I have a great expereince purchasing a car through CarMax on Pantops! everyone I dealt with was…read morehelpful and friendly. The web search option is really helpful and clear. After I purchased my car there were a few minor things that needed adjusting and the Service department has been really responsive and helpfu. If ylou need a new (used) car I highly recommend going there first!

Carmax is carmax ! It's a used car dealer and sometimes you get a good car and sometimes you don't…read more! We have had about six cars and the last two had transmission problems! It's truly a love hate relationship with these guys ! Staff turnover is high. You would be hard find to find a sales person that has been there longer than 2 years!

I bought a Toyota Avalon and was pleased with the negotiated price…read more The next afternoon, I was driving at higher speed than what I did when I took my test drive and turned out the rotors were warped, which did not show up at lower speeds. They paid for new rotors and brake pads. I will tell all my friends and the next time I buy a used car, Monticello Motors will be the first place I look.

Very upset customer. Purchased a 2013 Mini Cooper after warning Gary, the inventory manager that…read morethe car was leaking oil and the passenger front window wasn't rolling down. Purchased the vehicle as I was told I could take to a garage in Charlottesville for work. After calling and being told they are busy, no loaner vehicle, & they would need the vehicle for atleast a week, I called back and spoke to Gary. I mentioned I had a mechanic that could do the work, he said to get an invoice. After sending in the invoice, waiting almost a week for an answer, the answer was no, Ven the owner will not fix the car. Even though they are offering a 30 day, something mile warranty. This place is crooks. They lie. Owner will not reach out nor cares about what goes on with the vehicles and lives of his customers. Was told to send in an email to the employees direct email, like they can't just respond for him? Please, please go elsewhere & purchase your vehicle. Do not offer them your time or business.

Beware of Service Department - Always Get a Second Opinion!…read more On July 28, 2025, my 2014 Prius gave me a Hybrid System warning to pull over and have it checked by a professional. I was on Rt 250 heading toward I-64 in 93°+ heat, during rush hour traffic, and made the safe choice to drive to Flow Toyota instead of risking a breakdown on the road. Andrew told me to leave the car overnight for diagnosis. The next day, I got shocking news: Hybrid battery replacement: $3,291 Additional required repairs: $6,500 When I asked if I could just replace the battery now and do the rest later, I was told NO, that the car would not be drivable without all the work done at once. At the time, I was going through a horrific divorce, moving into a damaged rental home, and under extreme financial stress. I couldn't afford a second opinion, tow truck, or rides back and forth. I felt backed into a corner and ultimately donated my Prius rather than sink $10,000 into repairs. Later, as a former USMC mechanic, I reviewed the paperwork -- and was furious. The so-called "necessary" services were completely unrelated to the hybrid battery and would not have prevented me from driving the car: Fuel induction service + additive Coolant exchange (listed 3 times to pad the bill) Spark plug replacement (not due) Transmission drain & refill These extras totaled $5,008.12, NOT the $6,500 quoted -- and none were essential for drivability. After I emailed Flow Toyota, their manager Kyle did refund my diagnostic fee, but by then it was too late. I went from a 50 MPG Prius to a 14 MPG diesel truck, all because I trusted their word. Final thought: Don't make my mistake. Always get a second opinion before paying for major work. Don't let anyone pressure you into unnecessary services.

I've been coming to Umansky/Flow Toyota since I bought my new car in 2022. I never had any issues…read morewith Umansky but seemed to have more issues after it changed to Flow. I used to be able to schedule maintenance appts through the Toyota app and now I cannot. I recently went for a state inspection and failed. I showed a friend who is a Toyota mechanic, with his inspection license a video the Flow Toyota service technician sent me and my friend told me he has never failed an inspection for what Flow failed my vehicle for. I was advised to get my car inspected elsewhere or call VSP about the rejection. I loved the convenience of Flow Toyota being close to my work and having the shuttle service drop me off is one of the reasons I stayed, but I will now be getting my maintenance done elsewhere. All of the staff are also incredibly nice, I've never had any complaints about customer service.

Do not use this company. It's a long review but worth the read. Our experience with the company…read morestarted out great or so we thought. We chose this company because it accepts people with lower credit scores and my partner wanted to be able to build his credit and buy a car. We understood the consequences of paying a higher interest rate, but were willing to accept it. We had no mechanical issues with the car we made our monthly payments on time. We were told when we purchased the car that the company would pull our credit and send the monthly report to Equifax when we're making our payments on time. That did not happen. Neither one of our credits were pulled, and there was no report to any of the three credit bureaus that we were making our payments. In December, the car was involved in an accident. Because of the snow and ice and bad weather it was difficult to work two full-time jobs and collect the data needed for the claim. When all was said and done, the insurance company totaled the vehicle, and an amount was suggested. Because I was not the owner of the vehicle, I advised the insurance company they should make those arrangements with the dealership as to what they would accept. I put F&S Financial, which is the in-house lending company for Free Bridge auto in contact with my claims agent, giving the claim number the agent telephone number and her extension. Vise versa with the insurance. That's when everything went south. We did what we were supposed to do when the accident occurred. It was after hours, so we left a message and then we called back the following morning to report the accident to the dealership. I did so with TJ. The insurance company was contacted immediately. now that everything is supposed to be settled and done the dealership is trying to make claims that we never notified them. They're trying to make claims that they're not able to contact the insurance company for three weeks. They claimed that the insurance company wasn't contacting them back about payment of the vehicle. Within a five minute call, I spoke to the claims department got the total, made sure everything was signed off on and approved. Payment was mailed out the following day. In the meantime, constant harassing calls threats of interest rates for nonpayment, yelling, screaming, unprofessional language, unprofessional behavior in general is all we have dealt with since. The Manager TJ remained reasonable until today when he yelled and became disrespectful. He advised me that Sean (sp) his manager, was aware of my situation and listened in the background and did nothing. Our files have been documented improperly with Barbara at F&S Financial stating she was calling and leaving messages with the insurance company every day. I spoke with the agent who verified that when messages are left, it is sent to an email. She verified through her email that there were no messages in her email from them. To be "devils advocate " she said that there was a time when they were transitioning phones, but keep in mind I speak to them every time I call! They went so far after hours 6:30 in the evening to be exact as to call our phone blocking their number so when we answer the number they just hung up. They did not realize that all you have to do is return that call from your call log and it automatically dials the number back. So when we did so, a live person, Alicia to be exact answered the phone. She immediately started yelling and screaming that she had never spoken to me before and didn't know why I was calling and hung up the phone. We called back they would hang up. They are the most unprofessional, disrespectful company that I have ever experienced. They put on a nice front, but as soon as someone calls them out for being in the wrong the defensive aggressive behavior starts. Do yourself a favor and steer clear. You will find that most dealerships have programs for everyone with better rates.

They are great people... they helped me in a difficult time when I needed a vehicle..... there…read morepolite and respectful

Amazing friendly people to work with!!! Answered all my questions was very helpful HIGHLY…read moreRECOMMEND

Wouldn't recommend buying a car from this location. Purchased a vehicle from here and not even a…read morefew days later the check engine light came on. The catalytic converter was bad. Waited weeks for the dealership to take care of the issue. After receiving the car back, I was told that the work was done wrong. Had to take it back to get it done correctly. After a few hundred miles I started hearing a weird noise. I later took it to a certified dealership to diagnose the issue. Apparently, the motor was about to go. Luckily the car was under warranty; However, I had to come out of pocket for some of the labor and parts needed to fix the car. It's been a nightmare!