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    PetSmart

    2.4 (81 reviews)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    4 More Services

    Pet haircut

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Laddye & Erin

    Erin is amazing trainer. Wouldn't have got my dog to do the things he can do with our get

    Bruce A.

    Our terrier had the worse haircut ever, really terrible, a complete disaster, at the Chelmsford PetSmart. We have been bringing Puffy there for the past couple of years and always had a good experience, but this time was different. The groomer started making lame excuses when my wife picked up our girl. When I saw the streak marks, bare spots, and areas that were missed I got pretty pissed off. I gave Puffy a bath and brush but it still looked just as bad. I called and had an appointment to get this fixed this morning, but when I got there and found out the same groomer was going to fix it I said no way is she touching my dog again. I called over the store manager and got a refund but I'm still pretty pissed so I wanted to make sure that if you go to Petsmart Chelmsford for grooming make sure that Jenny is not the one to do the work or you might be sorry.

    Here's a picture of our sweet baby girl before

    If I could give ZERO stars I would.... this place is highly unprofessional and ridiculous. My family and I went on a 4 day trip to PR. We left our dog Oreo at their doggy hotel. They said that they would inform us on how she's doing and assured us that she was in good care. Two days into our trip we had no call & no update about Oreo. I called to see how she was doing and the lady was clueless and said "I haven't been watching her but I'd have to go ask my colleague". She comes back to the phone after 5 minutes just to say she's doing great. I asked her has she been eating, drinking, getting along with other dogs? She then tells me that she doesn't see any report of her having any issues with other dogs and she doesn't see any issues with her eating or drinking. She mentioned at the end she hasn't pooped since we dropped her off. I was confused on why that wasn't brought up. I ask the lady if I'm able to talk to the woman or man that is watching her so I could get a better understanding. She tells me that the lady is busy and could give me a call back. I NEVER RECEIVED A CALL BACK. A grooming service was included in the package that we paid for. They told us that they would have to cut a little more of Oreos hair off because it was a little knotted. That was fine with us. Oreo is a very fluffy, joyful, and hyper dog! She's a corgi, yorkie, shi tzu mix and is only 9 months. When we got her we couldn't even recognize her. She was SHAVED TO THE MAX. She was excited to see us but was much calmer then she was usually. We thought nothing of it and just assumed that she was tired. We we brought her home she wasn't eating and was very tired. Tht brought a little worry to us. Then around 10pm - 4am she had vomiting episodes. It seem like it was a bunch of food and other stuff. Now she's shivering, not eating, has a very high fever, isolating herself, tired, vomiting and is not acting like her self. We brought her to the Hospital to find out she has something in her small intestine and can't eat for 12 hours and is on IV fluids. We're hoping she's getting better tonight so we won't have to do any surgery and nurse her back to herself. This doggy hotel is a TERRIBLE PLACE!!! IF YOU LOVE YOUR DOG YOU WOULD NOT BRING THEM TO THIS PET SMART

    Completely hard crusted matted fur from base of tail , bottom to legs . Not urine . Disgusting !

    Edit : I Am adding an additional star because the manager promptly reached out to offer me a refund . I picked my dog up after 2 nights sick with urine stained legs .Her entire tale , backside and leg fur was matted together and crusted . It was not yellow like urine but something else . Disgusting. Vet thinks she was aggressively humped by a male dog in camp . Which I did NOT want her in the camp ! I paid for individual play and her booklet says she went to camp .She is a small dog and too overly excited around other dogs . also came home very sick with a respiratory infection and visibly skinnier . PetSmart offered me a free bath after spending 115 on boarding and individual play time she likely never got .

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    3 months ago

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    9 months ago

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    4 months ago

    Please clean the store floors. They haven't been cleaned in months and the store smells.

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    6 months ago

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    3 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    9 years ago

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    3 years ago

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    5 years ago

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    3 years ago

    DO NOT BOARD HERE. They did not give my dog time to adjust to a new environment. They called within 24 hours and wanted me to pick him up.

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    7 years ago

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    7 years ago

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    3 years ago

    Alyssa was my groomer awesome job

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    2 years ago

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    5 years ago

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    7 years ago

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    5 years ago

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    4 years ago

    Always helpful and knowledgeable with fish and dog. Prefer them over Petco, where you have to track down someone to assist.

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    4 years ago

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    9 years ago

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    14 years ago

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    13 years ago

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    8 years ago

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    Page 1 of 3

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    ($120 for 6 weeks of classes.) I have also boarded my dog and dropped him off at doggy daycare as well.

    Mentioned in 3 reviews

    Read more highlights

    Merrimack Animal Hospital - Rabies vaccine tag

    Merrimack Animal Hospital

    (5 reviews)

    Dr. Mian has been our family vet for 32 years (we had an emergency with our first dog going through…read morea glass door at our new home and he was the vet we started seeing and never looked back!). He and his office are wonderful, compassionate, and knowledgeable. The care and service we receive here now and in the past has been wonderful. We are fully informed of situations and complications that can arise during procedures, and are given the best advice for our pets. We enjoy knowing we can call with what may seem a 'stupid question' and Shari and Dr Mian will return our call and put us at ease. I love knowing my pets are in great hands all around. Thank you both for being there for us and our pets!

    I am very sad about the service I was provided here. I have a pitty who has never shown any signs…read moreof aggression, he's just a very nervous boy and is hard to restrain. The doctor had me put a muzzle on him, making him even more anxious though I understood this is probably protocol. What I don't understand is yelling at my dog to stop moving as if he understood what was being asked of him. The doctor then proceeded to hit my dog on the back in an effort to get him to stop? I do not hit or yell at my dog so I cannot imagine just how upset/scared this must have made him. I'm sure the response to this will be a denial, but it is very clear that this doctor does not have a love for animals. The vet tech Mackenzie was sweet and did her best to try and calm my pup down, giving him treats and speaking to him nicely. I will not be returning with my pup, the only reason I stayed is due to him needing medication. He was traumatized and I cried all the way home. Please, if you have a anxious pup do not bring them here.

    The Cat's Pajamas Inn - Tank

    The Cat's Pajamas Inn

    (22 reviews)

    An update of my review from (gulp) 10 years ago! Patty at The Cat's Pajamas Inn continues to be a…read morelifesaver. I can't imagine how we would have managed juggling our cat and our travel schedule all these years without her. Our guy, Tank, has spent many nights happily ensconced at The Cat's Pajamas where he enjoys spying on the comings and goings from the privacy of his own condo. Yes, we could leave him at home with a cat sitter popping by once or twice daily, but our dude is very social and gets lonely easily. Plus, he is a bit high-maintenance and Patty doesn't bat an eye at his extreme neediness. (LOL) Bottom line: Patty is a total pro. She is caring, considerate, and communicative. She keeps a close eye on her charges and intuits exactly what they need. I just can't say enough good things about her. If you want the best place possible to board your beloved cat, look no further.

    Cat's Pajamas Inn is such a wonderful place to book your kitty in for a stay when you need to be…read moreaway. Not only is it a very clean and calm environment, it is so clear that Patty cares for each cat and their needs. Their "condos" have levels for them to explore, each with their own box, and privacy curtains for cats who need more time to adjust to the space. Patty sends an email the day after drop off and throughout their stay to let you know how your cat is adjusting and eating. We all know how hard it can be to have to leave your cat and take them out of the comfort of their home. Knowing how well cared for they are with Patty makes doing so much easier. I could not recommend Cat's Pajamas Inn more highly!

    PetSmart - groomer - Updated May 2026

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