What an amazing surprise from my sweet husband. My husband surprise booked a night and whole day spa for my 40th birthday. I had no idea I was coming here, even less idea of the services I was getting. But here we are. We started off with Maisy doing my mud treatment Then Trisha who did my massage during a couple treatment Followed by for my hydrofacial What an incredible time here. Honestly it's clean, service so friendly, so professional and very relaxing. I was blessed that I came with some girlfriends before Covid but have not been back since. What a blessing to be surprised by my husband for this lovely treat. read more

Last Christmas, I purchased a gift card for my wife for Spa sessions at The Allison Inn and Spa. I've had my eye on the place ever since I heard they offered quality facilities and services. She is a two-time breast cancer survivor, and this time, 5 years ago, had gone through a double mastectomy, and then some major reconstruction surgery after that, earlier in the year. I wanted to give her some quality time at the best spa in the region. Our daughter, who recently moved to the area from Virginia, made plans to go with her since she practically lived in spas back in VA and wanted to check out this local Spa. My daughter owns her own business and was in a busy time of year so it took them months to settle on a day when they could both enjoy the day together. The day before they were to go, my daughter was called away on an urgent trip out of the country. The Allison Spa has a 48-hour cancellation policy but we explained this was truly an emergency on my daughter's part. We even offered to show them her plane ticket for her trip. I can understand the business reason for a cancellation policy, employees are brought in to serve clients, space is made available for scheduled guests, it is important in order to make a business run smoothly. It is also a business decision to allow or deny someone not wanting to have to pay the penalty for cancelling an appointment the day before the appointment. That decision that day cost them probable monthly visits from my daughter, and being crossed off my list of places I would recommend people to go to enjoy quality spa services. My wife loved the massage she received and said Sydny was amazing; however, my wife is 5' tall, she had a very hard time in the hydro bath, slipping down in the tub to where she had to hold on to the side for almost the whole treatment to keep from going under. When the assistant came, her comment was: "I'll tell the management". There is a waiting area at the spa check-in counter for people waiting for the clients to come out from the Spa itself. I waited there for about a half hour knowing they would come get me when she came out. She had been out for almost that half hour and hadn't been told I was waiting, I was pretty much ignored. I know, I sound like a complainer, but this was supposed to be a special day, and it wasn't close to what I hoped it would be for her. The cancellation fee cut into her gift card package and she did not get the full benefit of it. I'm trying to be fair to the Allison, and actually my lunch there was excellent and the service and attitude of employees, with the exception of the Spa counter staff, throughout was excellent. The grounds are beautiful and well maintained. However, I am extremely disappointed and still very upset with the treatment my wife, my daughter and I received from the Spa. I hope it was an anomaly for The Allison's sake. read more

The service was exceptional friendly, attentive, and one of the highlights of our experience. The wine selection was also impressive, with plenty of great options to choose from. The ambiance was pleasant, but it wasn't quite what we expected for a restaurant at this price point. As frequent visitors to luxury resorts and upscale dining establishments, we found the atmosphere a bit underwhelming. The food was beautifully plated and visually stunning, but unfortunately, the flavors didn't live up to the presentation. The fish was fresh and of good quality, but it was underseasoned and lacked flavor. Despite the quality of the ingredients, the dishes were bland and didn't leave much of an impression. Overall, the presentation reflected fine dining, but the taste simply didn't justify the price. We had a Thai salmon, aguachile and a ham and cheese board. While we appreciated the excellent service and attractive presentation, the food itself was disappointing. For us, the overall dining experience didn't deliver the value we expected. read more

The Allison Inn and Spa - Butchers Charcuterie Board and Spring Run King Salmon - Hotels Near Me - Newberg, Oregon

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Location is delightful any time of year. Rooms are very spacious. Food is tasty Spa services are amazing Mid week prices are better than weekends read more

Really a beautiful inn. Well appointed rooms, bed was really cozy and comfortable. Pool is indoor. There's outside seating. But, the pool and hot tub are inside. Spa was great and staff is very friendly. The inn is not for the faint of heart when the bill is presented. Be prepared for everything to be expensive. It's a high end place. The reason for four stars is really based on location, and surrounding area. If you want to eat outside the Inn, there's just not a lot of great options. read more

We stayed one night at the inn, had a dinner for 12 in the lounge, and breakfast for three the next morning. The grounds and the room were lovely, as expected. What I was surprised about was the quality of service we received. Every single person we interacted with was so incredibly friendly, polite, and professional. Very happy with my experience here and would love to come back. read more

I was a walk in for their restaurant tonight, party of one. Not the most sought after for them, but was in town on business and wanted a nice dinner. They have a "Chef's Table" that I thought would be nice since I am a single and you can watch them cook. Was told that would be 45 minutes to an hour, but their "Living Room" was available. Okay, sat there. Meal was very good, server nice and it is not her fault they tried to deliver food I didn't order to my table, clearly no Michelin star. Not the most comfortable table since more like a lounge, but okay. After dropping $230 on myself, what was annoying was the Chef's table was empty when I was leaving just like when I came in. WTF? Attitude from a hostess is not high class, graciousness is. In this area they failed. read more

I am not sure what happened this morning, but booked my mom for Mother's Day which also falls on her birthday 2 weeks ago- Celebrating today. We sat for 30 to 45 minutes before anyone coming to our table and had to call someone over. 15 minutes later we got coffee and water. The food was cold - they did bring us nice pastries as an apology but after sitting that long and having other time commitments- it made it hard to make it right. What happened?? Also no acknowledgment of her birthday which they normally do and why I book there (for the food and that she shares Mother's Day and her birthday on the same day I look for something special to make her feel special). Definitely the worst time I have or my family has been there. $250 plus later- rushed- service not on par- not worth it and will be looking elsewhere to make my mom feel special In the future. read more

The Allison Inn and Spa - 45 minutes in. - Hotels Near Me - Newberg, Oregon

As a frequent traveler, I've stayed at my fair share of exceptional properties -- but The Allison Inn & Spa truly set itself apart in every way. I had the pleasure of staying here this past weekend for a wedding, and from the moment we arrived, it was clear this place operates on a different level. The attention to detail across the property is remarkable -- the grounds are beautifully maintained, and the food was absolutely outstanding. But what truly elevated our stay was the people. Great hotels have great amenities; extraordinary hotels have extraordinary staff. Andy at the concierge desk was the definition of going above and beyond. He anticipated our needs, took care of every detail, and made us feel like we were the only guests in the building. That kind of genuine hospitality is rare, and it's exactly what transforms a stay into an experience. If you're in the Portland area and looking for more than just a getaway -- if you want to feel genuinely taken care of -- The Allison Inn & Spa is an absolute must. read more

I took my daughters to the spa for a special occasion, and while the facilities were lovely, the facials and massages we received were just ridiculous. Absolutely worthless for the time and money spent. I would not recommend either of those treatments, but just enjoy the spa instead. read more

Came here for a facial and a prenatal massage, both were fantastic. They provide a robe and plastic sandals when you check in. Their spa area, besides the treatments, includes a sauna, a steam room, locker room, bathroom, shower area and relaxation room with tea, water and small snacks. For snacks, they had almonds, dried bananas, trail mix and whole apples. Would definitely come back. read more

Stayed 3 nights. Beautiful boutique hotel with spa and wine. Most luxurious hotel in willamette Valley. read more

The Allison Inn and Spa - Vines - Hotels Near Me - Newberg, Oregon

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Kaylea was chewing gum the entire time, of which I would consider unprofessional, especially since I have a hearing disability where that sound is triggering. Removal of the shellac on my sister's toes took almost half an hour. It should've been much quicker. Every time Kaylea talked, even if it was just friendly conversation, she stopped using her hands. The leg massage was only a few minutes, and my sister didn't even receive the heated booties. We were scheduled for 60 minutes and ended up only receiving approximately 50 minutes. The chairs did not have a heat or massage function, which every other salon I've been to has. About halfway through the treatment flies started circling. One landed in my sister's wine glass, and she couldn't drink the rest of it. read more

Here for three days in the middle of our Willamette Valley trip. It is mid-September. The place is high-endy with many staff always ready to assist. We parked ourselves but there were valets all over, and checked into our room which was ready a bit early. We have a suite on the fourth floor looking East. We saw a couple of fabulous sunrises. We had a few dinners and some breakfasts while here. The food is wonderful all farm-to-table. They have a great lamb loin. The Marionberry jam with breakfast was unique. We were told you can find it all over the state. Service is top notch although we did experience a few issues at breakfast. They were all resolved satisfactorily. Managers are regularly checking in to see if we need anything or have any issues. Room service and housekeeping is top-notch. This is a very nice place with beautiful gardens, sculptures and other art everywhere. Very relaxing and refreshing. They have a Spa but we did not use it. There is a vineyard and winery on site, Rain Dance Vineyard and it was a short walk from our room. On our second morning we saw the grape harvest from our balcony. We would stay here again when in the area. Mark & Nancy. read more

The Allison Inn and Spa - Sunrise from our balcony. - Hotels Near Me - Newberg, Oregon

This hotel was delightful with walking paths, gardens and vineyards. They had a window seat that looked onto the grounds and a fireplace for the chilly nights. The bathroom was a good size with the tub away from the shower. Our room was nicely furnished. The mini refrigerator was an added bonus. They welcomed you with a snack basket and waters. They also had wine glasses and a wine opener. They provided daily room service and a nightly turn down service. Parking was nearby if you chose not to valet. Valet service was prompt. The check in process was quick and all the workers we came across were friendly and helpful. read more

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Pretty much the perfect spa. My small party and I loved everything about it. The occasion was a girlfriend's birthday, and she had previously stayed...and enjoyed the complementary spa facilities so much that she insisted we needed to as well. First thing in the morning the birds' songs were so impressive. One of the video clips records their amazing calls. The high-end amenities hit the spot in the morning: Nespresso coffee and espresso pods allowed us to sit in our bathrobes without having to leave the deep comfort of our room...cups in our hands as we sat in front of the fireplace and next to the window looking out at the beautiful vineyard that our balcony opened up to. The sense of ease and respite were amazing. There were delicious complementary snacks as part of our welcome. Some of us took a walk and discovered fresh quince hanging ripe on the trees outside. When we were done with our coffee, we slipped into the bathrobes and slippers provided and walked leisurely down to the spa area. The sound of the indoor fountains and visuals of the shallow rock pools were immediately mood setting. The spa staff were welcoming and informative: we decided we would just enjoy the sauna and a steam room. One of my favorite things were the iced face towels, waiting between the steam room in the sauna: they knew exactly what we would need. Staff are very attentive and replenished the cold towels regularly. One of the most satisfying things about the sauna was how much heat was generated when water was poured on the hot rocks. Real heat: not disappointingly tepid as some saunas can be. And the steam room was lavish with steam and the uplifting scent of eucalyptus. We spent the morning (2 1/2 hours) between those two complementary spa features, only coming out to cool down in the single-gender resting area, where we could enjoy some tea and order drinks, if desired. We didn't even make it to the indoor pool. I don't know of a better spot for the kind of experience we were able to indulge. I think that's the highest compliment I can pay. Honestly, the only thing that would be better is if the price could be a little more reasonable to be a little more affordable. At ~$600 a room we were only able to do one night. But in a heart beat we would've loved to be able to afford to stay another night. We promised each other we'd tried to come back next year. read more

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I have to admit that reading through some of these reviews gave me pause. For a brief moment, I started to wonder if I'd make a mistake in booking a stay for our 15th anniversary. But I'm happy to report that all fears were erased immediately upon checking in and being escorted to our room. We arrived to the property at about 9pm so it was dark and we couldn't see much as far as the exterior goes. But we knew it was nice by how we were greeted by valet and the front desk and promptly escorted to our room. The valet provided us with a room tour and gave us all the information we needed to get settled in. We received a welcome amenity (bottle of wine) for our anniversary and a lovely card, as well as local chocolates filled with caramel. The snack basket was another highlight, filled with local goodies including Kettle Chips, which I had no idea were made locally in Salem, OR. The rooms are very generous in size with a wardrobe & large dresser drawers, robes & slippers, a nice dining area, a wet bar with a coffee machine & mini fridge, a seating area by the fireplace and a cozy window seat. The large windows and generous balcony provide tons of natural light. And lucky for us it was raining during our stay so we got to take advantage of the fireplace in August. The rain also made for a perfect spa day. I got to read my book in the women's lounge, seated right next to the patio so I was able to relax and hear the soothing sound of the rain. The spa is beautifully designed and very tranquil, with various water features throughout to create a relaxed ambience. I opted for a signature hydra facial and my husband got a joint & muscle rescue massage. Both of us thoroughly enjoyed our spa services and connecting after in the coed lounge before retreating back to our room to get ready for dinner at the on-site restaurant (which I'll cover in a separate review). Upon checkout we decided to finally take a walk around the property. Because it's built into the hillside, there are some nice inclines and stairs that make fit a great workout. The paved trails are surrounded by lush landscaping and sculpture art to enjoy. Overall I highly recommend this property, because of its beautiful location and outstanding service, for a special occasion or just if you're in need of some R&R. :) read more

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A Perfect Birthday Getaway at The Allison Inn & Spa My friend and I visit The Allison Inn & Spa every year for our birthdays, and they never disappoint! The rooms are spacious suites featuring fireplaces, spa-style bathrooms, soaking tubs, and elegant, modern design. Everything is spotless, comfortable, and beautifully maintained. The restaurant is consistently excellent -- the food is delicious, and the staff are extremely knowledgeable about wine. It's easy to get expert pairing suggestions that perfectly complement your meal. But the true jewel is the spa. The team is always accommodating when booking reservations, and we love starting our visit by being greeted with champagne at check-in -- the perfect way to begin our relaxing journey. The spa itself is tranquil, luxurious, and thoughtfully designed for total relaxation. The massage is always my favorite service -- complete with soothing music, aromatherapy, and an atmosphere of total indulgence. Afterward, we enjoy a private meal paired with wine that's been specially prepared for us. Every visit is a perfect experience in Oregon wine country -- a chance to sip, savor, and relax in absolute style. read more

Andy is the best. He was so helpful and anything we needed he was quick to help. went above and beyond for our family. never met anyone who was as kind and caring as Andy. Besides the incredible hospitality he provided, his style was also exsquisite. I hope the bolo tie becomes an Allison uniform standard by the next time I stay here. shoutout our man Andy. I would die for that guy. read more

Soo expensive. Unfortunately my husband wanted to surprise me with a relaxing time and facial for my birthday. Not having a clue of what he was doing he thought the more expensive the better. Booked an essential facial for an hour!!!!!! Which absolutely sucked. It was literally a face massage. I wanna say it must have been like $160 plus a 20-30% tips. Which I get it's policy to not say tip amount but I'm please do. Maybe the people that don't tip should be called out and embarrassed!!! The steam and sauna were nice but I can go to a gym for this. They made it seem like it was going to be an amazing experience to my husband and sold it, which by the way they have no problem filling appointments. The 12 treatment rooms were non existent to me. He said they lady told him there were be a salt room? When I entered, I was asked if I wanted a tour and the tour consisted of: Locker room, wet and dry sauna, showers, restroom and seating/waiting "lounge", where they pick you up for services. That was it. So I had no idea until I was picked up that there should have been more, where was the spa amenities: 12 treatment rooms, 2 outdoor treatment spaces indoor swimming pool, whirlpool & sun terrace. Healthy snacks = almonds and dried cranberries. You. An also order wine. I would not come here again it's high overrated. I'm sure the massages are great. read more

Beautiful resort excellent service. The grounds are perfect. Great selection of wine and food. $$$$

Lovely venue , service is excellent and food is good! We prefer the brunch as it is not as eclectic as. The dinners!

Extremely overpriced and overrated. Rooms are spacious but very dated. Amenities should be way better for the price they charge for rooms. Spa treatments are below average, at best. Food is mediocre, nothing you feel like coming back for. This hotel has really gone downhill in the past couple of years. We've visited many times over the years, but after our most recent visit, we'll start looking for a nicer place to stay and spend our money. read more

A beautiful resort and spa with great views and ambiance ... a must go to .... Spa is beautiful

Upon my 3rd visit to The Allison Spa it is apparent that their quality and commitment to customer service has declined substantially over the past couple years. My most recent visit included the Morraccon Body Oil treatment, described in their spa menu as a warm escape. There were modifications to my service which they refuted as an "effort to provide what I was looking for." Those modifications included: no blanket covering instead just a standard size towel, exposed feet in a cold room for the duration of the service, cold massage oil and the technicians hands were also cold. I voiced these concerns and the response from Mary, the Spa Manager was to apologize that I was "not warm" and that the modifications were for my benefit, also insisting that their technician was fully trained in this service. read more

If this post could include "smells" I would include that. That air smelled like heaven, cool, cris and just the right touch of forest. The views from our room were just gorgeous, green rolling hills for miles! We stayed here for the husband's birthday and had dinner twice at Jory. Once in our room, but still delicious food! The drinks are also fabulous and strong! Very well made. They also have a wonderful well curated wine selection. You can't pick a bad bottle! Between waking up to chirping birds, a gorgeous view and penthouse room full of amenities and goodies, I don't know what part we enjoyed the most! So worth the splurge! read more

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The Allison is such a beautiful spa. Everything about it is gorgeous. The spa is surrounded by valleys and trees. There are walking trails all around. The interior is super nice and clean. I came here for a day trip but you can stay overnight for a minimum of two days. Me and my family got facials and sugar scrubs. Both were amazing! Employees were so friendly. Great spa experience. read more

The Allison Inn and Spa - Hotels Near Me - Newberg, Oregon

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The Allison like many hotels, spas and businesses is a tale of pre and post Covid. Pre Covid the Allison was A++ post Covid it's C+ at best. The spa sucks now, they have a spa-cafe, they had us order a cheese plate several days in advance because they want to pre make it. Plastic wine and champagne glasses. I get it things are difficult after Covid but at this price point at this establishment level you've got to do better. An example on the Oregon coast The Stephanie Inn - they are not as premium of building and architecture but they absolutely nail hospitality- it's not cheap either but we keep going back...the Allison needs to get back to hospitality and catering to their customers instead of opening a lame spa cafe... We tried brunch - it was sub-par as well. This is all very disappointing... We'll give it some time before going back or recommending it to friends and family. read more

The Allison Inn and Spa - Hotels Near Me - Newberg, Oregon

Awesome place so long as you don't care about service. No one wants to help you make full use of the amenities. It's unclear why the hotel, spa and restaurant have the same name when all reservations and accommodations are handled separately. read more

We loved it here! This is a really nice place which won't make you feel out of place if you aren't fancy. We are not fancy and don't like over the top uncomfortable places this place is indulgent but not pretentious. The room was delightful, it came with lovely free snacks, and a lovely tub and fireplace. We also love the spa, pool and hot tub. This place is a gem. You won't regret enjoying a nice or three! read more

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I've always had great experiences at The Allison, but unfortunately, I feel compelled to warn future patrons about their cancellation policy. Their cancellation policy requires 48 hours' notice, or you're charged 50%--which I understand in most cases. I emailed 24 hours in advance to cancel because I had come down with the norovirus, which comes on extremely quickly. In addition, it had been snowing and the roads were not safe to travel. Given that I was seriously ill and unable to predict this, I was disappointed when they said they'd have to charge me 50% of the services ($180 for two massages) because I couldn't give 48 hours. They offered for someone to take my spot to avoid the charge, but because there was weather, people felt unsafe traveling. When I spoke with the manager, she said there was no weather policy in place. I should note, that when I called back to explain, they did waive the fee for me as a one time courtesy, which I appreciated. However, while I respect that businesses need policies to prevent last-minute cancellations, I believe a more reasonable approach like waiving cancellation charges for unpredictable illness or inclement weather would be much more reasonable. I hope Allison considers adjusting this in the future. Because of this, I will not be choosing the Allison anymore for any spa services. As a parent, I know firsthand that moms need massages more than anyone, but we're also the most likely to have to cancel last-minute due to illness or unexpected circumstances. A little flexibility in cases like this would go a long way in making the spa more accessible and supportive for those who need it most. read more

Love everything about this place. They pay a lot of attention to details. Their on site restaurant was amazing. Do hate the fact that their saunas are separated by gender. We came here for a romantic getaway and had to go our separate ways for the sauna experience. read more

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The Allison Inn and Spa is an incredible stay in Newberg--the heart of the Willamette Valley. You will be blown away by the beauty of the grounds in addition the quality of service. If you are hungry, swing by their Restaurant Jory and ask for Andy or Tim. They are an absolute delight and will make your experience top notch. The concierge team is so helpful and well-versed in the Willamette Valley and its wine. Angela truly made our tasting experiences special. Thank you to the entire Allison Team! read more

While I only came here for some drinks the atmosphere was really nice. It was raining and the inside of this place was just mellow and very quiet and chill. I only experience the lounge area didn't want to sit at the bar but that fireplace was nice. I would love to come back for a spa day. read more

The Allison Inn and Spa - Lounge area - Hotels Near Me - Newberg, Oregon

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This review is for the spa only. Today we paid $383 for two decent services. In the "spa" there were 10-12 women on their phones in both the "private" locker rooms/shower/steamroom areas, and in the ladies lounge. You know...on phones that have video, photo, and live streaming capabilities. In the coed lounge, two men were on their phones. Look at the Allison's most recent Google review. A young lady is posting a photo of herself in the locker room, and of herself in the lounge. Do YOU want to be in one of her pictures on Google? Not me. Men and women's saunas were only about 80-85 degrees. men's steam room has a broken faucet, and women's steam room has...several...things....on the benches and in the drain that definitely should not be there. Husband said no one replaced towels on the men's side showers. I am used to going to spas that 1. Are half the price 2. Offer hot tubs, cold plunges, and optional coed facilities with hot tubs at least, 3. Workers who aren't embarrassed or phased to see a nude body. The Allison Spa does not have 1-3. I told a very nice young woman (I think she was a spa supervisor or something) about the ever-present phones and how I could not relax. I also mentioned how it's not just about my feelings but also about privacy rights of customers and potential legal liability if someone's likeness in a state of undress is posted online without their permission. Do ya'll remember that woman who posted a nude picture of an elderly woman in an LA locker room? I do. So why would I pay this much money to run that risk? The young woman seemed to empathize. She said she would go speak to the Spa Manager to find a resolution to my concerns. Young woman comes back. She says she had a conversation with the Spa Manager who informed her that the spa had initially contemplated the no-phones policy but it was preventing people from coming to the spa in the first place. (Meaning: money is more important than customer privacy.) The woman said her Manager offered to make things right in the following way. "During your next time with us, if you see people using their phones, you can find an attendant or come out to the lobby [where people are checking in] and tell us someone is on their phone. And we will address it with the person." Ha! You think I'm ever coming back there? You think I would ever recommend to anyone to go pay $383 for a cold sauna and the chance to make it onto SnapChat/TikTok/Insta? I suppose I could come back and start an OnlyFans account inside the steam room to make a few of my $383 of wasted money back. Huge waste of money. read more

5 star prices, 2 star amenities. The Allison is at best a middle range facility, with inconsistent policies, untrained and disengaged front desk and restaurant staff, mediocre food (although the outdoor seating in summer might help make up for that). It seemed too good to be true that we could have a first class hotel and spa in the area, and it is. The outdoor art walk is wonderful, however, and that's free for all to enjoy. read more

Excellent experience--loved the location, service, and food!! Pampering rooms with great bed, spa tub, locally sourced bath products. Beautiful grounds. Highly recommend Jory restaurant and the on-premise gardens. Early April was a great time to visit in terms of weather and overall atmosphere. Being from Texas where we don't often have transition seasons, The Allison was a beautiful place to celebrate spring. Not a far drive from Portland, and driveable to other Oregon sights if you're feeling adventurous. You could easily spend a few days on property, too, resting and recharging. Relaxing and gorgeous!! read more

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My boyfriend and I went here for our first couples massage. Our LMTs were Ben and Becca. Most relaxing experience we've ever had! We both felt amazing and refreshed. read more

Beautiful grounds and great place to go for dinner or a drink. Can't wait to come back some time when I can stay overnight or for a spa weekend. read more

The Allison Inn and Spa - Beautiful grounds - perfect place to capture a photo... or 20! - Hotels Near Me - Newberg, Oregon

An ultra high-end hotel in the heart of the Willamette Wine region of Oregon. We stayed in a king room on the main (3rd floor) of the hotel-prices rise with the floor number with lowest level rooms a bit cheaper and without much of a view-for three nights in late May. Our room had a nice private balcony that overlooked a small hillside vineyard and was on the east side of the building away from the glaring afternoon sun. Pros: -elegant rooms with lots of space to spread out -large modern bathroom with a big shower room and separate soaking tub -quiet A/C although our room was quite warm and we had to have someone come and switch on the a/c as in their effort to promote their "green-ness" -comfortable furnishing including a large window seat -gas fireplace (on a timer) -nightly turn down service -nice pool (indoors) with doors that open up to the outside with a handful of lounge chairs -free snacks (chips, pretzels, nuts) and bottles of tap water -partnership with Lexus so you can reserve a test drive with one of 5 vehicles for free Opportunities: -young, inexperienced, timid staff-while they are doing and saying all the right things, smiling and saying hello, opening doors-it feels a bit robotic and there's a level of extra below the surface of doing or saying the wrong thing and ticking off well-heeled clientele. They just don't seem at ease (maybe a strict boss?) -WiFi just so so, especially on patio (barely one bar) and just two weak bars in our room -power by the bedside is limited and a bit tricky to access -self parking is a bit of a hike and half the spaces are reserved for hybrids and carpools or just with "reserved signs" (seriously?!) -at $500/night I expect better treatment from a hotel Bottom line-the hotel stands out in the creature comforts but left a bit to be desired on the service end for me. There are lots of new and beautiful expensive hotels-but for me, the ones I recommend also go the extra mile to pamper and delight the guests. This service level is more like a big city Hilton-very transactional -but perhaps as their 20-something staff gain experience and confidence this may change and this place will truly be 5-stars. read more

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