Robert Goodall is the AV guy I've been waiting for. I had a moderate project setting up 4 TVs and associated Sonos sound bars as well as in ceiling speakers throughout the house. In addition I had my pet project, a moderate media room I've always dreamed about. I put out a request for companies to come by, give me their opinion of what needed to be done with recommendations on equipment. Out of the 4 I interviewed only Robert noted, what might seem like minor things, structural and WiFi issues that might/would affect what I wanted in the end. He came up with suggestions creatively and well within my budget. His first bid was crazy low, I know, weird. I asked him if I gave him 50% more what could he do. He upgraded key components but did not add anything. The original equipment was phenomenal, but the upgrade was unfrickin believable. The images on all TVs and especially the media room are so stunning . The sound, penetrating and enveloping. I do admit, Robert is slow at times responding to texts, calls or emails at first. He has a lot of projects and rightly so. I have had to text twice about post install stuff and he responded immediately, even when on site at another project. On one occasion he dropped everything and came to the house to reset one of the soundbars acting up. If he has availability and you need someone who actually listens to you, digests what you are saying and then implements your vision, not only to perfection, but better, You need Robert Goodall. I wish I could keep going... read more

They installed our whole house antenna and we're very pleased with that. Disappointed when tvs started to pixel. Came out spent a lot of time trying to troubleshoot. I appreciate their efforts and time, but once installed they really were not able to problem solve issues. Their final resolve was all 4 of our tvs must have been effected by a power surge, despite all being on surge protectors. Called TV repair guy, who said no way based on channels and sometimes channels work and other times not. Tvs work on channel bands 2-13 and 13 up. Our tvs get clear channels depending on the time of day or tv. Even same time of day, one tv gets clear channel and others don't get it at all. So now we just stream everything clearly. read more

Over a 2-3 week period I called Robert on his cell phone 4 times. I left 3 voicemails. He never called me back. The installation from January this year went as expected. Then I had a problem where I no longer get channels 4-5. Kind-a a big deal consider no football. So I call these guys up because they verbally promised they'd help me out for 1 year. Not even a callback. Pretty huge letdown. I cannot recommend this company at all. And just in case they respond to this poor review that they never got my phone calls....the phone number is listed on their website: http://www.theavteam.us/about.html It's the phone number in the gigantic picture of the truck. And on the top of the website. And the voicemail says it is "Robert". read more

I was searching for a installation guy for 4 previously purchased TV's and audio equipment in my new construction home, and finding Robert and the AV Team was a HOMERUN!!! Robert immediately came by and gave me a very reasonable quote and even suggested a new receiver and speakers that were much cheaper then I was thinking I was going to have to spend. They arrived on time and did an amazing install job. They were very detailed and explained the wiring and how to operate my new system. I would recommend Robert and his company to anyone. We will have many great movie and football nights ahead of us thanks to Robert and the AV team !! read more

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I have nothing but glowing comments for Robert and his associate. While the job I had didn't involve a great deal but to swap out two tv's. Their expertise and knowledge were unmeasureable. I learned alot from just watching and listening. I would highly recommend them for any audio visual jobs you have. read more

So thankful we used Robert for our media / audio installation in our new home! He mounted all of our TV's, installed speakers, and did the media room. His pricing was extremely fair and the finished product is amazing! Super professional and extremely detail-oriented. We've been in our home for 3+ months now and everything is running perfectly! Highly recommend! read more

These people are unbelievable! They completely lack communication with their customers and then try to up their charges at the last second! Very poor customer service! Robert came to our home, diagnosed the issue, quoted us his hourly rate and told us he would be back the following Saturday (in the early morning to avoid the heat) or would try to fit us in on Friday. My husband spoke to him mid-week and advised him to contact me directly to schedule coming on Friday (if he planned to do so) and gave him my contact information. Well, guess what? Robert apparently shows up around 3pm banging on the door without any prior notice. As a 5 foot 100 pound woman who is home alone during the day, I do not answer the door unless I am expecting someone. As Robert never informed my husband or I that he was coming on Friday nor would it occur to me that it might be him as he had previously stated he needed to work in the morning to avoid the 100+ degree heat in the attic, I did not answer the door. It was very hot today! My husband later found his card on our porch and reached out (we reached out to him not Visa versa - interesting - wouldn't you call the customer if you were at their front door ready to work?). Robert's response was that we would now have to wait over 10 days because he was going on vacation, which he had never mentioned about to us, though he claims he did. We then explained that we needed the work done by Wednesday as we ourselves will have family visiting from our of town. His response- he can come at 8:30am tomorrow morning (the originally planned/ scheduled/ quoted time) but now his rate has an additional 30% surcharge because it's the weekend!!! Seriously??? Wtf!!?? Bottom line, Robert and the A V Team are not to be trusted. They lack professionalism, ethics, communication, and customer service. Take your business and your hard earned money elsewhere! read more

Rob was great! He and his team installed my digital antenna and mounted my huge TVs with precision. He is an expert and has excellent customer service. I highly recommend this company. read more

I've had the AV Team do projects for me on two homes in the Frisco/McKinney area--both antenna, coax, and cat5 wiring projects. Pricing is fair. Workmanship is excellent. Good communication in explaining what is being done and why. Pre-appointment follow-up and on-time, every time. Can't wait to have them do my home theatre and video surveillance. read more

Called Robert to install my antenna to pick up local channels. He stated that I needed to buy the antenna from him. Hey Robert, how about helping the guy/girl that has a smaller job for you. If your thinking about using the AV team and don't have a full media room install, think again and go elsewhere. read more

Robert's staff are exceptional! I would recommend the AV Team for any of their services (and there are many!). They are polite, clean, on time, answer all your questions and add information that you didn't even know to ask about. Couldn't give them a better recommendation! read more

Robert installed an antenna for us. He's extremely knowledgeable and a stand-up guy. I highly recommend his service!

Robert is a fine professional but BUYER BEWARE. Robert charges $80 per hour and that does NOT include any materials he may need to complete the job. All he had to do was mount four speakers and drop four speaker wires through the walls to the baseboards; the speaker wire already ran under the wood floor from wall to wall. What should have been a 2-hour job took Robert four hours. AND, he charged me another $80 for 20 feet of speaker wire and four wall plates (at most $5 each). It's a shame when a small business owner seeks to hit a home run with each job. I truly feel I was ripped off. read more

Rob is an honest, very technically capable and knowledgable person to install your media room/hang TVs/install security systems etc. We have used similar contractors in the past and they weren't a patch on him. Our house is 4,600 square feet he installed speakers in most rooms controlled by our phones, mounted 3 TVs and a installed media room from scratch. I feel so lucky we found him !! His prices are very competitive and half of what you would pay for e.g. Homepro and you are getting the personal touch here and at least an equivalent, if not better, service. He can work with ANY budget. He went $1 over our budget and we got twice the equipment we expected to get for that budget. He is so knowledgeable about his products that at any price point he can find a good quality solution. We LOVE the equipment he recommended to us. He is a hard working family man who responds almost immediately if you have any issues or questions. He is so neat working there was NO dust created and was a pleasure to have in our home. I left him in our house alone and was totally trustworthy. I cannot recommend him enough. I wish the other people I had engaged to provide services in our new home were half as good as he is. read more