I placed 2 pretty large orders (on Nov. 14th and 16th). On Nov. 22nd, I reached out to get an update but did not get a response. I tried calling, emailing, and the chat on their website. I tried again on Nov. 23rd. Again, no one answered the phone or responded to email, but I did get a reply via chat after a while, saying that they were waiting on a shirt to come in and they would ship everything on the 25th. None of the items stated they were out of stock or a pre-order, but as long as they were shipping soon, I was fine with that. Another week went by, and I still hadn't received my order. I am literally 15-20 minutes from their store, so shipping should only take a day or two at most. I paid for shipping for the convenience, thinking that they could ship much faster than I could get by there. I reached back out multiple times between Nov. 30th and Dec. 2nd to get another update or tracking (via chat, email, phone, and FB messenger). It shows they've read my messages, but they have not responded at all. Poor customer service and communication, and as of right now I am out hundreds with nothing to show for it. Very disappointed. Their store used to be one of my favorites on Campus Corner, but I definitely won't be placing another online order with them again. These items are gifts and I would still like to receive them asap, so please provide an update! read more