DO NOT STAY HERE. EMAIL I SENT AFTER OUR STAY, AND I'VE HEARD NOTHING BACK FROM THEM - MAJOR WATER LEAKING/AC ISSUES, AND BLOOD ON OUR SHEETS.
We recently stayed at The Address Connolly in Dublin, Ireland, and could not be more disappointed and appalled by the conditions in which we stayed, that were addressed in a less than satisfactory manner. The manager, Feargal, was horrible and did nothing at all to help us
We checked in on July 22, and we stayed for 2 nights, checking out on July 24, 2024. We booked a family room/suite, as our travel party was myself and my husband, and our two children, ages 12 and 14. We were given 2 rooms that adjoined, which was fine with us as we had them close and we were all together.
On the morning of July 23, I woke up to get ready for the day and went towards the bathroom to get in the shower. I slipped completely, on what, to my surprise and shock, was water all over our floor. The air conditioner had apparently been dripping significantly throughout the night, and the floor was flooded with water. Had I not quickly grabbed onto the small stand with the coffee maker on it, I would have completely fallen and possibly truly have hurt myself.
We had a train booked to Howth that day, so we had plans to be gone for most of the day. I used the shower in the adjoining room, and we went and discussed this situation with the front desk. They assured us they would look into it and make sure it was fixed or we would be moved to another room, and they would help move our stuff in our absence. I asked for the manager and asked if we were to be reimbursed for this room for the night, as this was not even remotely acceptable. He looked directly at me and said it was most unlikely that anything would be done in terms of any compensation at all.
When we returned from a full day trip to Howth, around 7:30pm, all we wanted to do was go to our rooms, shower, relax, and go to bed. We checked at the front desk, and they assured us that our room was repaired and all would be fine for the night - that we did not need to change rooms. While skeptical, we went to our rooms, to find that it was all dried and set back to right a bit.
So, we turned on the AC, and set about getting ready to get into bed. Within 30 minutes, our AC/ceiling was leaking significantly - AGAIN. So, nothing was actually repaired - they simply dried up the leak, and kept us in a room that had a major leaking issue.
We went to the front desk again - even though we were beat, and had already been told this issue was resolved - and again asked for the manager. It was a different one this time. He apologized, and offered us free breakfast the next morning, and a new room. So, now we had dealt with this issue in the morning, which was a hassle, in hopes we would NOT have to deal with is anymore. Instead, we were dealing with it again because a band aid was applied instead of a fix. However, with the new room, they told us we would NOT have a family suite. So - we would be in totally different rooms from our children, though we had booked and paid for the adjoining family rooms. We were very unhappy about this, and asked that he call his general manager, who was off for the evening. The GM basically told us we could take this free breakfast and a new, completely separate room, or stay in the room that had water dripping all over the floor, coffee stand, and ceiling. With no recourse, we took the new room, which at the very least was on the same floor as our children, so we were just down the hall on Floor 8.
As soon as we walked into the new room, we were absolutely appalled. This room apparently had an even worse issue with the air conditioner, and there were water marks all around the ceiling unit AND the paint was peeling all around it as well. We turned on the AC, just in case it was old damage and the unit had been repaired, and in less than 10 minutes, water was dripping from the ceiling all around the AC unit.
At this point, we had:
1. Addressed it first thing in the morning - told it would be resolved by time we got back from our day trip
2. Were given the SAME room when we returned from a full and tiring day's travel - and experienced the exact same issue
3. Gotten a new - and separate - room from our children - and walked into this room only to experience and even worse, but exact, same issue with water.
By this time, we were both extremely frustrated as well as exhausted. Keith, my husband, went back yet again to the front desk and we went though it all again. Again, the GM was called - and again, they said the exact same thing - go to either our original (and damaged) room, take the new room, with an even bigger issue, OR - they could give us yet ANOTHER room, but this one would be even further from our children, on floor 9.
We took that room with no other cho read more