This smoke shop is right by my house and the guys are always very nice,so I love coming here. A few…read morenights ago, I went in because I was having some issues with my vape. I was assisted by one of the managers there, Ceasar. I had no idea what the problem was,but Ceasar jumped right in and was able to diagnose it. From there he worked about 25 minutes to fix it,and it wasn't an easy task. He took the time out to help me and did it with a great attitude. Afterwards, he cleaned my vape out,put it back together,and made a great recommendation on an E-juice. Because of this, I will always come back to this shop. They've got great products, knowledgeable and helpful staff,and literally the best customer service I've ever received in a smoke shop. Thanks again,Ceasar!

Charge for no2 tank was $20 HIGHER than even their own chain at a different location. For $55 I can…read moreget a tank ~3x the size, AND they wanted me to *purchase* balloons, when literally every other smoke shop gives them away for free with no2 purchase - INCLUDING THEIR OWN CHAIN! This location is open 24/7, so there's the one star it's deserving of... Never going back, not even to a different location. Price gouging loses customers. Listen to your customers - constancy is key.

This place has the best customer service. Everybody that works here is super nice. Shot out to the…read moremanager, Nick, runs a great team.

Guy didn't want to do his job didn't even try to help me. Don't waste your money with a place who…read moredon't want your business

BC Smoke Shop (both their 1960 and Westheimer locations) are the only smoke shops I go to in…read moreHouston. Every time I walk in, the staff are always extremely polite and professional! They know when to back off if you just want to browse and look around, but they're there right away if you need help looking at something up close, or have any questions about the glass. They're extremely knowledgeable too! For most of their nicer pieces they'll be able to answer questions about where it's from too. One nice touch is that they'll give out free lighters--even if you don't buy anything! Just ask and they'll be more than happy to help you out. Though I have not purchased any hookah or e-cig products at BC, if the quality is anything like their other products it's sure to be fantastic and they'll help you out every step of the way with picking out whatever parts you may need. Their store is extremely clean, neat and nice smelling as well. I have been to shops that were VERY sketchy/dirty/grungy, but not at BC! Everything is always neatly organized and makes you feel that you're in a really professional store that cares about its customers. Every time I go to another smoke shop thinking that "oh, maybe this shop will be okay," I always leave disappointed because I have never found a shop that has ever come close to the attentiveness, cleanliness, and professionalism I get at BC. HIGHLY recommended.

The gent here was one of the kindest and most helpful people I've had the pleasure of encountering…read morein a good long while. I hadn't been to BC since high school but it's clear there's a reason it's still around. Best shop in Houston. Great customer service. 10/10 would recommend.

Check em out So many selections…read more Lighters are awesome Great value Awesome ppl Check it out Great savings !!!

Josh is awesome, he knew exactly what to suggest for me. I didn't want a high, but a relaxation and…read moresomething to deal with anxiety and be able to take during the day also and still complete my task.. my job can be stressful and I deal with social anxiety , but he knew just what to offer and it helped me out so much.. He was highly informative and I felt great about purchasing the product because I knew it was a trusted brand.. Thank you Josh for your help and your pure kindness

Great experience and will be a repeat customer!! Yousuf was…read morehelpful and knowledgeable when talking to me about getting a nose piercing redone. Quality work, great atmosphere, tonss of items to choose from, and they have awesome music! Global Chaos is definitely worth heading into to get your piercings done!

I have been a customer of this establishment for 3+ years now and great service with owner Usif…read more However tonight was a nightmare. Employee Nikki/nicole he/she was so disrespectful and willing to throw any ugly comments he/she had all because I have a Louis Vuitton bag and I can clearly afford the up price instead of the regular price which he showed was $20 and I was confused he upsold it for $30. then when I asked him/her to call the owner they pretended too then proceeded with dishonesty and when I was walking out he/she caused a huge seen. Luckily he walked away in one piece being the evil person he was . This shop is not recommended if employees treat customers as prices due to their purse or something they wear to over charge them and then continue with a scene. I was called fat which Im clearly not but the he/she was an absolutely a childish asshole and needs to be fired or I will make it my personal hobby to make sure I make it known to never trust this to ever give service too!

Bryan's customer service was outstanding . Real Great Dude!…read moreWe were looking for a quality bong at a value price point. BTW....This shop has a wide selection of everything. Bryan was patient with us and shared his expertise. He really knew his stuff when it comes to selecting the best bong for the buck. Thanks Bryan! Mike & Chris

Joy the cashier said check it just in case, then when it blinked she said "oh I guess it needs to…read morebe charged" said I'll come back if it doesn't work. Wasn't offered an exchange on the spot. Then they did shift change and the girl who picked up the phone was rude. Then said they weren't going to exchange it.

Amazing selection and customer service (Braxton) is great! The owner is also very nice and…read moreinformative

Family owned smoke shop! Very great customer service super friendly, has a variety of options, and…read morelow prices/deals !! Definitely recommend this place.

Overall this is my go to spot. I wish they were 24 hours. I got me a free tray. I got me a lighter…read more And the customer service is very friendly. The ladies at the window, I love them. They're my girls

This place is selling trash w no refunds and can't see what your getting until after you pay, avoid…read morethis place