Charles did a great job helping us mount three TVs. One in our bedroom, one in our family room, and another in the game room. He did a thorough job for all of them and even did the electrical to make the wiring more clean. Reasonable cost and highly recommend. read more

Actually the cameras are once again not recording playback video. After Charles brought the NVR back yesterday 11/23 it recorded playback videos for half a day. It's not seeing the HDD again when Charles explicitly told me he replaced the HDD with a brand new one. It's not recording and saving any playback videos again. See attached screenshots I used Charles to install my security cameras at my house. I don't know about $3000 for the equipment and including labor about a month or two, and I noticed that the video was not recording with sound and Charles did not know how to troubleshoot this he had to troubleshoot it with Lino Vision where he bought the equipment. Since I was not getting the resolution quick enough going through Charles Contact, Liono Vision, myself and resolved the issue. On top of that when I asked Charles if he did this for a living, he said yes I thought he owned the company and he did it full-time with his company. He actually works for another media company and does this on the side so that was a red flag issue right there? Less than a year later, I've noticed that my playback video actually wasn't there. I'm getting an error code and went into the configuration and the NVR is now stating it's not seeing a recognizing a hard drive. Once again, I contacted Lino vision support they promoted into my computer and using the web interface of the NVR as I showed them. The hard drive is not being recognized NVR's use a mechanical hard drive so it's probably failed. They won't warranty it because they said that the company who bought the equipment submitted that they returned the NVR and all equipment to them, so I'm not sure what Charles is playing with the wholesaler that he buys the equipment from. But none of my equipment will be warranted because the manufacturer where the wholesaler shows that the equipment as returned and I showed them the bill of sale and the invoice and I said no it's not. They said I need to take it up with Charles. Needless to say I'm sure I won't get anywhere with him. read more

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Had an outstanding experience with Charles Mitchell! Responded to quote request immediately, fair/transparent pricing, flexible with scheduling (had to postpone installation last minute and he had no problem accommodating), professional and outstanding communication throughout, and most importantly, did a fantastic job with the installation (check out pictures)! Highly recommend to anyone for all your A/V needs read more

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Charles was great at helping set up my system just before the Thanksgiving holiday! So thankful for his knowledgeable recommendation and quick but thorough install. He answered all my questions and helped with downloading Guarding Vision on our phones. Very happy to see my cameras on my phone and has brought me my peace of mind. Great communication and great service. Would recommend. Support your local small businesses, support your community! read more

Charles was great. Arrived ahead of schedule, and helped me with everything I needed done.

Charles has redeemed my faith in contractors! He actually does what he says both timely AND cost effectively. Charles rescued me from a bad situation by installing an upgraded home audio system. He provided a quote and installed all within 2 weeks! He also has been extremely customer focused by answering questions after the work is completed and checked in to make sure everything was working as planned! I highly recommend Charles Mitchell Custom Media!!! read more

Charles responded quickly and was easy to correspond with! He is a pleasure to work with and is fabulous at what he does!! He helped make our new house feel more like home. Thanks again Charles!! read more

Charles Mitchell Custom Media - Home Theatre Installation Near Me - Aubrey, Texas

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If you're thinking of getting a professional to mount your tv please, don't look any further! Just book your appointment with Charles Mitchell. I 100% recommend him!!! He did such an amazing job! He mounted my tv within 30 minutes, gave useful advice, and came on time. I live in an apartment so a wireless tv mount wasn't necessary for me. Thank you again, Charles!!! I will recommend you to all my family and friends. read more

Charles Mitchell Custom Media - Home Theatre Installation Near Me - Aubrey, Texas

My wife and I just moved to McKinney,TX and we needed our tv and sound bar mounted. Charles was very responsive and came out the next day to do the job. I would highly recommend him to everyone I know that may need his services. read more

Charles Mitchell Custom Media - Mounted tv and sound bar on a brick fireplace. - Home Theatre Installation Near Me - Aubrey, Texas

Mr. Mitchell was very responsive and efficient while mounting thtv. He took no time at all and was very friendly!

Prompt and clean job mounting an 85" TV at a height of 10 ft on marble wall. Good communication and on time. Would recommend and would rehire. read more

We hired Charles to mount our TV. He responded quickly to our request. He accommodated our schedules and arrived on time. He completed the task in a timely fashion. He is professional and takes pride in his work. His prices are very budget friendly. We highly recommend. read more

Had Charles complete a project out at my townhouse recently. Such a great experience working with a talented professional. Very fair pricing on the products and service and was prompt and knowledgeable about the services provided. I would definitely recommend him to others trying to get their AV systems put together. Thanks again for the great service! read more

Punctual, considerate, professional, and QUALITY. Mounted 2 OLED TVs (55 and 48in) and a Sonos Playbar and everything looks amazing.

Charles was very easy to work with, Very Prompt and clear communication, no hidden fee's, no attempts to up-sell or up-charge like other companies I received quotes from did. He really is passionate about this and you can tell by the enthusiasm in his voice when he is talking to you about the design. He provided with some great choices and options, also his pricing is very competitive versus other quotes I received. Highly recommend Charles and will def become a repeat customer of his for other A/V Projects in the future for my house. read more

Awesome service no hidden fees very professional and respectful of your home. Took care of my problem when most didn't have the time I definitely would recommend and use again. Thank You for a hassle free experience read more

I contacted this business for help with our home A/V system. Charles came out on schedule and made several recommendations. My idea to change our setup won't work, but it has nothing to do with Charles or their fast response and service. I will definitely rehire them if we need help in the future. I recommend the company to anyone looking for solutions related to TV, cable, satellite, servers, home theater, and/or internet connectivity. read more

Wow! I am at a loss for words with how professional and efficient Charles Mitchell Custom Media is. Overall, the experience was very easy, and my only job was essentially telling them what my vision was for the media room in my new home. One thing that always drives me towards independent contractors is how much more simple the entire process is. Everything from execution down to pricing is excellent and I'd recommend this Custom Media group to anyone who is in need of cool media arrangements in their home!! read more