Last night my wife and I decided to go look at RV'S at Colerain Family RV. I do appreciate the fact…read morethey are open till 8:00 PM. We arrived at the store about 5:45 and was greeted graciously by a very nice receptionist who then handed us over to Bernice Friedberg. We went to Bernice's office where she spent time getting to know us and what we were looking for in an RV. I told her I was a novice when it comes to RV'S and she made us both feel very comfortable and relaxed. While in her office we laughed and joked with each other as she was taking notes on what might interest us. We then went to the lot and looked at RV'S. It was evident Bernice was an experienced professional who really knew her stuff. We spent at least 90 minutes going through vehicles, talking and laughing together. Bernice did a great job building trust, thus building a solid relationship with both of us. Even though we told Bernice we were just looking and we might never purchase a vehicle, and frankly she might never see us again, she never flinched or acted like she was short on time. It was about 7:30 PM when we all hugged each other and said our good-bye's. I felt like I had made a new friend. Bernice and I even got our picture together!! I am Yelp Elite so this review with a picture will be on Yelp later today. Salespeople like Bernice are the face of a company. As stated, Colerain will receive a great Yelp Review because of our experience last night. Lastly, because of this experience, if I ever purchase an RV from anywhere, I will make sure I call Bernice first. If I find what I think might be a better deal somewhere else, I will give Bernice a chance to beat the deal. Colerain is lucky to have a salesperson like Bernice as she nailed customer service as well as it can be accomplished. We have already talked with three other people to tell them about our experience last night and we told them if they ever need an RV, go to Colerain Family RV...... we did say ask for Bernice.

Bought my first camper and we were so excited. They talked us into buying the warranty as well,…read moreyou know, protect your investment. What a crock of BS. We take the camper out on the first trip. Couple of small issues with leaking pipes in bathroom sink but all in all a great trip. No weather, no issues, and all was well. We get home and wash the camper and notice a crack/tear in aluminum swing arm on awning. We take camper back to Blue compass and they fix the leaks(how it was missed the first time I do not know but maybe just a first run kind of loosening). The aluminum swing arm though they cant fix and sent to warranty company who denied it saying they were told by Blue Compass it was customer damage. Blue Compass says they didn't say it, warranty company says they did. Either way they are not fixing it and it is now my problem to worry about. Personally I would stay away from Blue Compass and their warranties that dont cover much. Shop elsewhere and I hope you find a camper company and warranty company that stands behind their products because Blue Compass sure as heck doesnt.

From start to finish my wife and I felt like our needs were taken care of. Cameron didn't pressure…read moresale us, he st answer our questions as first time RV'ers. We were looking for a big high price one and he treated us like we were valued. Even shard his likes of a different brand that we didn't know about. We ended up upgrading to that. The walk through was great, Addison helped to answer all questions, the financial part was smooth and no pressure there with Bryon, and then to cap it off the Owner personally congratulated us. Our spend was low $20k and felt like we spent $100k! Great experience and would and have recommend them!!!!

wouldn't recommend if you are out of state. sure they are helpful until you sign your paperwork…read more after that it's your problem and they won't help you.

Over the years I have dealt with a few RV dealers. Dealing with D&D rv was the best. Great people,…read morefriendly went out of their was to make me happy.

Huge kudos to the team at D&D. We have been looking for a camper for years, inquired about a few,…read morebut didn't make the decision to purchase until this year. Steve did a great job of working with us, being patient while we shopped, and finding the perfect balance between giving us the information we needed & letting us explore/shop on our own. When we came to finalize everything, the service guys were super thorough, showing us everything we would need to know and gave us great tips to have on hand. Definitely recommend shopping with them if you want quality service, fair pricing, and enjoy supporting small, family owned businesses.

We went to purchase a travel trailer for work and we were met with lackluster interest from the…read moresales person. No finance guy on Saturdays, so wanted us to travel back up to do the sale,even though we were from 3 hours away. Finally agreed to do things by mail. The trailer was delivered to the campground which is where our worksite is. Purchased brand new and here is what we have encountered: 1. Dirty inside and not cleaned as it was supposed to be before providing and it is brand new. 2. We had mentioned a seat issue that we were told would be fixed before delivery and it was not. 3. Frame around 1 window, inside is bent 4. Outside grill has 3 screws that are busted 5. The hot water does not work. We had emailed the finance person about our concerns for things and the sales person. He never responded. We called the sales person and he said he would check with service...who also do not work weekends and he never got back to us. We paid over 40,000 for poor service, lack of interest by their employees and shoddy quality. Do not buy from this place. They do not care and their product is faulty. It won't let me post photos but if you want to see them, reach out and I can send them to you.​

Today we went to view some travel trailers upon entering a salesperson Joe greeted us. I tried to…read moretell him what we were looking for and he walked us outside and said look in these three rows. I have an appointment in 5 minutes. I had specific details I was looking for and it was a waste of my time to go through all of them. He never came to check on us, we did find one we were interested in getting more information about. We went back in the show room no one to talk to a guy in a glass room waved, that was it. Their customer service lacks, this one will be crossed off the list. Word of advice check other dealerships even if it is a little bit of a drive!

GREAT SALES AND SERVICE. Chris, Frank and Doug went above…read moreand beyond the call to get the Travel Trailer that fit me and my wife and our three dogs. They delivered it over a thousand miles in the pouring down rain. Other than needing a good bath, it is perfect. I highly recommend Delightful Days to any one any where in the USA

Should going to a RV lot be like going to a car lot? One would think the concept would be similar,…read moreespecially if they plan on selling a RV. Apparently by the standard of customer service they couldn't sell ice water in hell! We walked around the lot for 45 min in the hot sun and not one person was to be found. After exploring we came across two RV's that we had some questions about. We walked inside and was greeted by a glare from an associate sitting at a desk texting. Another man sitting at a desk asked us if we needed something. We asked about the one RV and we were wondering if it came in a shorter length. He proceeded to say no and that the length that they had was unsafe for our vehicle and that a jeep is not meant to haul what he has etc... We are not idiots and we already knew that hence why we asked for a shorter length! He basically brushed off the rest of our questions in a condescending manner and handed us a brochure. If and when we buy a RV it will not be here!!! I would rather drive the extra miles and go somewhere, where they know how to treat a potential customer! Several months later we did in fact purchase a camper, but not from here! We traveled to Haydocy Airstream in Columbus Ohio, where the customer service was phenomenal! They know how to delight! I sort of feel like Julia Roberts in Pretty Woman, where the sales associates were rude to her! "MISTAKE, BIG MISTAKE!"

I purchased a newer truck from them and it was a smooth process…read more Simple negotiation, washed again prior to leaving, and serviced my older truck. 5 out of 5 experience for me.

MAJOR WARNING regarding Holman Motors located in Batavia, Ohio…read more I bought my previous Ram 1500 from here as well as my current vehicle, a 2018 GMC Sierra 3500 Denali. I absolutely loved my sales guy, Eddie, and I have only positive things to say about him and the sales side. I am incredibly bummed that I have to find a new salesperson because of this. However, after the recent service experience that I've had, I WILL NEVER do business at Holman's in any capacity EVER AGAIN. Their final words to me were, "I've run it up the chain of command, and their suggestion is to take your future business elsewhere." In November, my truck was just at 100,000 miles, and a "pigtail" / fuel injector harness went bad. I've always trusted Holman's mechanics fully to advise me, as this is not my area of expertise. The service advisor and their manager, that I was working with, tried to convince me to spend $6,000 or $8,000 to replace all of the fuel injectors and wiring harnesses / pigtails. I did a lot of research and talked to a ton of people, who ALL said that this does not sound right. I advised Holmans to repair the single pigtail / wiring harness and to retest fuel injector #5 after replacement, which they told me was bad and testing out of spec. After speaking to a trusted friend and mechanic, I advised Holmans to replace the 1 pigtail and that I would pick my truck up. I picked my truck up, and it sat in my driveway for a week and a half because I was afraid to drive it. I reached back out to my trusted mechanic friend who advised me to bring it to his shop in Goshen. An employee of his was very through in documenting the work that Holman performed, and that I paid $700 to have completed. IT LOOKED LIKE A BACK YARD MECHANIC HAD COMPELTED THESE REPAIRS FOR $100 OR SOMETHING. Furthermore, the repairs completed left a fried area of the pigtail that they didn't even cut back far enough and replace. Go ahead, take a look at the pictures and what I paid $700 for. It's abysmal! I called the Service Manager, Chris, and explained the situation. By the time he called me back, my step father had just passed away and I was not in the right mind to deal with it. He also told me, "I'm so sorry. Take as much time as you need and get back to me." Roughly a month or so later, I found some extra time in my schedule and walked into the Holman Service department and asked for Chris. He was busy, so I waited for him to free up. Chris stated that I "ghosted" them and refused to address any of the issues. I ended up having to get a little shitty with him, because he thought he could just talked down to me and blame this problem on me! I stood on the fact that they lied to me in a deceiving attempt to do massive and unnecessary repairs. He stood on the fact that I didn't bring the truck back to them to be fixed.... HOW COULD I DO THAT WHEN THEY MISLEAD ME AND I NO LONGER TRUSTED THEM to complete this repair?! I wanted to talk through this and get it resolved. Again, I tried to call Chris a couple of times but never got an answer. This morning I called in and the person who answered the phone transferred me to a Monica. I explained a brief synopsis of the issues and asked if they could over several free oil changes to remedy the issue. It seemed like a logical solution. I'd never had issues with them changing my oil, other than leaving it a mess and it getting all over my driveway every time afterwards. I explained to Monica that I live my sales guy there and prefer to do business at the dealerships close to my housese. I stated rhat i was open to shopping around other dealerships, but I wanted to give them the opportunity to fix their mistake before i did thag or wrote any reviews. Monica said again that she would "take this information and run it up the chain," and that, "it would probably take several hours to get a solution." In approximately 30 minutes, they reveled their true colors. If their mechanics do shoddy work, they don't stand behind it and blame it on the customer.

I love the service and respect all the staff has giving me. I bought my camper through another…read moredealer and I had a interior problem that was covered under my warranty , they did a great job at repairing all my walls and a cabinet in my camper. They kept me very informed the whole entire time they were working on my camper. Love Lee,s RV Cindy Kuhlmann

Stand up guys ! I took in a 30lbs propane bottle to be filled . I told them it doesn't need much,…read morebut I wanted to top it off . They filled it up it took around a half of a tank . Then he told me they only charge a flat fee for a tankful . And that he didn't want to charge me . I insisted that I pay him . And he said Nope . I told him I pay my way thru this life . And tried to tip him 15 bucks . He insisted he didn't want my money. He said next time I needed a full tank, just drop on by and then, he'd be happy to charge me . I told him we're from Oregon and we'll never be back this way again . I insisted he take the tip. He didn't. If We ever come back I guarantee I will be doing business with these guys .

I called Damen today and he fit me in to troubleshoot shoot my Class A Gulfstream RV. I've had…read moremonths dealing with horrible mechanics and have lost over $7000 with terrible service and mechanics that compiled my problem. Daman took 3 hours and fixed my issue. I am BEYOND happy with Daman and his company. I would recommend him and his company to anyone with a difficult problem with their RV. Thanks so much Daman.

Unfriendly, unprofessional. Couldn't even winteize my RV properly. I do not recommend them.read more

We had a great experience at this Camping World. Everyone we worked with was very friendly and…read morehelpful. We ended up with an unbeatable price for the camper we wanted and their financing options were better than what we could find elsewhere. For a better experience, avoid weekends if possible. It would be worth getting off work a little early and head there during the week.

First of all, I would like to start this review with the fact that you have to make me extremely…read moreupset for me to say a bad word about you. Completely the opposite I'm the one who would like to be writing a review, singing someone's praises and recognizing them for their hard work. Unfortunately, that is nowhere near the case here. Camping world has the absolute worst customer service I have ever experienced in my life. And I know a thing or two about customer service as I worked in Customer service for over 12 years. This past spring, we took our RV here because we have a warranty for the paint. the paint was dull and oxidized so we took it in to have it corrected. They agreed that under warranty that the work needed to be done. It was like pulling teeth to get any kind of update for the next 2 to 3 months on the RV. Mind you this was prime season and we wanted to be able to use it. Call after call email after email just a bunch of BS excuses. Come to find out they had painted an RV in the bay next to ours and got overspray all over it obviously making the situation 10 times worse than it wasn't the first place. That all aside my husband agreed that we would take it back to get corrected in the fall after we could enjoy it at least for a couple of months. Fast-forward to this week, my husband calls to tell them we need to get the RV in to fix the things that they had caused. Not only is the paint job, awful and dull now because of them over spraying it and then having to remove the paint however they did that .. now all of our decals are all looking like trash, so they're also supposed to order new decals for the RV. My husband calls this week and the person we have been working with says oh I'm not taking care of that anymore. You're gonna be dealing with so-and-so. This person doesn't even fill the next person in on what is going on and we are back to square one and now this new person is saying, when and IF. WE DO SOMETHING?! NO I DON'T THINK THAT'S HOW IT WORKS. COMMUNICATION IS KEY. YOU ALL NEED TO COMMUNICATE WITHIN YOUR COMPANY AND FIGURE THIS OUT BECAUSE NONE OF THIS IS OUR FAULT AND I CAN'T EVEN IMAGINE HOW LONG YOU'LL KEEP THE RV THIS TIME AND HOW MANY EXCUSES WE WILL HEAR OVER THE NEXT MONTHS. Long story long.. I would steer clear of camping world as once they get your business and the sale they don't give two flips about you and you will suffer if you have to get something done to your RV.

I would highly advise buying from anywhere but camper world. I bought a brand new camper, went to…read morepick it up to find out i had to pay them even more for the correct style water heater. Iv had two warranty issues and you cannot get these people to answer the phone or return your calls. zero starts for this place

Swindlers. Talk all the deals and push all the products. Like pulling teeth with rude mean people…read moreto get anything done within warranty and service they talked up to you about after purchasing. Do not start here!!!