry treats and pig ears etc) Reasonably priced too. They had other stuff like dog jackets too. I didn't look around much was in a hurry to buy bakery stuff for my dog's birthday. Friendly and helpful staff. Will be back next time I'm in lowell again. read more

This place is one of the most unprofessional places I've ever been to! Every time my dog goes in there's something wrong! Nothing serious until this last time. The groomer made my dogs fur so uneven, he has bald spots!!! He also has a couple of cuts , he can't even use his harness!!!!! If you're considering going here PLEASE don't get your dog groomed by Kelsey!!!!! This place doesn't even deserve a star. read more

Went in to the barkery on Christmas Eve to get a few treats for a few pups including my own. I got a few of the decorated cookies and cold items and thought the total was a little high but never got a receipt. Went outside to count my items and noticed there was no way my items were that much. Went back in to get a receipt and did see that they charged me for items I did not order or receive. I went back in and told them. No apology, nothing finally I just said I'll take a couple items that would equal the price. Still no apology. Just gave my dog one of the Apple and banana turnover for my dog, and it was empty! They charge a lot for these treats and literally nothing in them. read more

Omg, you have to try their cheddar cheese treats for your dogs! I even nibbled a bit to see how it tasted since it smelled so good. It tastes very natural and yummy even to a human! Our dog is the pickiest dog ever. It is so hard to find treats she likes. She LOVES this! We bought whole bunch more treats in stores in NYC. But she loves Boston Barkery's cheddar cheese the BEST! I'm glad we can buy their products online since we live in SLC, UT. read more

Extremely rude owner! She SWEARS at customers and absolutely is annoyed by any children in her store. This was a horrifying experience. I was so shocked, I checked around Tewksbury, Ma residents page on Facebook and yelp reviews. Countless stories of her exploding on customers. Crazy is not a good look for the owner. read more

First time there. Everyone was really friendly. Women that helped me informed me to keep it refrigerated until ready to serve and that it is good for up to 7 days. Bought the Apple oatmeal small cake for my dogs birthday. Both of my dogs loved it! Definitely will go back again. They had tons of fun baked treats to choose from. read more

I got my pup his birthday cake here, I was excited to go to the Barkery because I had heard many good things. We were looking for a new collar as well. They didn't have much for a large male dog collar wise. So I ended up just ordering the cake to be picked up later in the week. Barkley liked the cake so his birthday went well. I think it would be great if there were some more options for larger dogs. Maybe I went at a time where things were sold out? read more

My dog loves this place. They are very careful with him because he is just a puppy and still a bit scared of the clippers. Knowing that they may not make it around his whole body, they are very good about making sure the cut is even all the way around and he leaves fresh and clean and happy. The selection of dog treats is amazing as well! I havent bought anything yet that my dog doesnt devour immediately. read more

Both of my dogs LOVE all the treats and especially their birthday cakes when that time comes around! The owner is wonderful and knowledgable. Never mind that she is always there and remembers me every time I go in! The grooming is great and my 90 lb golden retriever loves Amanda! Great place! read more

I've never had my dog groomed here so I can't comment on that but all of our other experiences have been fantastic. We bring our dog here to get his claws trimmed and they do a good job. My dog absolutely hates to have his paws touched but instead of getting frustrated with his wiggling, they speak softly to him and make it a fast process. We've also taken advantage of the self wash area before too. My dog also hates baths, so it's much easier for us to bathe him in the tubs at the barkery. The shampoo provided was a little watery for us so we brought our own but it's still a great service if you have trouble trying to give your dog a bath at home. Of course after bathing and trimming his nails, he's not the happiest dog ever but we make sure to get him some treats before we leave. He loves any bakery items we've ever got him from here. The staff is always so friendly and our dog loves all the head rubs he gets when we come in. We've also got him a personalized birthday cake from here and had his picture taken with Santa at Christmastime. As long as we live in the area, we'll continue to bring our pup to the barkey! read more

Went in last week to pickup a birthday cake for my 10 year old lab. Immediately when we walked in the girl behind the counter asked if we needed help finding anything (seems super nice right?) When I told her I was looking for a cake she pointed them out in the case. Thanks. But that's when things changed...I bent down a little to look in the case and almost immediately she says "so...Do you want to get one?" In a super snarky tone like we were keeping her from other important things. Mind you there was NO ONE ELSE IN THE STORE. As soon as I chose the one I wanted she started to ring me out. Umm ok..guess I won't look around like I always do. I spoil my dog and I was really planning on get a bunch of things, I wanted an assortment of cookies and snacks and toys since it was her 10th birthday but we felt so unwelcome we decided to leave. It was a horrible experience. And on a side note, the lady definitely looked like a junkie so that also was quite offputting and super uncomfortable. We have been going there for years and now I don't know if we will ever go back. So disappointed. read more

I cannot rave enough about this place. Every time I go in the staff is friendly, super attentive, and love hearing me ramble about the love of my life (my dog). Lucy (my dog) loves their bacon cheesecakes especially, but all of their puppy baked goods are adored. The first time I went in they gave me extra free samples of their food, because my newly adopted dog wouldn't eat anything I gave her. we eventually found a favorite (FROMM Duck and Sweet Potato), and she devours it! without the help of the staff and free samples of food they give out I would have been lost! I took her to be groomed for the first time today, and she ran out tail wagging with a cute bandana! She smells AMAZING (that is saying something, she is a stinky dog), and was in such a great happy mood, I know they treated her well, much better mood than when I bathe her. Tiffany was my groomer, and did a great job! She is much more soft, smells great, and is happy. They also give you a puppy report card that goes over everything from their coat to health condition, and gives you friendly suggestions on care for your pet, as well as next recommended grooming. In ADDITION if its your first time they give your pup a free blueberry facial scrub. I love the Barkery, and would reccomend it in a heartbeat. My only reccomendation would be make an appointment for grooming, they fit me in the day after I called, but be aware that this place is so good you cannot necessarily walk in. however, they do have do-it-yourself doggy baths, so if you can't wait you can go that route. But personally I recommend using a groomer, they do a great job. read more

This is the worst experience ever, all I did was call over the phone first time around , I am looking for a grooming for an small dog its a mix so she barely has any hair and we try to keep it short , first person answer the phone and with an attitude of someone that was interrupted on something very important , explained that their wait period is like 12 weeks , and makes reference to an expensive service , well they charge very close to what Petco charges , so not sure what was that about , anyway i let it go because i really wanted something soon , later months went by and now I figure this place is literally 2 blocks from my door , i want nothing but make things easy on myself so i call back , this time i was told they dont do long hair dogs ( this was answer to me describing my dog as mix poodle and terrier ), which is a lie if you look at the reviews unless those are not real , they do bigger and more hairy dogs than mine in regular basis. I was so excited to finally take my dog to this place that is so close home and it looks good from the outside . but the customer service is way behind their outside looks. so disappointed to have to write a bad report on an small business in this particular times. read more

Both times we brought our cats to get their nails clipped they came back with fleas. So you pay $10 per cat for nail clipping, then $120 in flea medication. Not worth the trouble, better to do it yourself at home. read more

I am pretty crticial about all things concerning my dogs. That said, the Barkery is a great find! I went in to get treats for my dogs, the selection was amazing. Everything is baked right there on property. I noted they did grooming and asked if I could see where they groom. I cannot tell you how many times I've been told, 'no'. It was clean, there was one person working on a dog and another helping someone at their self wash stations. So I made an appointment for two of my dogs. My Great Pyrenees who is 3yrs and my Pyr/Aussie puppy who is 9 mos and had never been to the groomers. I took them in, the staff who were going to do the grooming came out to meet them, took time asking me questions about them and getting to know them a bit while I was there. I felt good about leaving them. They groom by appointment and you pick up when they are done, they call you when they are almost done. No all day in a crate. It was great. When they brought them out my Pyr looked amazing! He was all clean and his fur was soft and shiny. My puppy went from feeling coarse to feeling like silk Beautiful! I must say that during their grooming I got two phone calls. Both with questions and a concern about one of my dogs. I was able to answer their questions and to be honest, I know my former groomers would not have called me with those kinds of questions. But the girls at The Barkery did. I felt myself relax a little. I liked knowing they were with people who were being very attentitve and careful with my dogs. I have their next appointments already booked and have told my friends about this great place. I have to also add, my dogs are addicted to their chicken jerky and their little chicken balls. They are like crack for dogs. LOL Even my cats like them! Try this place, you won't be disappointed. read more

I googled "dog birthday cakes" and this place showed up. I called and ordered, the person was friendly and very helpful. I got a confirmation of my order and an email when it was ready. When I picked up the cake the woman was very friendly and helped me pick up cookies for the dogs. I was really happy with my experience. I will definitely recommend and drive the 30 mins to visit them again from NH! On the day of the party the cake was a big hit, all the dogs loved it. I am so glad I got a cake from them, it really made the day special. read more

It really takes a lot for me to write a poor review. I need to preface this by saying, this is only about the customer service. I truly thought they did a fantastic job grooming. But the service I received was appalling. I'm so far from a difficult customer. And I'm quietly bowing out from this establishment. But, I have had some disappointing experiences with the owner as another writer has previously spoken about. And I venture to comment that someone who gave this esablishment 5 stars but said that they would recommend an appointment because they are so popular is a little off. I think it's safeto say that they can't keep enough staff. That may be a bit harsh, but after my experiences, I think it's a fair assumption. We recently moved to Massachusetts. It should have been a warning when the first time I went in to see the grooming facilities. I had been standing at the counter with a very nice worker who was discussing their business with me, selling me on their grooming (and doing a fantastic job of it). The phone was ringing while we were speaking when from the back, comes a lady yelling to pick up the phone as she enters the room and proceeds to answer it herself. I thought, holy cow, in front of a customer... She must be having a bad day. I had taken note of the "help wanted" sign in the window. Being short-staffed can be stressful for anyone. But everyone gets a second chance in my book and I liked everything else I saw and heard - even, the decent reviews on this very page. I took advantage of their grooming services like clockwork for my two little dogs, making my following appointments every visit. I did find it a little odd that they would balk at my trying to set several appointments, but alas, one appointment at a time it is. I pay. I tip. I'm reasonable. Every grooming was fantastic. I was very happy with it. ...and then I forgot about an appointment. I really had a fantastic excuse for forgetting. Something called a little Cancer scare that I was getting results on that same day. It was a 9am appointment on a Friday. I was called (very generously) at 9:10 by The Barkery to let me know that I missed my appointment. I apologized profusely. I said, I would absolutely rebook, come in another time, or throw my pups in the car and get there immediately. The entire 3-4 minute conversation, I could hear someone yelling in the background that they had called me with a reminder. That I needed to get there within 10 minutes or they wouldn't take my dogs and that I had messed up their entire day's schedule. I got it. I didn't sleep in. I drive my girls to school in Wakefield at 7:30am every morning, for goodness sakes. I simply forgot. BUT I SINCERELY FELT LIKE A HEEL. I scrambled to the car and made it to the Barkery in record time. I checked the clock and walked in at 9:20, apologizing profusely again. My apology was not accepted. I was met by front counter lady, groomer, and owner. I was told again that was putting them all behind and they would call me when they were done. OK. I got it. I feel awful. Truly. My feelings of guilt quickly took a turn to annoyance and anger when I went to pick up my dogs. I apologized again and got the same, "you put the entire day behind, morning appoinments are really important, etc." Ok. I paid, tipped, apologized again. Then went to book my next appointment. I've always taken Fridays mornings. I thought it was odd that she first hesitated and then to wanted to book me on a Thursday. She asked what time. Which I also thought was odd. I said, "same time as always, 9am if it's available." She says, "I am not allowed to give you that spot anymore." That's what I got. For 6 months, I'm like clockwork with two dogs. I said, "uh, ok. 10am?" The lady behind the counter was so obviously uncomfortable that she quickly said, ok. I told them that I was having a Cancer scare that day and that I just didn't sleep in and miss the appointment. It was so awful to know that they had obviously had a nice little b-fest when I wasn't there. By this time, I'm just appalled about how little they cared about retention. I was an easy throw-away. Amazing to me. I even passed the owner on the way out with my dogs. She walked by me and said nothing. I've since cancelled my appointment and will be taking my business elsewhere. read more

This has to be the most unprofessional place I have ever gone to, considering I have my own business the way they treated me I could not believe that they would tell me someone else business that was so not even true the owner does not care about her staff or customers all she cares about is the money I will never ever take my dog here again and I will make sure I tell everyone to never go here worst place to do business!!! read more

I had my dog groomed and when I went to pick him up the groomer went to get him and came back to tell me he chewed through his leash. So I asked why the heck was no one was watching him? She said oh they wait in a room till you show up. Wtf! It was an expensive leash and she didn't even say sorry. After that it just shows their lack of customer service. I will go elsewhere! read more

I bought a lease and some treats last weekend. Although the treats were a big hit, the lease was not. I returned it today without issue. Thank you. read more